Go Back  ClubLexus - Lexus Forum Discussion > Site Suggestions & Problems > Site Suggestions & Problems
VIP Auto Salon communication problem (not a current CL vendor) >

VIP Auto Salon communication problem (not a current CL vendor)

Notices
Site Suggestions & Problems Bring up any suggestions, questions or problems concerning ClubLexus. If you need to test a forum feature, post here too. Note - questions about your Lexus do not belong in this forum!

VIP Auto Salon communication problem (not a current CL vendor)

 
Old 04-16-15, 11:02 PM
  #376  
rrubbertoe
Driver School Candidate
 
Join Date: Apr 2015
Location: ca
Posts: 1
Likes: 0
Liked 0 Times in 0 Posts
Default no refund

Anybody having any luck w a refund. This is ridiculous! Joe z exhaust never arrived! Been waiting for at least half a year now!
rrubbertoe is offline  
Old 04-17-15, 03:04 PM
  #377  
Joe Z
Lexus Fanatic
iTrader: (8)
 
Joe Z's Avatar
 
Join Date: Nov 2004
Location: Under an IS F since 2008
Posts: 12,081
Likes: 0
Liked 8 Times in 6 Posts
Exclamation

Originally Posted by rrubbertoe View Post
Anybody having any luck w a refund. This is ridiculous! Joe z exhaust never arrived! Been waiting for at least half a year now!
As of September 30th, 2014 we had no choice but to formally request a "cease & desist" on the sale of ANY of our products.. Which are no longer listed on their online store.

Including all of our Intakes and all of the PTS Exhaust lineup..

Unfortunately, we have no further business ties with them at this time or going forward.

Regretfully,

~ Joe Z

Joe Z is offline  
Old 05-20-15, 06:20 AM
  #378  
ds01lexus
Rookie
 
Join Date: Jan 2013
Location: Texas
Posts: 71
Likes: 0
Liked 0 Times in 0 Posts
Default

I finally got my refund through PayPal yesterday after waiting on a front lip for my IS-F since July of last year. This turned into a refund request last December after I purchased a RC-F. I was following them on Instagram and finally got pissed at the lack of response and posted a comment on a picture they posted. Within 30 minutes it was removed and I got a apologetic email and the desire to work through the refund process. I was patient with them which turned into another wait of almost a month then I posted another comment on their Instagram which was met with another immediate response by email. I threated to get a lawyer in my email response which they automatically said they were ready to issue the refund. They offered to send a check and I told them I was not confident that it would get sent and told them to PayPal the refund to me and they did. I am not sure if it is the case but it seems like there are several people involved in the customer service department and the majority of them blow off the customer requests. My recommendation is to follow them on Instagram, comment on something they post and see what happens.
ds01lexus is offline  
Old 05-21-15, 07:07 AM
  #379  
Defratos
Lexus Test Driver
 
Defratos's Avatar
 
Join Date: Oct 2011
Location: On a sand dune
Posts: 1,355
Liked 16 Times in 13 Posts
Default

^ Thank you I'm getting on the band wagon
Defratos is offline  
Old 09-13-17, 05:10 AM
  #380  
Defratos
Lexus Test Driver
 
Defratos's Avatar
 
Join Date: Oct 2011
Location: On a sand dune
Posts: 1,355
Liked 16 Times in 13 Posts
Default

Bumping this as I'm still waiting for my Refund promised to me from VIP Autosalon from our last communications below:

"Good morning Mr.******

As mentioned in our previous correspondence to you, this issue will absolutely be resolved and will unfortunately take a bit of time as all our accounting is in transition. Your credit of $1858 is currently in cue. Due to the
transition in accounting and our past merchant service gone, we will not be able to refund directly back your card but instead have to wire the amount to a bank account. While we wait for our accounting to be fully transitioned,
can you please provide us with your preferred bank and information. We will need the following:
  • Name on the account
  • Bank name and address
  • Account number
  • Swift code
We will give you notice before the transfer is made.
As a side topic we do ask humbly that you refrain from spamming our social media as we are no longer and have not been selling retail for quite a while now and whatever is posted on social is purely informational and not
geared for sales.
Thank you very much in advance "


Now I have refrained from spamming your social media sites but seeing how I'm being robbed and ignored I believe I'll have to take this further.

I would still tell everyone never to buy from VIP Autosalon until my money is given back to me.
Defratos is offline  
Old 02-04-19, 10:02 AM
  #381  
viprez586
Driver
 
Join Date: Feb 2018
Location: WI
Posts: 168
Liked 30 Times in 18 Posts
Default

Glad I read through this old thread.
what a joke. They show a lot of products at premium pricing, but now I know better to never order from them!!
viprez586 is offline  

Thread Tools
Search this Thread
Quick Reply: VIP Auto Salon communication problem (not a current CL vendor)


Contact Us - About Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

© 2019 MH Sub I, LLC dba Internet Brands

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: