Side View mirror mechanism
#1
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Side View mirror mechanism
Months ago the passenger side view mirror on my LS 430 stopped opening and I was only able to adjust it manually. I brought it into the dealer for repair and was told it would cost $500! When I went to pick up my car, I noticed that the driver's side view mirror now also doesn't work. The dealer wants me to pay to replace it, another $500, even though it was working when I brought my car in for repair. Any suggestions on how to handle this problem, and for less than $1000 for both?
Last edited by JClaudia; 12-08-10 at 10:17 AM.
#3
Moderator
Ask to speak to the service manager. Be polite and courteous - ask him or her if they could give you a discount or comp the second repair. Point out gently that the driver's mirror stopped working while in their care, but be sure to let him know you aren't accusing them in any way.
Its likely a coincidence that the mirror stopped working but at the same time you should feel free to ask for some discount.
Its likely a coincidence that the mirror stopped working but at the same time you should feel free to ask for some discount.
#4
Pole Position
If what Jabberwock suggests does not work try reading the information found in this link about the mirrors. It seems that it is a fairly common problem as most of us have had the same thing happen.
https://www.clublexus.com/forums/ls4...r-adjujst.html
https://www.clublexus.com/forums/ls4...r-adjujst.html
#5
Instructor
If the original post refers to the power folding of the entire mirror assembly, not the power-adjustable mirror glass, see https://www.clublexus.com/forums/ls4...or-mirror.html
#6
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Ask to speak to the service manager. Be polite and courteous - ask him or her if they could give you a discount or comp the second repair. Point out gently that the driver's mirror stopped working while in their care, but be sure to let him know you aren't accusing them in any way.
Its likely a coincidence that the mirror stopped working but at the same time you should feel free to ask for some discount.
Its likely a coincidence that the mirror stopped working but at the same time you should feel free to ask for some discount.
#7
Lexus Test Driver
Sometimes its build up of debris in the mechanism. Thats said, may not be the case with your. As you know, nuts and bolts assist in the folding action done by the rearview mirrors. I found that they can become stiff(weather/rust/build up of debris/etc.) for various reasons which I have no clue what mines was. I got some WD40 and applied it in the areas were the mirrors were able to fold and the issue went away. If its the actual motor/machine that makes it fold, thats another issue and you may have to bite the bullet.
I know your upset/frustrated but, trust they didnt intentionally mess with your drivers side mirror. The thing is I have for years on this site complain about dealerships and there service departments. I get attacked when I state how unfair they are etc., so I feel you. Its possible they did mess with the drivers side mirror to check on why the passengers side one was malfunctioning and mistakenly damaged it but, intent is to hard to prove. I feel you fellow member, theres no by chance they did something(without intent I think) that caused now the drivers mirror to go out. Don't sweat it though cause they wont help you at all cause the dealerships service department is all about money, not customers. Check to see if Toyota or another company that does Lexus' can do it for cheaper. Maybe if you buy the parts then have it installed, you can come out cheaper as well.
Also, keep in mind we all own luxury cars and repairs will be steep at dealerships(Priced very high, I feel you) and if you go there, beware,hahahhaah! Best of luck dear member on getting a price break. May not be a WD40 fixer you have so dont do what I did, dont want you to damage it further. Mines just needed lubricant. LGNM
I know your upset/frustrated but, trust they didnt intentionally mess with your drivers side mirror. The thing is I have for years on this site complain about dealerships and there service departments. I get attacked when I state how unfair they are etc., so I feel you. Its possible they did mess with the drivers side mirror to check on why the passengers side one was malfunctioning and mistakenly damaged it but, intent is to hard to prove. I feel you fellow member, theres no by chance they did something(without intent I think) that caused now the drivers mirror to go out. Don't sweat it though cause they wont help you at all cause the dealerships service department is all about money, not customers. Check to see if Toyota or another company that does Lexus' can do it for cheaper. Maybe if you buy the parts then have it installed, you can come out cheaper as well.
Also, keep in mind we all own luxury cars and repairs will be steep at dealerships(Priced very high, I feel you) and if you go there, beware,hahahhaah! Best of luck dear member on getting a price break. May not be a WD40 fixer you have so dont do what I did, dont want you to damage it further. Mines just needed lubricant. LGNM
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#8
Moderator
Having the service manager offer to comping you the labor on th second mirror is pretty good offer if the other mirror just happened to die at the same time which is certainly a possibility.
But if you are convinced that somehow the dealership caused the other mirror to break while performing service on the first mirror, than it is not a good deal for you at all.
The problem is that there is no way to prove the dealership caused the mirror to break - I guess I'd ask to speak with the technician who did the work and ask them about it.
Bottom line is that if you are really sure they broke the other mirror, than stick to your guns and keep escalating your request that Lexus comp you the entire repair cost. Its important to be polite and courteous (especially as you move up the management chain) but keep going till you get satisfaction. Next step is to request a meeting with either dealership owner or with Toyota Lexus regional rep.
In almost every case if you are clever enough to get to senior mgt in the typical corporate organization with a relatively minor request, some exec will OK it just as a matter of goodwill, and also to make you go away (because you are now costing them time and money dealing with you).
But if you are convinced that somehow the dealership caused the other mirror to break while performing service on the first mirror, than it is not a good deal for you at all.
The problem is that there is no way to prove the dealership caused the mirror to break - I guess I'd ask to speak with the technician who did the work and ask them about it.
Bottom line is that if you are really sure they broke the other mirror, than stick to your guns and keep escalating your request that Lexus comp you the entire repair cost. Its important to be polite and courteous (especially as you move up the management chain) but keep going till you get satisfaction. Next step is to request a meeting with either dealership owner or with Toyota Lexus regional rep.
In almost every case if you are clever enough to get to senior mgt in the typical corporate organization with a relatively minor request, some exec will OK it just as a matter of goodwill, and also to make you go away (because you are now costing them time and money dealing with you).
Last edited by Jabberwock; 12-08-10 at 08:18 PM.
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