New software update
Driver
Joined: Jul 2017
Posts: 98
Likes: 18
From: ON
Once again, spoke too soon. Service said “sucks to be you, shoulda bought the 14” screen.” Did give the Lexus 1-800 CS #. Supposed to call us back tomorrow.
Edit to add: Service tried his phone and it didn't work, so he said it must be my phone. Logic anyone? Looks like they got my money, so on to the '25's. Not liking the lexus/toyota blowoff philosophy. I will ask CS if I can go back to the version that worked. I would say I wouldn't buy again, but what manufacturer doesn't have a load of electronic crap on it nowadays? Does anyone leave well enough alone if it works and doesn't send out an untested update? Unfortunate, because I think the 2.5 hybrid is a very good drivetrain. Might go Hyundai/Kia next time; it looks like they're trying. I am getting sick of taking this in all the time to try this try that on the screen, and nobody really has a clue. I feel service should be calling national for me to get an update version that works.
Edit to add: Service tried his phone and it didn't work, so he said it must be my phone. Logic anyone? Looks like they got my money, so on to the '25's. Not liking the lexus/toyota blowoff philosophy. I will ask CS if I can go back to the version that worked. I would say I wouldn't buy again, but what manufacturer doesn't have a load of electronic crap on it nowadays? Does anyone leave well enough alone if it works and doesn't send out an untested update? Unfortunate, because I think the 2.5 hybrid is a very good drivetrain. Might go Hyundai/Kia next time; it looks like they're trying. I am getting sick of taking this in all the time to try this try that on the screen, and nobody really has a clue. I feel service should be calling national for me to get an update version that works.
Well said
Racer
Joined: Apr 2015
Posts: 1,725
Likes: 811
From: Ontario
At the end you never win.
Last edited by lsft; Aug 9, 2024 at 09:21 AM.
Intermediate
Joined: Dec 2022
Posts: 309
Likes: 104
From: MI
While I understand what you are saying and believe it "could" be a problem later on, NONE of the other makes in my driveway have these Apple IOS update mismatches. '12 & '16 Chevy, '13 Ford, '17 VW, and '21 Ram - all never updated. Interesting that the service guys phone worked in another size/version, and not mine.
Racer
Joined: Apr 2015
Posts: 1,725
Likes: 811
From: Ontario
While I understand what you are saying and believe it "could" be a problem later on, NONE of the other makes in my driveway have these Apple IOS update mismatches. '12 & '16 Chevy, '13 Ford, '17 VW, and '21 Ram - all never updated. Interesting that the service guys phone worked in another size/version, and not mine.
Racer
Joined: Apr 2015
Posts: 1,725
Likes: 811
From: Ontario
You need to explain what is the iMessage issue? You can't send? You can't use voice dictation? It can't read out your message?
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Driver School Candidate
Joined: Jun 2018
Posts: 18
Likes: 0
From: NY
Intermediate
Joined: Dec 2022
Posts: 309
Likes: 104
From: MI
I should also say that you should be getting ahold of Lexus USA/Canada/etc to add your voice to the crowd. They'll get up and on it if enough people complain. Your dealer is helpless, other than tallying up the downed customers for Lexus, and they advise you to call.
1st Gear
Joined: Aug 2024
Posts: 1
Likes: 0
Guys check your vin before update !
Accident happened to me last time.I have updated software and my screen stopped to work. After some investigation my vin I saw that for 7 hours lexus published wrong update. So, I checked carfax report to contact with the delaer that previous owner got my car. tehare are lots of cheap source to buy carfax but I used https://vindeck.com.becuase it is cheaper I guess but again use whatever source you want
