Our two week old 350h locked us out today. The emergency flashers were on and the doors wouldn't unlock. Once we got it we pulled the battery out of the key fob and reconnected to the system following a prompt by holding the key fob to the power button switch and we were able to drive off.
We have also been having issues with other elements of the interface system similar to what is described above.
Our lane departure system is also not functioning.
All this is consistent with a vehicle that does not appear to be ready for use.
It's going to the dealer Monday to see if it threw a code and whatever other information and corrective measures can be performed.
Also, we have Bridgestone Alenza a/s 02 Run Flat Tires in 235 60 18 and there seem to not be any extra tires available anywhere. We got one at our dealer but no others can be found in the Lexus system. Also, btw, there is no spare, no jack etc. If you damage a tire and you are buying 4 new ones. Even with a minor puncture, we have no portable 12V air pump nor 'Fix A Flat' repair means.
This is all unacceptable.

 

Confused... Locked out but you somehow got in ... Key fob battery issue or what was done to fix it?

Shortage of supplies all over the world is not a Lexus problem. Run flats allow you to drive even with puncture. If there are concerns, a portable air pump is cheap to buy and put in the trunk.

 

I think the 2022 NX is "ready for use"; there are some software issues Lexus is working on with the multiple memory /startup options: key fobs, Lexus digital, Smart Access Card Key, memory buttons, etc. The run-flats tires will work fine and I am not sure a portable air pump is needed or will help that much. However, I do think a AAA membership or some other auto assist towing service is good insurance. I and many others plan to replace the run flats with regular tires when the run-falts wear out around 20k miles.

This really needs to be reposted where 350H and other than 450h+ owners can see this information.

YMMV,
MidCow3

 

I think that the NX might be ready for use, yes, but not at the retail prices…and not without remuneration. Ready for prime time…yes…possibly in a third world country. Maybe it will be more ready in a year or so. In the meantime, if it’s not what you signed up for…and it’s very frustrating…and if it interferes with your driving safeness in any way….I’d consider “lemonizing.”

The other alternative is to strip your NX clean of any “personal profile” and totally remain in “guest mode.” Your NX will no longer have any of the “subscriber services” such as Lexus navigation. You will have easy access to Apple CarPlay nav and Waze…or the various Android nav options. I think they’re decently competitive with the mother system. Seat memory goes, of course….but you’ll probably be glitch free until the fix comes or the possible civil law suit is settled.

I do not care about “first production year” in this case. I hold Lexus to a higher standard. The issues which many of us are being subjected to, if not victimized by, are unacceptable. My 5 visits, letters, calls, videos is not anything I expected…or might’ve moved forward on with my eyes open.

 

Seat memory has worked for me since the beginning, maybe cus I set the same seats for guest and driver profile. Once you do that one time set up for the seats its fine. The phone not connecting to the suv is an issue that should be resolved. However, the temp fix for me at least is do a hard reset by pressing and holding the volume button. Takes 10 to 15 seconds. Pain in the *** sometimes but it works.

 

​​​​​​​Maybe the Rav4 Prime. It might not have the luxuryness but at least it is solidly built/ with good enough tech and you can use it in the mean time if you can find one for MSRP before the tax credit ends. Then in 5 to 7 years go full electric.

 

Hi Alvinklee…good suggestion! My husband’s already got one of those. Flawless, from day one. The Prime as well.

 

If me, I probably would just wait for Lexus to sort out the SW (and any failing HW), if the car is at all useable now. Maybe my jaded experience of decades working in IT as IT Architect. Lexus has a lot of moving part here, they have all the new interfaces to a new car that the now have to interface with a 3rd party SW company that they contracted for their ongoing info system support and connected services.

I did look into this 3rd party company a month or so ago. They are selling their SW to a lot of OEMs, so I am not surprised they are bugs in their generic API interfaces and probably why Lexus can not give you much straight answers right now with their own in-house support. And if Lexus has some HW issues add to any SW bugs, it will be real confusing to all parties while they diagnose it the first time.

Overtime, this will likely settle down- might take a few months to several. My expectation in this area, when I get my allocation, it initially pretty low, so if it starts, CarPlay works and mostly the door unlock and the remote start works with my profile, I will be content- for awhile. Just my thoughts and painful experiences. Toyota/Lexus has invested millions in this connected platform, it will work over time. For them, it is will be a source of future revenue in the $$$.

Here is a 2019 presentation of Toyota's overall plan (found on the internet by search). Hopefully what has evolved into the 2022 NX HW, SW and cellular capability will not terminate as quickly in the future as the dated 3G Enform platform and its 3rd parties support. I am surprised it lived as long as it did with it 3G network. I am not sure if the cellular support in the 2022 NX is 5G capably. But I would think its HW could easily has a 10+ year life, if Toyota choses to support it that long. And I am sure with this business planvand all the 3rd party support it needs, the connected subscriptions will never be free, as some hope.

https://global.toyota/pages/global_t...iveness_en.pdf

 

It will take a very long time for the new infotainment to be usable.

Lexus has an unknown track record in this area. Their old systems with joystick is much more reliable and it just does what it says it will do.

 

To follow-up: the dealer informs us our nx didn't throw a code from the lock out episode. We are having similar issues that many of you are sharing with the interface AND the lane departure safety system is not functioning. We asked them to flag this all back to corporate. Car is still there, going in tomorrow to further discuss it all
We appreciate all your feedback. And yes, our issues are also posted on the Nx350h forum, though this appears to be an interface issue across multiple vehicle models.

 

Agree - this MMI is exclusive to the US market. I would guess that Japan is not giving US bug fixes in a single new Product Line (the NX) a very high priority. It will get fixed eventually but in the meantime many of us are growing increasingly frustrated - my wife (her car) included.

She is primary and yesterday her phone (IP13) would not even connect to the car. I took the car to the dealer today waited for one guy to page through the settings looking for adjustments. He did find one setting and told me to try it again (with her phone). Failing that, the next step is the factory reset and starting over from scratch with only one user configuration. I can live with some of the memory lapses but not with Bluetooth not connecting - at least for her. I would also note that the technician (the dealer tech guy) said this car is very new for them so they seem to be learning as they go (and as we continue the Beta Test). Not a very reassuring way of rolling out a new model for the most reliable brand in America.

 

Where are you getting that the software is exclusive to the US market? Isn’t the NX sold in Europe, Australia, and Asia as well? The same software found in the new Sequoia and Tundra?

Have you tried restarting your iPhone when it fails to connect?