Genesis vs LS
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Joined: Jun 2014
Posts: 746
Likes: 83
From: MA
[QUOTE=Zammer;10720900]
Agreed. I hate all dealers, regardless of brand. It pains me to walk into any dealership when looking for a new vehicle. There is one Lexus dealer here in Massachusetts that has the integrity of a serial killer.
Once I purchase any vehicle, new or used, it only goes back to the dealer for warranty work; otherwise it’s always an independent mechanic. So for me, the dealership experience is not all that meaningful.
I certainly hope the Genesis brand keeps up the good work, as Lexus and Toyota in general has been slow to keep up with customer preferences. This company reminds me of Blockbuster Video, they thought they could do no wrong. I know that was an overstatement, but some of the decisions or lack thereof are mind boggling from Lexus. I am not brand loyal as you can tell and I will certainly look at Genesis when the time comes. I think I am about 2 years out as I only have 45k on my LS. I have been lookin hard at full size SUVs, but Toyota and Lexus offer nothing up to date right now.
No lol, Lexus dealer service is dramatically better than Hyundai. There is no such thing as a "Genesis dealer" they are sold and serviced through Hyundai dealers, which have none of the high end atmosphere or service you get from Lexus.
/QUOTE]
"High end atmosphere" are other words for "Adds to cost of service" and is unimportant to me. My dealer installed a very nice waiting area with comfortable chairs and tvs about 20 years ago...and apparently hasn't spent a cent on maintaining it; it's gotten rather shabby. You may have seen my post about a service writer doing unapproved things, making the cost higher than the "special" coupon oil change, rotate tires, "inspection" I had. That was at a Lexus dealer. They also changed the a/c air filter and the entire a/c system stopped working properly. They said to bring it back and they'll see what's wrong. That will mean I'll spend the best part of a day waiting, but I'll do it. There's a 50/50 chance they'll say it's not their fault. The waiting room of the independent Toyota/Lexus shop I usually use is a few plastic chairs, they don't offer free coffee, but charge about half or less than the dealer does, and saved me over $700 when my instrument panel lights went out, and the dealer said the panel would have to be replaced for about $1200 (it was a while ago, surely more $ now), it couldn't be fixed. The independent sent it off to be refurbished, then reinstalled it, for a total about $500.
I bought a 1994 LS in 1997 from a Lexus dealer, who tried to fool me by showing a Kelley BB with a higher value than they were asking. I took the book from the salesman and it was outdated by six months, which was why the stated value was higher.
My 2011 LS460 noses down when braking, and the ride has always seemed not as smooth as my '94. The dealer's chief mechanic took it for a test ride and said the ride was not up to standards, that there was a bulletin about it, and they'd fix it at no cost. The Lexus area manager wouldn't approve it until he'd checked it, and an appointment was made for him to come to my city. He and the chief mechanic went for a test ride. Upon returning, the area manager said he didn't find anything wrong with the ride, and the chief mechanic now AGREED with him.
I think Lexus dealers are as honest and reliable as most dealers, i.e. not much.
/QUOTE]
"High end atmosphere" are other words for "Adds to cost of service" and is unimportant to me. My dealer installed a very nice waiting area with comfortable chairs and tvs about 20 years ago...and apparently hasn't spent a cent on maintaining it; it's gotten rather shabby. You may have seen my post about a service writer doing unapproved things, making the cost higher than the "special" coupon oil change, rotate tires, "inspection" I had. That was at a Lexus dealer. They also changed the a/c air filter and the entire a/c system stopped working properly. They said to bring it back and they'll see what's wrong. That will mean I'll spend the best part of a day waiting, but I'll do it. There's a 50/50 chance they'll say it's not their fault. The waiting room of the independent Toyota/Lexus shop I usually use is a few plastic chairs, they don't offer free coffee, but charge about half or less than the dealer does, and saved me over $700 when my instrument panel lights went out, and the dealer said the panel would have to be replaced for about $1200 (it was a while ago, surely more $ now), it couldn't be fixed. The independent sent it off to be refurbished, then reinstalled it, for a total about $500.
I bought a 1994 LS in 1997 from a Lexus dealer, who tried to fool me by showing a Kelley BB with a higher value than they were asking. I took the book from the salesman and it was outdated by six months, which was why the stated value was higher.
My 2011 LS460 noses down when braking, and the ride has always seemed not as smooth as my '94. The dealer's chief mechanic took it for a test ride and said the ride was not up to standards, that there was a bulletin about it, and they'd fix it at no cost. The Lexus area manager wouldn't approve it until he'd checked it, and an appointment was made for him to come to my city. He and the chief mechanic went for a test ride. Upon returning, the area manager said he didn't find anything wrong with the ride, and the chief mechanic now AGREED with him.
I think Lexus dealers are as honest and reliable as most dealers, i.e. not much.
Once I purchase any vehicle, new or used, it only goes back to the dealer for warranty work; otherwise it’s always an independent mechanic. So for me, the dealership experience is not all that meaningful.
I certainly hope the Genesis brand keeps up the good work, as Lexus and Toyota in general has been slow to keep up with customer preferences. This company reminds me of Blockbuster Video, they thought they could do no wrong. I know that was an overstatement, but some of the decisions or lack thereof are mind boggling from Lexus. I am not brand loyal as you can tell and I will certainly look at Genesis when the time comes. I think I am about 2 years out as I only have 45k on my LS. I have been lookin hard at full size SUVs, but Toyota and Lexus offer nothing up to date right now.
Instructor
Joined: Jan 2015
Posts: 785
Likes: 225
From: NJ
This is my local dealership, which I must visit once the GV80 comes out. https://www.genesisofcherryhill.com/
Pole Position
Joined: May 2008
Posts: 2,210
Likes: 348
From: Tennessee
Pole Position
Joined: May 2008
Posts: 2,210
Likes: 348
From: Tennessee
[QUOTE=Zammer;10720900]
Don't even get me started . . . While it's true Lexus has brick and mortar buildings with their name on it, their service can be lacking. One would think a TSB would be easy service money in their pockets. But not necessarily for them. My service rep yesterday was convinced the guy who told me to bring my car in for that brake check knew it was out of warranty and didn't qualify. I was an "easy" target. As for selling cars, most of the people I know with a Lexus don't buy here because they don't have to deal. So, yes Lexus has a building dedicated to Lexus, where other brands don't. Doesn't always mean much.
No lol, Lexus dealer service is dramatically better than Hyundai. There is no such thing as a "Genesis dealer" they are sold and serviced through Hyundai dealers, which have none of the high end atmosphere or service you get from Lexus.
/QUOTE]
"High end atmosphere" are other words for "Adds to cost of service" and is unimportant to me. My dealer installed a very nice waiting area with comfortable chairs and tvs about 20 years ago...and apparently hasn't spent a cent on maintaining it; it's gotten rather shabby. You may have seen my post about a service writer doing unapproved things, making the cost higher than the "special" coupon oil change, rotate tires, "inspection" I had. That was at a Lexus dealer. They also changed the a/c air filter and the entire a/c system stopped working properly. They said to bring it back and they'll see what's wrong. That will mean I'll spend the best part of a day waiting, but I'll do it. There's a 50/50 chance they'll say it's not their fault. The waiting room of the independent Toyota/Lexus shop I usually use is a few plastic chairs, they don't offer free coffee, but charge about half or less than the dealer does, and saved me over $700 when my instrument panel lights went out, and the dealer said the panel would have to be replaced for about $1200 (it was a while ago, surely more $ now), it couldn't be fixed. The independent sent it off to be refurbished, then reinstalled it, for a total about $500.
I bought a 1994 LS in 1997 from a Lexus dealer, who tried to fool me by showing a Kelley BB with a higher value than they were asking. I took the book from the salesman and it was outdated by six months, which was why the stated value was higher.
My 2011 LS460 noses down when braking, and the ride has always seemed not as smooth as my '94. The dealer's chief mechanic took it for a test ride and said the ride was not up to standards, that there was a bulletin about it, and they'd fix it at no cost. The Lexus area manager wouldn't approve it until he'd checked it, and an appointment was made for him to come to my city. He and the chief mechanic went for a test ride. Upon returning, the area manager said he didn't find anything wrong with the ride, and the chief mechanic now AGREED with him.
I think Lexus dealers are as honest and reliable as most dealers, i.e. not much.
/QUOTE]
"High end atmosphere" are other words for "Adds to cost of service" and is unimportant to me. My dealer installed a very nice waiting area with comfortable chairs and tvs about 20 years ago...and apparently hasn't spent a cent on maintaining it; it's gotten rather shabby. You may have seen my post about a service writer doing unapproved things, making the cost higher than the "special" coupon oil change, rotate tires, "inspection" I had. That was at a Lexus dealer. They also changed the a/c air filter and the entire a/c system stopped working properly. They said to bring it back and they'll see what's wrong. That will mean I'll spend the best part of a day waiting, but I'll do it. There's a 50/50 chance they'll say it's not their fault. The waiting room of the independent Toyota/Lexus shop I usually use is a few plastic chairs, they don't offer free coffee, but charge about half or less than the dealer does, and saved me over $700 when my instrument panel lights went out, and the dealer said the panel would have to be replaced for about $1200 (it was a while ago, surely more $ now), it couldn't be fixed. The independent sent it off to be refurbished, then reinstalled it, for a total about $500.
I bought a 1994 LS in 1997 from a Lexus dealer, who tried to fool me by showing a Kelley BB with a higher value than they were asking. I took the book from the salesman and it was outdated by six months, which was why the stated value was higher.
My 2011 LS460 noses down when braking, and the ride has always seemed not as smooth as my '94. The dealer's chief mechanic took it for a test ride and said the ride was not up to standards, that there was a bulletin about it, and they'd fix it at no cost. The Lexus area manager wouldn't approve it until he'd checked it, and an appointment was made for him to come to my city. He and the chief mechanic went for a test ride. Upon returning, the area manager said he didn't find anything wrong with the ride, and the chief mechanic now AGREED with him.
I think Lexus dealers are as honest and reliable as most dealers, i.e. not much.
Lexus Fanatic
Joined: May 2012
Posts: 68,486
Likes: 3,998
From: Maryland
"High end atmosphere" are other words for "Adds to cost of service" and is unimportant to me. My dealer installed a very nice waiting area with comfortable chairs and tvs about 20 years ago...and apparently hasn't spent a cent on maintaining it; it's gotten rather shabby. You may have seen my post about a service writer doing unapproved things, making the cost higher than the "special" coupon oil change, rotate tires, "inspection" I had. That was at a Lexus dealer. They also changed the a/c air filter and the entire a/c system stopped working properly. They said to bring it back and they'll see what's wrong. That will mean I'll spend the best part of a day waiting, but I'll do it. There's a 50/50 chance they'll say it's not their fault. The waiting room of the independent Toyota/Lexus shop I usually use is a few plastic chairs, they don't offer free coffee, but charge about half or less than the dealer does, and saved me over $700 when my instrument panel lights went out, and the dealer said the panel would have to be replaced for about $1200 (it was a while ago, surely more $ now), it couldn't be fixed. The independent sent it off to be refurbished, then reinstalled it, for a total about $500.
I bought a 1994 LS in 1997 from a Lexus dealer, who tried to fool me by showing a Kelley BB with a higher value than they were asking. I took the book from the salesman and it was outdated by six months, which was why the stated value was higher.
My 2011 LS460 noses down when braking, and the ride has always seemed not as smooth as my '94. The dealer's chief mechanic took it for a test ride and said the ride was not up to standards, that there was a bulletin about it, and they'd fix it at no cost. The Lexus area manager wouldn't approve it until he'd checked it, and an appointment was made for him to come to my city. He and the chief mechanic went for a test ride. Upon returning, the area manager said he didn't find anything wrong with the ride, and the chief mechanic now AGREED with him.
I think Lexus dealers are as honest and reliable as most dealers, i.e. not much.
I bought a 1994 LS in 1997 from a Lexus dealer, who tried to fool me by showing a Kelley BB with a higher value than they were asking. I took the book from the salesman and it was outdated by six months, which was why the stated value was higher.
My 2011 LS460 noses down when braking, and the ride has always seemed not as smooth as my '94. The dealer's chief mechanic took it for a test ride and said the ride was not up to standards, that there was a bulletin about it, and they'd fix it at no cost. The Lexus area manager wouldn't approve it until he'd checked it, and an appointment was made for him to come to my city. He and the chief mechanic went for a test ride. Upon returning, the area manager said he didn't find anything wrong with the ride, and the chief mechanic now AGREED with him.
I think Lexus dealers are as honest and reliable as most dealers, i.e. not much.
Of course I do, R Z and I have known each other a long time on here. Its just funny he has so many K900s in his neighborhood when they are so rare.
There are Genesis dealerships out there now, with more to come.
This is my local dealership, which I must visit once the GV80 comes out. https://www.genesisofcherryhill.com/
This is my local dealership, which I must visit once the GV80 comes out. https://www.genesisofcherryhill.com/
Don't even get me started . . . While it's true Lexus has brick and mortar buildings with their name on it, their service can be lacking. One would think a TSB would be easy service money in their pockets. But not necessarily for them. My service rep yesterday was convinced the guy who told me to bring my car in for that brake check knew it was out of warranty and didn't qualify. I was an "easy" target. As for selling cars, most of the people I know with a Lexus don't buy here because they don't have to deal. So, yes Lexus has a building dedicated to Lexus, where other brands don't. Doesn't always mean much.
I went and drove a new Palisade at my local dealer (one half of which is all "Genesis'ed"), inside the cars were sitting right next to Elantras, all the salespeople were crummy and nobody was nicely dressed, very different experience than Lexus.
Last edited by SW17LS; Jan 30, 2020 at 08:47 AM.
Thread Starter
Intermediate
Joined: Oct 2012
Posts: 252
Likes: 4
From: California
I dont use the dealer for anything but warranty work either, although overall Im happy with my dealer and I've been happy with Lexus service overall over the 22 years I've owned Lexus cars. You asked for a comparison though, and thats part of the comparison. Dealer service and customer service are a big part of the luxury car experience for most people, and thats a stark difference.
Of course I do, R Z and I have known each other a long time on here. Its just funny he has so many K900s in his neighborhood when they are so rare.
They are working on dealerships, but thats a work in progress. Also, that dealership is not a standalone Genesis dealership, there are none. Its a side of a Hyundai dealer thats branded to Genesis, I have one of those locally too but its not the same thing as a major Lexus dealer.
Wow! Thats hilarious lol
The bottom line is shopping for and servicing a $75,000 car in a Hyundai dealership is very different than in a Lexus dealership. Thats a difference one should understand and be comfortable with when making the decision to leave a brand like Lexus (or any other established brand) and go to a value player like Genesis.
I went and drove a new Palisade at my local dealer (one half of which is all "Genesis'ed"), inside the cars were sitting right next to Elantras, all the salespeople were crummy and nobody was nicely dressed, very different experience than Lexus.
Of course I do, R Z and I have known each other a long time on here. Its just funny he has so many K900s in his neighborhood when they are so rare.
They are working on dealerships, but thats a work in progress. Also, that dealership is not a standalone Genesis dealership, there are none. Its a side of a Hyundai dealer thats branded to Genesis, I have one of those locally too but its not the same thing as a major Lexus dealer.
Wow! Thats hilarious lol
The bottom line is shopping for and servicing a $75,000 car in a Hyundai dealership is very different than in a Lexus dealership. Thats a difference one should understand and be comfortable with when making the decision to leave a brand like Lexus (or any other established brand) and go to a value player like Genesis.
I went and drove a new Palisade at my local dealer (one half of which is all "Genesis'ed"), inside the cars were sitting right next to Elantras, all the salespeople were crummy and nobody was nicely dressed, very different experience than Lexus.
Lexus Fanatic
Joined: May 2012
Posts: 68,486
Likes: 3,998
From: Maryland
Well if you know everything about how Genesis differs from Lexus why did you ask for people’s thoughts on the differences?
Dealership service is a significant difference, whether that matters to you or not. As I said I too use an independent mechanic. Brand prestige is another real difference, whether that matters to you or not.
Dealership service is a significant difference, whether that matters to you or not. As I said I too use an independent mechanic. Brand prestige is another real difference, whether that matters to you or not.
Last edited by SW17LS; Jan 30, 2020 at 11:19 AM.
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Thread Starter
Intermediate
Joined: Oct 2012
Posts: 252
Likes: 4
From: California
Well if you know everything about how Genesis differs from Lexus why did you ask for people’s thoughts on the differences?
Dealership service is a significant difference, whether that matters to you or not. As I said I too use an independent mechanic. Brand prestige is another real difference, whether that matters to you or not.
Dealership service is a significant difference, whether that matters to you or not. As I said I too use an independent mechanic. Brand prestige is another real difference, whether that matters to you or not.
You didn't speak of dealership service, but of appearance, amenities, how salespeople dressed. None of that is indicative of what matters: quality of work done, honesty, cost. You use an independent, whose shop presumably isn't expensively furnished, but make much of the difference in appearance of Lexus and KIA facilities.
Thread Starter
Intermediate
Joined: Oct 2012
Posts: 252
Likes: 4
From: California
I don't know if the Genesis has this function, but the Sonata does. And as a native Bostonian, I can tell you it is wicked pissah! 
https://www.youtube.com/watch?v=85iRQdjCzj0
https://www.youtube.com/watch?v=85iRQdjCzj0
The G90 is very appealing, but I virtually never have rear seat passengers, and a lot of the amenities are in the rear. Does anyone have comments on the G80 compared to the G90? I know the G80 also has luxurious rear seats, but I'm considering getting a smaller car than my 460.
Lexus Fanatic
Joined: May 2012
Posts: 68,486
Likes: 3,998
From: Maryland
I’m not “making much” of anything, I’m just highlighting a difference. If the difference doesn’t matter to you, great, but that doesn’t mean it doesn’t exist.
As for quality of work done, it varies from dealer to dealer just like with everything else. The Kia dealer I used when we had our Sedona was pretty terrible.
As for the G80, if you want a smaller car you might like that. It has a nice ride and is quite refined. Not to the same level of the LS or the G90 of course.
By comparison, the G80 is about the same size as an LS400.
As for quality of work done, it varies from dealer to dealer just like with everything else. The Kia dealer I used when we had our Sedona was pretty terrible.
As for the G80, if you want a smaller car you might like that. It has a nice ride and is quite refined. Not to the same level of the LS or the G90 of course.
By comparison, the G80 is about the same size as an LS400.
Thread Starter
Intermediate
Joined: Oct 2012
Posts: 252
Likes: 4
From: California
I’m not “making much” of anything, I’m just highlighting a difference. If the difference doesn’t matter to you, great, but that doesn’t mean it doesn’t exist.
As for quality of work done, it varies from dealer to dealer just like with everything else. The Kia dealer I used when we had our Sedona was pretty terrible.
As for the G80, if you want a smaller car you might like that. It has a nice ride and is quite refined. Not to the same level of the LS or the G90 of course.
By comparison, the G80 is about the same size as an LS400.
As for quality of work done, it varies from dealer to dealer just like with everything else. The Kia dealer I used when we had our Sedona was pretty terrible.
As for the G80, if you want a smaller car you might like that. It has a nice ride and is quite refined. Not to the same level of the LS or the G90 of course.
By comparison, the G80 is about the same size as an LS400.
Of course superficial differences exist, but I'll continue not to care how dealer employees dress or if their waiting room has leather chairs. We're not communicating about this, so let's move on.
Thread Starter
Intermediate
Joined: Oct 2012
Posts: 252
Likes: 4
From: California
As I said, we're not communicating. "Of course superficial differences exist, but I'll continue not to care how dealer employees dress or if their waiting room has leather chairs. We're not communicating about this, so let's move on.' I've nothing to add.