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Sticky/cracked interior panel customer support program notification - ZLZ

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Old Aug 13, 2023 | 06:06 AM
  #241  
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Originally Posted by jeng9495
I also did the Sticky Dash Fix. I'm happy with the results and also used a small roller kit from Home Depot to minimize the streaks. In addition to the $50 kit, I bought additional surface coating. I was chatting with the vendor and he offered my two for the price of one for the additional surface coating and filler. Sugru was really helpful with cracks and divots. The SDF filler was not that useful as it was too much of a liquid for my repair. Attached are some before pictures.

Can you provide after pictures as well?
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Old Aug 13, 2023 | 10:04 PM
  #242  
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Here are some pictures as requested. Doesn't get all sticky anymore after treatment. Did around 2 coats on the dash and door panels and still have a little left over from my first surface coating bottle. Have my other 2 bottles in reserve as may need to re-treat in the future. Pretty inexpensive fix relative to other options even if it last only a short time.
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Old Aug 14, 2023 | 04:43 AM
  #243  
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Looks great - thanks for the pics
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Old Aug 30, 2023 | 09:48 AM
  #244  
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I came across several you Tube videos on vinyl wrapping door panels. This may be a good solution for beyond sticky/deteriorating areas.
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Old Oct 9, 2023 | 11:28 AM
  #245  
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Things have been getting worse. I thought once the material got to a certain point it was a bit more stable. I'm developing more crack and things are sticky/greasy more than ever.

@Lexus Corporate - Are you out there listening? Your dealership service is NOT living up to the reputation it's been built on. I have serious reservations about being a Lexus owner with the lack of support from my local dealership (and it doesn't sound like I'm alone).

Last edited by user 710812323; Oct 9, 2023 at 11:33 AM.
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Old May 1, 2024 | 01:57 PM
  #246  
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Just to follow up on this issue -

I had the entire interior (door panels, dash, glove box and all associated interior panels) of my 2007 LS460 replaced after learning about the offer from Lexus on this forum.

It has been about 6 years since the replacement. All new panels are soft and smooth. People comment on how new the car looks.

Thanks to the 460 experts who educated us all on the availability of the Lexus free interior replacement program.
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Old May 1, 2024 | 02:02 PM
  #247  
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Originally Posted by RandyV
Just to follow up on this issue -

I had the entire interior (door panels, dash, glove box and all associated interior panels) of my 2007 LS460 replaced after learning about the offer from Lexus on this forum.

It has been about 6 years since the replacement. All new panels are soft and smooth. People comment on how new the car looks.

Thanks to the 460 experts who educated us all on the availability of the Lexus free interior replacement program.
I unfortunately didn't find out about the replacement program in time. The issue started with my car around the covid timeframe and I didn't notice since I was hardly ever in the car! So I'm stuck hoping I can find a reasonable-cost solution that works or I have to spend the money to replace the dash panel myself. Might be the last lexus I buy...
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Old May 1, 2024 | 04:05 PM
  #248  
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sdls 3-10-21
Unfortunately, such fees are entirely the dealer's choice. Lexus had nothing to do with it. My dealer charged no "inspection fee", how ridiculous. My ZLZ work was initially denied by one dealer even though I had the letter from Lexus in my hand stating that I was qualified. I went to another dealer and was approved. The dealers should not have veto power over documented approval by Lexus corporate but it does happen.

Last edited by obsessed; May 6, 2024 at 06:09 AM.
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Old May 2, 2024 | 10:27 AM
  #249  
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Originally Posted by sentner
I unfortunately didn't find out about the replacement program in time. The issue started with my car around the covid timeframe and I didn't notice since I was hardly ever in the car! So I'm stuck hoping I can find a reasonable-cost solution that works or I have to spend the money to replace the dash panel myself. Might be the last lexus I buy...
Check into the Sticky remover product discussed in this thread. Seems to have worked for that person.

https://www.clublexus.com/forums/ls-...l#post11558544
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Old May 5, 2024 | 01:10 PM
  #250  
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Does anybody know the ingredients or makeup of what is in the Sticky Dash Fix?

How it works? Does it seal in the old material or does it change the old material itself?

Going to order some and try it on my lightly sticky panels.
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Old May 6, 2024 | 12:09 PM
  #251  
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Originally Posted by Logicallychallenged
Does anybody know the ingredients or makeup of what is in the Sticky Dash Fix?

How it works? Does it seal in the old material or does it change the old material itself?

Going to order some and try it on my lightly sticky panels.
I don’t know the ingredients. About three years ago, the manufacturer told me it sealed the surface causing the “sticky” resin to remain under the surface. It looked great for about 6 months. Then the sun and heat began drawing the resin to the surface again. I don’t know if they have changed their formulation.
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Old May 6, 2024 | 12:55 PM
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Perhaps it may be a 6 month maintenance item....I ordered some anyway, we will see how it goes.

One more item, since the recall includes the later model year cars, that must mean that the Interior panels are of the same materials, and NOT a new and improved material and process. I would venture a guess that the replacement panels are going to be junk as well then.

If so, picking parts in a boneyard, and targeting cars that may have had the recall, or newer cars won't get us much further than a few years before the issue seeps through again?
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Old May 6, 2024 | 02:27 PM
  #253  
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Originally Posted by Logicallychallenged
Perhaps it may be a 6 month maintenance item....I ordered some anyway, we will see how it goes.

One more item, since the recall includes the later model year cars, that must mean that the Interior panels are of the same materials, and NOT a new and improved material and process. I would venture a guess that the replacement panels are going to be junk as well then.

If so, picking parts in a boneyard, and targeting cars that may have had the recall, or newer cars won't get us much further than a few years before the issue seeps through again?
Update. I had to do a "sticky dash fix" refresh at around the 8 month mark (late March) The stickiness started coming back, but looking great again.
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Old May 7, 2024 | 09:59 AM
  #254  
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Originally Posted by Logicallychallenged
Perhaps it may be a 6 month maintenance item....I ordered some anyway, we will see how it goes.

One more item, since the recall includes the later model year cars, that must mean that the Interior panels are of the same materials, and NOT a new and improved material and process. I would venture a guess that the replacement panels are going to be junk as well then.

If so, picking parts in a boneyard, and targeting cars that may have had the recall, or newer cars won't get us much further than a few years before the issue seeps through again?
I found this post about the material. Leather door handles - ClubLexus - Lexus Forum Discussion

Now that I have replaced my door panels, I offer my old ones to anyone who wants them. Just pay for the shipping. Here is someone who recovered his. Reupholstered My Door Panels - ClubLexus - Lexus Forum Discussion
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Old May 21, 2024 | 11:46 AM
  #255  
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Originally Posted by jeng9495








Here are some pictures as requested. Doesn't get all sticky anymore after treatment. Did around 2 coats on the dash and door panels and still have a little left over from my first surface coating bottle. Have my other 2 bottles in reserve as may need to re-treat in the future. Pretty inexpensive fix relative to other options even if it last only a short time.
Jeng, did you do any special cleaning of the panels before application? Or does the fix take care of all of the dull/gloss/white look and gets the colors all uniform again without cleaning and "neutralizing" the colors?

I cleaned my panels, and they looked great. The car sat in the garage for two weeks, never saw the sun, and when I came back from vacation, the panels turned very dull. When I ran my hand over them, I must have removed some chemical or something and they had a semi gloss NORMAL sheen to them again.

I would like to know how to treat them, as my Sticky Dash Fix in in transit and should be here pretty soon!

Thanks in Advance
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