CPO as delivered from distant Lexus Dealer
#1
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Thread Starter
CPO as delivered from distant Lexus Dealer
Our low mileage 2007 CPO SC430 was delivered tonight here in Florida from Chicago. I am pleased with the overall condition of the exterior and interior. i am very disappointed with dealer lack of attention to detail on CPO checklist and many missing items.
Here it is Friday night and dealer is closed so I have to wait until the morning to make the call which I'm not looking forward to. I have a car that I can't put in the road.
The following items were missing;
30 day temp tag which I paid for so I can drive it while waiting for title
All Manuals
My copy of the completed CPO checklist
First aid kit
Ash tray insert
Cigarette lighter
Spare tire kit (came with like new non-run flat Continental DWS tires)
Missing tire valve caps
I called Lexus Customer service to confirm it was listed and covered as a CPO vehicle. The CPO warranty was entered but they had typo on our address and phone numbers which I had the CS rep change.
Am I being picky?
JR
Here it is Friday night and dealer is closed so I have to wait until the morning to make the call which I'm not looking forward to. I have a car that I can't put in the road.
The following items were missing;
30 day temp tag which I paid for so I can drive it while waiting for title
All Manuals
My copy of the completed CPO checklist
First aid kit
Ash tray insert
Cigarette lighter
Spare tire kit (came with like new non-run flat Continental DWS tires)
Missing tire valve caps
I called Lexus Customer service to confirm it was listed and covered as a CPO vehicle. The CPO warranty was entered but they had typo on our address and phone numbers which I had the CS rep change.
Am I being picky?
JR
#3
Chck your navigation disk verson . Do you have all keys and the flat wallet key? Seems like some really sloppy work. If it were me I would make sure I have the CPO list checked after you get it from the dealer. You neve know
#4
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Thread Starter
It was going to come with only 1 master remote and one valet key. I had them add one additional master key with remote and 2 non-remote master keys and program them. So while the car didn't come with the flat key it did come with a total of 5 keys.
The dealer just scanned and sent me a 30 day tag via email so at least I can drive it. They also found most of the missing stuff that they are boxing and sending to me.
The only issue is the tires now. . I do a 2x a month road trip across Florida Everglades at night. That's 90 miles with no exits with service. I am not comfortable doing this without either run flats or spare tire kit. I'm waiting for the sales manager to call me back to see what they will offer.
This was just a sloppy deal on the dealer's part.
JR
#5
Were you told that it had a spare. Had you been there to look at the car as well as the CPO report. You would of known that it was missing the spare tire. Does the car have the proper trunk panels to accomodate the spare . If it does then it had to have come with regular tires. On the other hand oif there is no provision for a spare in the trunk then it came with runflats. If it were me I would insist on the spare tire or else its a deal breaker.
#6
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Thread Starter
I gave sales 2 options. Either pay for run fiats or send me a spare tire kit.
The sales manager just called me and they are ordering the spare tire kit and sending it to me.
It's a real nice 07 CPO SC 430 with 14,900 miles on it.
JR
The sales manager just called me and they are ordering the spare tire kit and sending it to me.
It's a real nice 07 CPO SC 430 with 14,900 miles on it.
JR
#7
The spare tire kit comes with a new small tire , trunk panel back plate and a floor board and tire cover and mounting plate and threaded rod. Make sure they dont just send you a tire. Unless your trunk allready has the
proper configeration to store the tire .
proper configeration to store the tire .
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#8
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Thread Starter
I recently put Michelin Pilot Super Sports on my Red SC. This new to us Silver SC has Conti DWS's. Each car rides MUCH better without the run flats with no jarring. The Michelin Super Sports are more quiet than the DWS's.
JR
#9
Post some pics when you can.
#10
Moderator
Thread Starter
Here are a few low resolution shots from the dealer site listing. They accurately depict the condition of the car.
What counts is my wife likes it.
The first 3 pics are of the Silver/Saddle 2007 with 14900 miles
The next are of the Red/Ecru 2008 with 47000 miles. It looks like new also. This pic is before Black mats were installed.
JR
What counts is my wife likes it.
The first 3 pics are of the Silver/Saddle 2007 with 14900 miles
The next are of the Red/Ecru 2008 with 47000 miles. It looks like new also. This pic is before Black mats were installed.
JR
#12
Moderator
Thread Starter
To close this tread out
The dealer was McGrath Lexus of Chicago.
It took a few weeks but they sent all missing pieces and also sent a complete new spare tire kit. I.e. mounting, covers, rim/tire etc.
JR
The dealer was McGrath Lexus of Chicago.
It took a few weeks but they sent all missing pieces and also sent a complete new spare tire kit. I.e. mounting, covers, rim/tire etc.
JR
#14
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