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Volvo No Longer Trying To Be Mr. Safe Guy

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Old Mar 23, 2011 | 07:16 PM
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Default Volvo No Longer Trying To Be Mr. Safe Guy

Volvo No Longer Trying To Be Mr. Safe Guy

http://autos.aol.com/article/volvo-n...e-mr-safe-guy/





Whatever happened to Volvo? That is a question that many fans of the Swedish car brand, virtually synonymous with safe driving, are asking these days as the company grapples with a comeback under new ownership by a Chinese car company.

The brand's changing image and decline has happened almost imperceptibly over the last decade. Consider that the unthinkable, for Volvo, occurred recently with hardly a ripple of attention in the U.S. media -- the company said it would no longer import station-wagons in the U.S.

"It's hard to believe," says Bill Henry, a 54-year old owner of a V70 wagon that Volvo stopped importing last year. "I have owned two Volvo wagons, and my parents had them too...what happened?," asks the Toledo, Ohio accountant.

The answers: Not only have baby boomers, and Generation X behind them, not exactly had a love affair with station wagons, but Volvo has been somewhat schizophrenic when it comes to its image, as well as the kinds of products it has been bringing to market. The company launched a once popular SUV, the XC90, but that vehicle is now a decade old and still a couple of years from being redesigned. It never developed a minivan, which replaced the station-wagon with many U.S. families. And it has over the last decade flirted with trying to jazz up its image with "performance" sedans and convertible coupes. Perhaps the worst decision the company made was not locating a manufacturing facility in the U.S. when it had the opportunity under ownership by Ford Motor Co., leaving the vehicles to often be priced out of range for many would-be buyers as the U.S. dollar weakened against the Euro.

Lost Years Under Ford

Volvo was certainly not helped the last five years by being part of Ford Motor Co. before being sold to Zhejiang Geely Holding Group Co. last year. Though Ford benefited by adapting, for example, a Volvo sedan engineering platform into several Fords including the Taurus and Flex, Lincoln MKS and MKT, Volvo didn't fare as well. Indeed, the gas-electric hybrid powertrain that went into the Ford Escape was largely developed by Volvo, but kept out of Volvo vehicles.

Volvo had been on the selling block for two years before Geely stepped up. Ford didn't invest in the company during that time, and was not investing much in it for four years before that as it went through its own financial struggles and was investing what money it had in the Ford brand.

Volvo sold 400,000 vehicles worldwide the year before Ford bought it. Last year, it sold 373,525. Ford paid $6.7 billion for Volvo in 2000, and sold it to Geely last year for $1.8 billion. During that same time, European rivals like BMW, Mercedes and Audi have been on a steady march upward in both sales and value. Volvo CEO Stefan Jacoby says the company plans to double global sales to 800,000 by 2020, with half that total to come from China.

Chinese automaker Geely has money to invest. It has a plan to spend $11 billion over the next five years on new models and engines designed and engineered in Sweden, as well as added manufacturing in China.

"There is no question that we have work to do," says Jacoby, who was hired by Geely to run Volvo last year. Jacoby had been head of Volkswagen's North American operation before accepting the post. Part of that work is developing new engines with Volvo's engines in Sweden. Presently, Volvo uses an adapted older Volvo engine that needs updating, a Ford-suplied four cylinder engine and a Yamaha-supplied engine.

The product lineup today consists of: the C30 hatchback, which starts at $25,722; the S40, which starts at $27,750; the S60, which starts at $37,700; the S80, which starts at $36,960; the XC60 crossover, which starts at $32,400; the XC90, which starts at $38,200; and the C70 coupe, which starts at $39,900.

Making Volvo True Luxury

Jacoby, a German, in some ways is doubling down on the strategy that many people think has diluted the brand's image. He says future products coming out will embody the traits of Scandanavian design-simplicity and usability-- that is evident in such familiar things as Ikea furniture. At the same time, though, he says, "Volvo is going to be a competitive luxury brand in every market."

That will come as a surprise to Swedes. In its home market, Volvos have been positioned and largely priced to be thought of as "premium," and affordable to middle-class households like Buicks in the U.S. Jacoby plans to move the pricing of Volvos upward, adding models that are pieced North of $50,000, making sure they carry features found commonly in luxury cars.

Worldwide, Volvo was synonymous with being the safest car one could buy. It's boxy shapes, safety innovations around technology such as seatbelts and collision protection engineered inspired a long running advertising strategy through the 1970s and 80s that rivals Volkswagen's advertising in the 1960s for memorability. Volvo ads featured such images as an elephant standing on the car, cars stacked on top of one another to show how strong the roof structures of the car were; a truck stacked on top of a Volvo. And so on. Images of crashed vehicles with the driver's compartment left totally in tact were commonplace.

In the U.S. and Europe, Volvo had become so synonymous with safety and protecting children that Volvo was a one-time sponsor of the La Leche League, which is an organization that promotes breastfeeding and has a wide network of communications with new mothers and mothers-to-be.

In the 1990 film, Crazy People, starring Dudley Moore as an ad man, he puts forth his strategy for Volvo: "Buy Volvos. They're boxy, but they're good."

"Volvo has been one of the most trusted brands in the world," says San Diego-based marketing and design consultant Rupert Riley. "Trust comes from clarity with brands, and Volvo has been anything but clear in its design and communications over the past decade or so."

No More Mr. Safe Guy

Jacoby says the company has got to be more than "Mr. Safe," if it is going to grow beyond what the Swedes or Ford were able to do. Jacoby believes that Volvo should be setting the example for the world on in-car electronic and communications design. He says that his 18-month old son is able to navigate using an Apple iPad. "Apple has hit on a system of design that makes a very complex and robust piece of electronics easy enough for an 18-month old to figure out...I think Volvo can and should be the design leader in the automobile sector in this."

The CEO says that one of the first things he set out to do when he took the job was start an internal study to find out what people think of the Volvo brand inside the company, as well as outside. "We have something like 20,000 employees, and I think I got 20,000 different answers," says Jacoby. "We are going to focus on what we are and where we want to go, and we are close to having a global brand strategy we are going to start communicating."

And the new Chinese owners are on board with all this? Jacoby says being owned by a Chinese "shareholder" is no different than what he has experienced at Volkswagen. "The chairman has his expectations just like any other owner," says Jacoby. "But he also has a long term view and knows he hasn't just bought a bunch of factories and tooling, he has bought an organization, people and a brand."

Taking Volvo beyond mechanical safety is probably needed as even the company's safety legacy can not always be counted on. Last year, the company assembled journalists in Europe to witness the company's automatic braking system, which detects pedestrians and automatically applies braking to avoid tragic accidents. With cameras rolling, the system failed and the Volvo sedan crashed into the back of a parked truck that was standing in for a pedestrian. It was one of the most watched Volvo videos on Youtube last year. But convincing buyers that Volvo is anything but the car you want to buy before you drive new babies home from the hospitals is going to tak a lot of new product and image making.
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Old Mar 23, 2011 | 07:41 PM
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Volvo has fallen off the radar and I think they need an image change. When I see them they always seem nicely designed and have that nicer euro look to them but I swear to God I couldn't even tell where there was a Volvo dealership in town and I don't know one person who has ever owned a Volvo.
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Old Mar 23, 2011 | 09:09 PM
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Consider that the unthinkable, for Volvo, occurred recently with hardly a ripple of attention in the U.S. media -- the company said it would no longer import station-wagons in the U.S.
I think that will be a mistake. Americans do buy Volvo and Subaru wagons where they sometimes shun them with other makes.

The answers: Not only have baby boomers, and Generation X behind them, not exactly had a love affair with station wagons,
This is partially incorrect. Though Volvo, in general, doesn't rank up with BMW, Mercedes, or Audi with car-buyers of these two age-groups, they do buy at least some Volvo wagons.

Last edited by mmarshall; Mar 23, 2011 at 09:34 PM.
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Old Mar 23, 2011 | 09:20 PM
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I tend to agree that Volvo needs to be careful about safety issue.

All the tier 1 premium car makers design in top-rated safety. The reality is that Volvo no longer has a safety edge over it's competition.
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Old Mar 23, 2011 | 09:40 PM
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Originally Posted by IS-SV
All The reality is that Volvo no longer has a safety edge over it's competition.
It is true that competing brands, to a large extent, have caught up, but Volvo and Mercedes still seem to take the lead in pioneering new safety features. And, to be honest, some upmarket vehicles today have become so safety-oriented that they are basically electronic Nanny-Mobiles.
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Old Mar 23, 2011 | 10:12 PM
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Originally Posted by mmarshall
It is true that competing brands, to a large extent, have caught up, but Volvo and Mercedes still seem to take the lead in pioneering new safety features. And, to be honest, some upmarket vehicles today have become so safety-oriented that they are basically electronic Nanny-Mobiles.
The perception of Volvo taking the lead is mostly just that today, perception. The reality is that all the tier 1 premium car makers today meet or exceed safety of Volvos.
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Old Mar 24, 2011 | 06:52 AM
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Originally Posted by IS-SV
The perception of Volvo taking the lead is mostly just that today, perception. The reality is that all the tier 1 premium car makers today meet or exceed safety of Volvos.

Both Volvo and Mercedes do a good job of marketing their safety features and innovations. Volvo was the first to do it in a big way.

Agreed that nearly all of the premium brands offer comparable levels of safety features.
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Old Mar 24, 2011 | 06:55 AM
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They simply need to design and build cars that COMPETE.

The image/brand awareness/blah blah will follow.

The current line up is just slaughtered by the competition.

And the C30? Come on, guys. I cross shopped one of those when looking at a MINI Cooper and there was no contest. MINI all the way and never regretted it.

The S40 came out on 2004. (!) It's still sold as a 2011. How are you supposed to compete when your bread and butter model is 8 years old?

Looks like Ford really did a number on this brand that should be much more than it currently is.

I hope the promises of the new management come to fruition. Volvo is in a position to really turn itself around.

(And please redo the ***-end of the C30!)
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Old Mar 24, 2011 | 07:03 AM
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Over at the volvo forums enthusiasts are pissed the wagon is gone. I think the s60 wagon is very nice.
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Old Mar 24, 2011 | 10:51 AM
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Originally Posted by mmarshall
I think that will be a mistake. Americans do buy Volvo and Subaru wagons where they sometimes shun them with other makes.
Ironically, I was just speaking to my mentor about cars. She wants another Sienna and threw the wagon option out there. A Subaru wagon, which start at $23k mind you, is too expensive. Surely, a Volvo is too expensive as well for borderline luxury IMO. Nevertheless, she said that she wouldn't write off a wagon as I commented how her Sienna took $65 worth of gas. I actually see quite a few BMW and Audi wagons around SE PA. At 24, I myself would prefer a wagon to a van or an SUV.


I'd also like to note that the Volvo isn't so much driven by safety anymore. Subaru has been earning consistently safer ratings for years. So what is driving Volvo?
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