My 450h is back from service…and…and.. (update, replacement?)
Driver
Joined: Jan 2005
Posts: 92
Likes: 11
From: CA
Thx Geo…. I’d be willing to go with it for a few months. It’s joyful, actually. My issue is retention of settings…phone…texting. I do a lot of driving and my business keeps me in steady communication. As such, my needs, while driving safely, are not even nearly being met. Someone critiqued me because my needs were so “first world.” Correct. Yes. This is the world we are living in….although I do wonder lately.
Driver
Joined: Jan 2022
Posts: 62
Likes: 44
From: MA
I've been having the same issues as you. Deleted everything today and started from scratch. If this next attempt doesn't work, I will just wait it out for an over the air update. Everyone that tested the new Toyota Tundra was having the same issues. It is clearly an issue that I am sure Toyota is aware.
Thread Starter
Pit Crew
Joined: Mar 2003
Posts: 201
Likes: 87
From: California
Hi JPB….I think that’s a smart choice. It would be good if you could document your issue with service at your dealership. Maybe if enuf owners complain, something will be done. Right now it’s “you’re the only one we know of.”
Pit Crew
Joined: Jan 2022
Posts: 139
Likes: 88
From: MS
Intermediate
Joined: Jan 2019
Posts: 441
Likes: 147
From: WI
It's not like they're selling hundreds of them each month. This will be the future system for all Toyota and Lexus vehicles, so they are motivated to get it right.
Software takes time to perfect and any changes made to one system, changes potentially all the other systems response too, patience is required.
The fact that the Tundra is also having these issues should be / is enough motivation for Toyota/Lexus to get this fixed ASAP, and certainly doesn't affect my opinion of the brand or the model.
Thread Starter
Pit Crew
Joined: Mar 2003
Posts: 201
Likes: 87
From: California
Just like “you’re the only one,” the second standard dealership response I can count on is “it’s a software issue.”
There are in fact basic hardware issues. Those are usually more difficult to correct, I would think.
My NX spent the night in service.
There are in fact basic hardware issues. Those are usually more difficult to correct, I would think.
My NX spent the night in service.
Thread Starter
Pit Crew
Joined: Mar 2003
Posts: 201
Likes: 87
From: California
The 5th visit
5 separate visits to service….3 overnight stays, with loan cars provided…. Factory rep requested my leaving my phone at dealership service.
Just picked my NX up…was told all is fixed. I had the NX for 15 seconds. Everything failed…seat position, memory of settings, Apple CarPlay..and of course, phone. I left the NX there for the weekend, at the request of my service writer. All of it was video recorded. I’m done. It’s over.
Just picked my NX up…was told all is fixed. I had the NX for 15 seconds. Everything failed…seat position, memory of settings, Apple CarPlay..and of course, phone. I left the NX there for the weekend, at the request of my service writer. All of it was video recorded. I’m done. It’s over.
Last edited by Peterun; Feb 11, 2022 at 08:43 PM.
Racer
Joined: Apr 2015
Posts: 1,723
Likes: 810
From: Ontario
5 separate visits to service….3 overnight stays, with loan cars provided…. Factory rep requested my leaving my phone at dealership service.
Just picked my NX up…was told all is fixed. Pls watch video. I had the NX for 15 seconds. Everything failed…seat position, memory of settings, Apple CarPlay..and of course, phone. I left the NX there for the weekend, at the request of my service writer. All of it was video recorded.
Pls…. no criticism of me. Not sure where I’m getting the tenacity at age 75. And yes….. I may be old, but I’m a techno wizard! That said, the video is too large and will not load onto the forum. I could shorten it….but there would be too much missing.
Just picked my NX up…was told all is fixed. Pls watch video. I had the NX for 15 seconds. Everything failed…seat position, memory of settings, Apple CarPlay..and of course, phone. I left the NX there for the weekend, at the request of my service writer. All of it was video recorded.
Pls…. no criticism of me. Not sure where I’m getting the tenacity at age 75. And yes….. I may be old, but I’m a techno wizard! That said, the video is too large and will not load onto the forum. I could shorten it….but there would be too much missing.
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Driver School Candidate
Joined: Feb 2022
Posts: 2
Likes: 0
From: NY
I had the same issues that you are having and I found a way to make it work for me. It was the user profile not loading, seat position and phone only sometimes connecting. I don't know if you've tried this already, but I deleted the Lexus app from my phone and it's been working fine ever since. I think it's been about 9 days and I haven't had any of the problems I mentioned. I hope that might work for you. I know it sucks that you pay for a digital key feature and end up not using it. Very annoying. But sometimes when you love something, you just have to overlook certain things that annoy you 
Thread Starter
Pit Crew
Joined: Mar 2003
Posts: 201
Likes: 87
From: California
Thanks Dasmei….great advice, yes….deleting the Lexus app is not something I’ve tried. And I believe the factory tech hasn’t tried it either. Worth a try, because I mostly love my NX450h…and if this one gets taken back, I’d probably want another one….we all know how difficult that would be to achieve. In the meantime, my NX is still at the service center…for the 5th visit. I’m not willing to continue these in and out visits. Thanks again, Dasmei.
Driver School Candidate
Joined: Feb 2022
Posts: 2
Likes: 0
From: NY
Thanks Dasmei….great advice, yes….deleting the Lexus app is not something I’ve tried. And I believe the factory tech hasn’t tried it either. Worth a try, because I mostly love my NX450h…and if this one gets taken back, I’d probably want another one….we all know how difficult that would be to achieve. In the meantime, my NX is still at the service center…for the 5th visit. I’m not willing to continue these in and out visits. Thanks again, Dasmei.
Also....you can do automatic start with your key fob
https://lexusconnectedtechnologysupp...H%20&year=2022
Thread Starter
Pit Crew
Joined: Mar 2003
Posts: 201
Likes: 87
From: California
Lemon law….bye, bye 450h
3 overnight stays in service; two more visits; relinquishing iPhone 13 for a full day, meeting with factory tech rep for two days…Law team never needed to make contact. Direct call from corporate yesterday….”pick out another NX.” Color choices will be presented today. No option of refund…unless I take it further.
My question is…will I have a replay of this after this reboot version….which is a replacement? I really love the NX450h. It’s the weight, the heft, and the power that makes it a fabulous driver. I was given the option of the 350h…..but that’s a very different driver….generic hybrid, imo. I see that I was far from alone with my issues and frankly I’m not too keen on doing any of this again. Opinions, pls…..and if you’ve got anything snide to say, please refrain.
My question is…will I have a replay of this after this reboot version….which is a replacement? I really love the NX450h. It’s the weight, the heft, and the power that makes it a fabulous driver. I was given the option of the 350h…..but that’s a very different driver….generic hybrid, imo. I see that I was far from alone with my issues and frankly I’m not too keen on doing any of this again. Opinions, pls…..and if you’ve got anything snide to say, please refrain.
Last edited by Peterun; Feb 17, 2022 at 08:03 AM. Reason: Better description
Racer
Joined: Apr 2015
Posts: 1,723
Likes: 810
From: Ontario
It's hard to say.. maybe by then the software is updated and everything is working fine. We all know the issues software related issues and not a hardware issue. I would stick with the 450h+ as you love the car.. it's just software that is not working as expected. Maybe understanding when is the software fix available would give you a better sense of what to do....
I am a senior leadership manager in a software development shop and sometimes fixing an issue could be just days, but I think what Lexus is doing is ensuring that the fix will fix the issue and taking more time to test all scenarios as there are a lot of variations that can cause the system to get confused. Going to the 350h, you will still have the same software and have the same issues - why not keep to the one you like?
I am a senior leadership manager in a software development shop and sometimes fixing an issue could be just days, but I think what Lexus is doing is ensuring that the fix will fix the issue and taking more time to test all scenarios as there are a lot of variations that can cause the system to get confused. Going to the 350h, you will still have the same software and have the same issues - why not keep to the one you like?
Pole Position
Joined: May 2013
Posts: 2,902
Likes: 845
From: Idaho
3 overnight stays in service; two more visits; relinquishing iPhone 13 for a full day, meeting with factory tech rep for two days…Law team never needed to make contact. Direct call from corporate yesterday….”pick out another NX.” Color choices will be presented today. No option of refund…unless I take it further.
My question is…will I have a replay of this after this reboot version….which is a replacement? I really love the NX450h. It’s the weight, the heft, and the power that makes it a fabulous driver. I was given the option of the 350h…..but that’s a very different driver….generic hybrid, imo. I see that I was far from alone with my issues and frankly I’m not too keen on doing any of this again. Opinions, pls…..and if you’ve got anything snide to say, please refrain.
My question is…will I have a replay of this after this reboot version….which is a replacement? I really love the NX450h. It’s the weight, the heft, and the power that makes it a fabulous driver. I was given the option of the 350h…..but that’s a very different driver….generic hybrid, imo. I see that I was far from alone with my issues and frankly I’m not too keen on doing any of this again. Opinions, pls…..and if you’ve got anything snide to say, please refrain.
Edit: and yes, I would stick with the vehicle you really want. I’m sure the 350h is a fine car, but agree with lsft in terms of it using the same software. Stick with the car you really want or you will end up regretting the purchase.
Last edited by TechNut; Feb 17, 2022 at 09:00 AM.
Thread Starter
Pit Crew
Joined: Mar 2003
Posts: 201
Likes: 87
From: California
Thanks so much, TechNut and lsft. Such good advice. I do not think my NX was defective. Nor do I think my iPhone 13 Pro is defective. That’s why I’m so hesitant to do the replacement. I have the option of holding on to the one I’m in and special configuring and ordering an NX450h until the new one arrives. Lexus will take my NX back at the time of delivery. Perhaps that will give Lexus the necessary time to make the correction.
My lingering question is….what is the percentage of new owners….with newer iPhones, having similar issues? Is it a small percentage? I’m unwilling to take the deep dive back in, unless I’m assured of a non repeat. There is always the option of the RAV Prime XSE (8,500 miles currently).which my husband has. As perfect a vehicle as anyone can hope for…right out of the box. It sits in our garage right next to my NX450h (when it hasn’t been in service).
My lingering question is….what is the percentage of new owners….with newer iPhones, having similar issues? Is it a small percentage? I’m unwilling to take the deep dive back in, unless I’m assured of a non repeat. There is always the option of the RAV Prime XSE (8,500 miles currently).which my husband has. As perfect a vehicle as anyone can hope for…right out of the box. It sits in our garage right next to my NX450h (when it hasn’t been in service).