Can you tell use what specifically they did to fix the b-pillar whooshing sound? I know some others are experiencing the same problem (me too)...

 

I don't think it is a good idea. It is because i tried to do this on my other car, the tire shop won't do it for me. I forget the reason.

 

ive done this twice at local discount tires rotating unidirectional tires to the other side of the car, if there are no defects or abnormal wear on your tires I dont see why a tire shop wouldnt

 

Why did they turn you down?? Probably because they don't have a clue on how to go about turning the DRL's off. Tell them to look it up in the Lexus service manual. Its under section 05 under customize parameters for the lighting systems. Burns me up how most dealers are so untalented in looking something up. Mostly its because they are just plain lazy.

 

They knew where it was and saw it. However, they play "by-the-book" to limit their liability. I can't blame them for turning me down. They took the safe, "just because it's possible to do something doesn't mean you should", approach. The guy said he really wished he could turn off the automatic DRL's but he just couldn't without clarification from the "higher-ups" (e.g. management). Since turning off the automatic DRL's aren't in the LPS/C-BEST list, they can't touch that setting.

I can't get mad at Kuni for following their policy. But my 5K service is done and my car feels... exactly the same... which is a good thing.

It's funny that some people brought up the tires being reinstalled backwards on the staggered configurations. Right as I was about to leave, my service guy (Tim) said, "You don't have staggered tires do you?" I replied, "Nope. I'm stock IS 250 AWD." For a second, I could of sworn he sighed a sign of relief...

Cheers,
Kermee

 

Yeah, my dealer played the "our policy will not allow us to disable a safety feature" card as well. Bastards!

 

wanted to turn off the DRL's when the IS was introduced. The ES series for instance has a DRL off switch right on the turn signal post and the auto-lights and headlights-on positions are inverted so you have to remember on that one model that everything is upside down or you may leave the lights on and kill the battery. The service depts. just aren't used to people asking them to turn them off with the Scan tool. After all it isn't on the LPS list. It kinda spooks them. Kermee, I think in your area with the rainy and overcast weather that DRL's would be a good idea. Call and ask to talk to the Diagnostic Specialist. Ask him to do it for you. He will be an advanced tech and it won't faze him so much.....I'm all for the safety of DRL's but I will defend your right to turn them off if you wish. The personnel there are equating this with tampering with a safety device such as the airbags or seatbelts. They are just avoiding any liability. Ask them to call the tech hotline if they are not sure what to do. Tell the Customer satisfaction manager that you can't be totally satisfied and that you couldn't recommend them to a friend and wouldn't return because of this and see what happens...

Rock

 

UPDATE:

Talk about some dumb a** people. I picked up my car from the shop on Tuesday (after being in the shop for a little over a week for the 5K service + warranty repairs - coolant hose failure) and since then I noticed that I had some difficulty keeping the car straight. I thought that since it was windy, that was the cause.

Anyway the story gets better. I was driving back to work today from having to run an errand home when I was pulled over by a MD State Trooper. He pulled me over b/c I was swerving a little. He asked me if I had been drinking. I explained to him that I had not been drinking, and certainly not at 12 noon. Anyway, he said that he did not smell alcohol on my person and kept looking at my face. He then told me to try and keep the car straight. Upon further review, I noticed that they (Lindsay Lexus) rotated my tires. Since they are 17's, they are different sizes (225 vs 245). I called into Lindsay service and they told me to come back in.

What makes matter worse is that I had to wait over an hour for a damn rotation (after my persistant questioning where my vehicle was) it finally arrived. To make matters worse, I was not offered an apology.

When I get back to my office, I had a VM from Lindsay Service (Customer Relations) asking that I would be receiving a survey about my service. This is where the pen meets the paper on this one.

First they do not know how to disconnect the DRL (I know that this is something out of the norm, but I did request it) and they could not install the sport accelerator pedal (again out of the norm, but I requested it).

Seems like I can win for crap!!!!