Service center wait time - ClubLexus - Lexus Forum Discussion

Notices
LS - 5th Gen (2018-present) Discussion topics related to the current flagship models LS460 and LS460 F.

Service center wait time

 
Old 02-12-19, 12:26 PM
  #1  
Fwyt
Driver School Candidate
Thread Starter
 
Join Date: May 2018
Location: California
Posts: 36
Thanks: 0
Thanked 5 Times in 4 Posts
Default Service center wait time

Are you guys experiencing crazy long service wait time at your Lexus?

My LS speakers started developing some rattle in the last month. I am at the Lexus dealership trying to get it sorted.

Arrived at 11:15am. Itís currently 12:24pm and I am still waiting...

is this normal for Lexus? My experience with other European brands arenít the same. With Porsche, I will be out within 15 mins.
Fwyt is offline  
Old 02-12-19, 01:10 PM
  #2  
LexRuger
Lexus Test Driver
 
LexRuger's Avatar
 
Join Date: Jan 2013
Location: California
Posts: 1,335
Thanked 15 Times in 12 Posts
Default

Just depends on the location. If there's not another Lexus dealer within a few miles, they are always busy. I've noticed South Bay Lexus is usually booked for at least a week. Jim Faulk only a few days out.
LexRuger is offline  
Old 02-12-19, 01:33 PM
  #3  
Fwyt
Driver School Candidate
Thread Starter
 
Join Date: May 2018
Location: California
Posts: 36
Thanks: 0
Thanked 5 Times in 4 Posts
Default

Originally Posted by LexRuger View Post
Just depends on the location. If there's not another Lexus dealer within a few miles, they are always busy. I've noticed South Bay Lexus is usually booked for at least a week. Jim Faulk only a few days out.
They sure are busy, but I went in with an appointment. it's pretty annoying to have to wait an hour plus, each time I need something fix.
Fwyt is offline  
Old 02-12-19, 04:07 PM
  #4  
vantage78
Rookie
 
Join Date: Aug 2014
Location: TX
Posts: 55
Thanks: 0
Thanked 1 Time in 1 Post
Default

Originally Posted by Fwyt View Post
They sure are busy, but I went in with an appointment. it's pretty annoying to have to wait an hour plus, each time I need something fix.
lets hope there isnít much to fix!

What happened with your speakers if you donít mind me asking? Rattling since new or appeared later?
vantage78 is offline  
Old 02-12-19, 04:22 PM
  #5  
Fwyt
Driver School Candidate
Thread Starter
 
Join Date: May 2018
Location: California
Posts: 36
Thanks: 0
Thanked 5 Times in 4 Posts
Default

Originally Posted by vantage78 View Post


lets hope there isnít much to fix!

What happened with your speakers if you donít mind me asking? Rattling since new or appeared later?
Whenever I play songs with strong base, it makes crazy distortions. I plays songs from my iPod which are playing lossless music too. Itís the ML system. Without HUD.

Also my center arm rest wabbles I also want the dealer to fix that.

Last edited by Fwyt; 02-12-19 at 04:30 PM.
Fwyt is offline  
Old 02-12-19, 04:25 PM
  #6  
LexRuger
Lexus Test Driver
 
LexRuger's Avatar
 
Join Date: Jan 2013
Location: California
Posts: 1,335
Thanked 15 Times in 12 Posts
Default

I have the same problems. Smh
LexRuger is offline  
Old 02-12-19, 07:37 PM
  #7  
vantage78
Rookie
 
Join Date: Aug 2014
Location: TX
Posts: 55
Thanks: 0
Thanked 1 Time in 1 Post
Default

Originally Posted by Fwyt View Post


Whenever I play songs with strong base, it makes crazy distortions. I plays songs from my iPod which are playing lossless music too. Itís the ML system. Without HUD.

Also my center arm rest wabbles I also want the dealer to fix that.

im curious; which songs are giving you grief?
vantage78 is offline  
Old 02-12-19, 07:38 PM
  #8  
Fwyt
Driver School Candidate
Thread Starter
 
Join Date: May 2018
Location: California
Posts: 36
Thanks: 0
Thanked 5 Times in 4 Posts
Default

Originally Posted by vantage78 View Post



im curious; which songs are giving you grief?
fly like a G6, Gangnam style, candy shop and etc...
Fwyt is offline  
Old 02-14-19, 01:58 PM
  #9  
LexsCTJill
Lexus Fanatic
 
Join Date: Nov 2011
Location: ON
Posts: 11,704
Thanked 36 Times in 29 Posts
Default

Originally Posted by LexRuger View Post
Just depends on the location. If there's not another Lexus dealer within a few miles, they are always busy. I've noticed South Bay Lexus is usually booked for at least a week. Jim Faulk only a few days out.
Originally Posted by Fwyt View Post
Are you guys experiencing crazy long service wait time at your Lexus?

My LS speakers started developing some rattle in the last month. I am at the Lexus dealership trying to get it sorted.

Arrived at 11:15am. It’s currently 12:24pm and I am still waiting...

is this normal for Lexus? My experience with other European brands aren’t the same. With Porsche, I will be out within 15 mins.
IMO no Lexus dealer should make an owner wait to get an appointment for service that is applicable to a warranty or a satisfaction claim. You should be able to drop it off at any time and they should give you loaner or shuttle you until they can determine how long the car will be out of service.
LexsCTJill is online now  
Old 02-21-19, 04:07 PM
  #10  
vantage78
Rookie
 
Join Date: Aug 2014
Location: TX
Posts: 55
Thanks: 0
Thanked 1 Time in 1 Post
Default

Originally Posted by Fwyt View Post


Whenever I play songs with strong base, it makes crazy distortions. I plays songs from my iPod which are playing lossless music too. Itís the ML system. Without HUD.

Also my center arm rest wabbles I also want the dealer to fix that.
what was the verdict? Did they replace your speakers? On the armrest, is it an adjustment?
vantage78 is offline  
Old 02-21-19, 04:11 PM
  #11  
LexRuger
Lexus Test Driver
 
LexRuger's Avatar
 
Join Date: Jan 2013
Location: California
Posts: 1,335
Thanked 15 Times in 12 Posts
Default

Taking mine in for the armrest this Saturday. Let's hope I'm not there for hours.
LexRuger is offline  
Old 02-21-19, 05:05 PM
  #12  
Fwyt
Driver School Candidate
Thread Starter
 
Join Date: May 2018
Location: California
Posts: 36
Thanks: 0
Thanked 5 Times in 4 Posts
Default

Originally Posted by vantage78 View Post


what was the verdict? Did they replace your speakers? On the armrest, is it an adjustment?
For the speakers, they said someparts in the rear shads were lose. But the parts are on back order...

for the armrest they said itís by design (something about making sure that it will open even if we overfill it)... but they did adjust it somewhat to make it less noticeable.
Fwyt is offline  
 


Thread Tools
Search this Thread

Contact Us About Us Archive Advertising Cookie Policy Privacy Statement Terms of Service

© 2019 MH Sub I, LLC dba Internet Brands

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: