2021 J.D. Power Initial Quality Study
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Joined: Oct 2008
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From: California
Following are key findings of the 2021 study:
https://www.jdpower.com/business/pre...lity-study-iqs
- Infotainment remains most problematic category: One in four (25%) of all problems cited by new-vehicle owners are in the infotainment category, and six of the top 10 problems across the industry are infotainment-related.
- Smartphone connection is top problem: For the first time since 2011, voice recognition is not the top problem cited by new-vehicle owners. The top complaint this year is Android Auto/Apple CarPlay connectivity, which worsens significantly. This is a particular problem when these systems are operated wirelessly, which is increasingly common. “Owners want wireless connectivity, and the industry has responded,” Sargent said. “However, this has created a bigger technical challenge for both automakers and tech companies. Automakers generally are the ones facing the wrath of owners, but this is definitely a shared problem. Owners don’t care who’s at fault—they just want their phone and their vehicle to talk to each other.”
- Mass market brands continue to outperform premium brands: For the past six years, owners of mass market vehicles have cited fewer problems, on average, than owners of premium vehicles. Premium brands generally equip their vehicles with more and more complex technology, which can cause problems for some owners. Lexus (144 PP100) and Genesis (148 PP100) are the only premium brands that perform better than the industry average.
Lead Lap
Joined: Nov 2006
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From: Washington
Thread Starter
Joined: Oct 2008
Posts: 42,476
Likes: 321
From: California
J.D. Power's Initial Quality Study (IQS) attempts to assess vehicle quality by examining reported problems during the first 90 days of ownership. So it does not surprise me that the first 90 days of owning a HEMI powered Ram/Dodge is awesome. Then the allure quickly goes away when you look at J.D Power's Vehicle Dependability Study (VDS) which assesses reliability and reports problems experienced during the past 12 months by original owners of three-year-old vehicles, which we know Lexus excels and Stellantis NV not so much. What have we learned? Hellcats are cool for 90 days 
edit: i see chrysler 300 in 'top 3' for large car, so all the issues must be pacifica!
wth happened to audi!?
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Lexus Champion
Joined: Apr 2007
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From: Southeastern PA
Lead Lap
Joined: Nov 2006
Posts: 4,585
Likes: 24
From: Washington
haha. chrysler only has 2 vehicles, right? 300 and pacifica. have no idea what 300 quality is like, you'd think after building them for decades that they would have it figured out. the pacifica seems hit and miss, maybe more miss.
edit: i see chrysler 300 in 'top 3' for large car, so all the issues must be pacifica!
wth happened to audi!?
edit: i see chrysler 300 in 'top 3' for large car, so all the issues must be pacifica!
wth happened to audi!?
Lexus Fanatic
Joined: Oct 2003
Posts: 94,434
Likes: 249
From: Virginia/D.C. suburbs
Lexus Fanatic
Joined: Oct 2003
Posts: 94,434
Likes: 249
From: Virginia/D.C. suburbs
Lexus Fanatic
Joined: Nov 2011
Posts: 35,447
Likes: 373
From: ON/NY
J.D. Power's Initial Quality Study (IQS) attempts to assess vehicle quality by examining reported problems during the first 90 days of ownership. So it does not surprise me that the first 90 days of owning a HEMI powered Ram/Dodge is awesome. Then the allure quickly goes away when you look at J.D Power's Vehicle Dependability Study (VDS) which assesses reliability and reports problems experienced during the past 12 months by original owners of three-year-old vehicles, which we know Lexus excels and Stellantis NV not so much. What have we learned? Hellcats are cool for 90 days
Lexus Fanatic
Joined: Oct 2003
Posts: 94,434
Likes: 249
From: Virginia/D.C. suburbs
Consumer Reports, a couple of years ago, also verified a very high customer-satisfaction rate with the Challenger.....more so than even with the Mustang. Probably will also be the case this year. That retro styling really hits it with some people....probably boomers like me. People in my area just love them.
