Navigation screen not working, flashes pink screen every 12 seconds

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Oct 25, 2019 | 11:28 AM

#136

kmiller882

Pit Crew

Joined: Jul 2018

Posts: 128

Likes: 54

From: TX

Quote:

Originally Posted by larrytrk

My 2017 RX350’s display just went pink and the head unit is non functional, no climate, audio, etc.
anyone else have this problem ?

Yes, mine has done that before. I took it to the dealer and they flashed it. It hasn't done it since. If you're driving and you need to reboot your system, just press and hold down the left radio **** for a few seconds and the entire system will reboot.

Oct 25, 2019 | 11:51 AM

#137

larrytrk

Pit Crew

Joined: Nov 2005

Posts: 178

Likes: 19

From: MA

Will not reboot with button push, had done that before when the screen went blank.
HU appears totally unresponsive.
nothing seems to energize the HU.

Oct 25, 2019 | 12:16 PM

#138

kmiller882

Pit Crew

Joined: Jul 2018

Posts: 128

Likes: 54

From: TX

Quote:

Originally Posted by larrytrk

Will not reboot with button push, had done that before when the screen went blank.
HU appears totally unresponsive.
nothing seems to energize the HU.

Sounds like a visit to the dealer is in your future. Take pics if it's doing it right now but they should be able to pull a diagnostic and see. Sorry to hear you're having trouble.

Oct 25, 2019 | 06:09 PM

#139

shq

Pit Crew

Joined: Mar 2018

Posts: 114

Likes: 27

From: Alberta

Mine did show pink screen when the vehicle first started, nothing would work, then in about 30 sec everything worked fine. Dealer replaced the head unit under warranty. All good now.

Oct 26, 2019 | 07:49 PM

#140

larrytrk

Pit Crew

Joined: Nov 2005

Posts: 178

Likes: 19

From: MA

Yup, dealer is replacing the head unit, have a loaner for a week or so.

Dec 16, 2019 | 06:45 AM

#141

fredw1

Intermediate

Joined: Dec 2008

Posts: 300

Likes: 19

From: OH

This just happened on my wife's RX last night. First, the system would not change sources from either the steering wheel or the dash. Then the pink (magenta) screen. Then the screen went dark. I pressed the power button a few times, with the pink screen appearing, followed by a blank screen. At some point, the system rebooted, with the screen displaying a messages to the effect 1) it was looking for the maps disk, and then 2) there was a network problem. After a few more (~2-3) minutes, everything went back to normal.

Dec 16, 2019 | 06:51 AM

#142

Cocal

Racer

Joined: Feb 2017

Posts: 1,555

Likes: 345

From: Ontario, Canada

Quote:

Originally Posted by fredw1

Is the vehicle under warranty?
I had the black screen several times, but not the pink and the dealer replaced the whole unit. The pink screen of death is a well know problem in some units.
If still under warranty go to the dealer for a replacement.

Jan 8, 2021 | 11:04 AM

#143

Andrew2020

Driver School Candidate

Joined: Mar 2020

Posts: 15

Likes: 1

From: New York

I noticed the same issue for my RX that happened 2-3x in the past week or so. My warranty ends in March so I'll be sure to visit the dealership for a fix/replacement. Thanks!

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Apr 16, 2021 | 07:03 PM

#144

ryan632a

Driver School Candidate

Joined: Aug 2020

Posts: 1

Likes: 1

From: Georgia

This happened to me 3 times in 2 days over the weekend. The infotainment system screen would turn pink and then reboot. I setup an service appointment at my dealer. They said that there was a TSB for the issue for a firmware update. That fixed the issue. I also had them look at a hesitation issue was having and they updated the ECU, and Transmission computers and that also fixed that issue.

2017 RX 350 F-Sport