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Just curious... what size screen is on the ones that are failing? 14"?
Now you have my curious. Why are you thinking the screen size could come into play? My thought would be that even though there are 2 different screen sizes, the surrounds they are mounted in are the same size and mounted the same to the dash..
As you can see, even their "pre-production" model had the issue and they did not fix it (or notice it). But it's very obvious when you sit in it because the clips are neon green yellow. Hard to see on the video due to bright sun and the contrast, but the piece is definitely not even with the upper dash trim and sinking down half an inch.
Mine is loose also, not quite entirely fallen down, but not tight like the left or right side. 2023 RXh Luxury Macadamia interior that just made it off the train at the beginning of May. I'm already waiting on a new driver's seat cushion cover due to a rip found in it on delivery. I'm sure I will be persona non-grata when I show up with this issue. I'll probably wait to show them once they finally get the bottom seat cushion cover in stock. People in the RX Facebook groups have posted similar pictures already too.
Seems to be very sloppy workmanship and quality control at the factory if these cars are getting out with this problem, that is visible even at delivery.
Even that clip design looks poor to me - it looks like it just wedges into the attach hole, I see no positive locking mechanism that is part of the clip itself, just a piece of extruded plastic. Normally to remove this, you need a trim removal tool that depresses a locking tab to release the clip - this thing looks like you just pull it out of the hole.
I always had my doubts about cars built anywhere in North America, this confirms it. My recent last cars have all been German, and one from South Korea. My friend had a Mexico made VW a few years back - really bad assembly on various trim pieces in that one.
I always had my doubts about cars built anywhere in North America, this confirms it. My recent last cars have all been German, and one from South Korea. My friend had a Mexico made VW a few years back - really bad assembly on various trim pieces in that one.
Almost certainly the Japan built models use the exact same fastening system. There is no reason to design two different pieces for that. It's either marginal engineering work or a supplier not meeting spec on the fasteners.
Really didn’t know I had this issue but sitting at stop light this morning noticed it. 350h luxury with macadamia interior. Coincidentally have 5000 mile service Saturday. Called and had them add this issue to 5k service. They acted surprised but I told them it was pretty common. My experience with issues like this over the years is that service always acts like they have never seen the issue.
Mine is garage kept. I have been in the mountains of NC since April 1. It is generally only parked outside for 30 minutes or so while making grocery store runs, etc., and we haven’t hit 80 degrees yet, so doubt it is heat related.
I wonder how they are going to fix these - unless a TSB has been issued and some part change to the clip is available, what are the dealers going to do? Just fix it like we see here on this thread, wrapping a piece of velcro around the clip to make it larger and have more grip when it slides into the hole? That may be fine as a temporary fix, but its not going to last.
Indeed, service always thinks the customer is dreaming up these issues - its every brand that does this, not just Lexus. Worked well in the pre-internet days, now the customers know more than the dealers do.
I wonder if there is a quality control hold on these cars now over this - my car was built on 5/16, no sign of it yet in the delivery/shipment flow.
Had my 6 months service a week ago and had them look at this. They ordered a new panel that arrived today. They are aware of the issue. Don’t know what panel they are replacing, but I will ask tomorrow. When I picked my car up last week one service person said he had seen this before and Lexus replaced the clips but that did not work, so now they are replacing the panel.
I wonder how they are going to fix these - unless a TSB has been issued and some part change to the clip is available, what are the dealers going to do? Just fix it like we see here on this thread, wrapping a piece of velcro around the clip to make it larger and have more grip when it slides into the hole? That may be fine as a temporary fix, but its not going to last.
Indeed, service always thinks the customer is dreaming up these issues - its every brand that does this, not just Lexus. Worked well in the pre-internet days, now the customers know more than the dealers do.
I wonder if there is a quality control hold on these cars now over this - my car was built on 5/16, no sign of it yet in the delivery/shipment flow.
Unfortunately it does happen with every manufacturer, luckily it's a Lexus and not a Tesla. But like any issue, more people need to contact them and make dealers/Lexus aware of the issue so that a TSB can be issued.
Had the dash fixed today.. The invoice said the upper garnish was replaced, this must be the leather strip. Most likely because they had to remove the center console and head unit. But the leather strip is now tight and secure, time will tell. Here are the before, after and invoice pictures.
