VIP Auto Salon communication problem (not a current CL vendor)
Recently bought some TOM's CF stuff for my ISF from Clark at VIP autosalon, and I'd have to agree that I faced the same service. Said they had it in stock but still took bout 3-4 weeks to arrive and that was after calling his cell repeatedly 3-4 times a week. BUT it did eventually come in. I think if he were to respond back and have better communication, the 3-4 week wait time woulda been fine. Good luck and welcome to the F family!
Driver School Candidate
Joined: Apr 2010
Posts: 10
Likes: 0
From: GA
Hello Everybody, same thing happens to me, I ordered a body kit for my 2013 GS 350 on 7/3/2013, a week later have sent them 4 emails asking for status and no reply, called 4 times and no reply or answers, will call my credit card for refund. That is too bad, (they have a nice website though).
Driver School Candidate
Joined: Jun 2013
Posts: 18
Likes: 0
From: ga
Recently bought some TOM's CF stuff for my ISF from Clark at VIP autosalon, and I'd have to agree that I faced the same service. Said they had it in stock but still took bout 3-4 weeks to arrive and that was after calling his cell repeatedly 3-4 times a week. BUT it did eventually come in. I think if he were to respond back and have better communication, the 3-4 week wait time woulda been fine. Good luck and welcome to the F family!
Last edited by thegallard; Jul 16, 2013 at 12:17 PM.
Former Sponsor
Joined: Sep 2011
Posts: 510
Likes: 0
From: CA
Hey everyone, im new to the isf but i have been around them for a while. Reason why is because i am a service adviser for lexus. but anyways i have already started to mod my F and just wanted to ask a question. I bought an exhaust from Vip AutoSalon and i have still yet to receive it and its been 3 weeks. i have also called them email them and they will not respond. Has anyone had an issue with them on this? dont know what else i could do?
Thanks
Thanks
Please check your email for further updates. Thanks again for your order!
VIP Autosalon still open?
So I ordered some LX Mode stuff from VIP Autosalon the other day, got the confirmation that I had placed an order via email, then waited three days and got no confirmation of shipping. When I go on my account it still says "processing." So I shot them an email just making sure it went through, still haven't heard back from that so I called them this morning. Both sales and customer support went to voicemail. So my question is, are they open? Do they still sell stuff? Should I cancel the payment that already processed through? Thought I would see if anyone on here had some inside information on them, at this point I'm ready to pull payment and go to L-tuned which has never let me down before.
yes they are still open; they still get projects from lexus corporate. clark does great work but unfortunately customer service is not their priority or specialty, so like bob said i would take my business else where.
Thats unfortunate to hear... So I guess I'll go through my bank to cancel the order since I can't even get ahold of VIP autosalon... Thanks for the feedback guys, really appreciate it 
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