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Old Dec 6, 2019 | 09:01 AM
  #4321  
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Sent OV an email for an update on my order. Hoping it ships out soon. I ordered last Wednesday.
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Old Dec 6, 2019 | 09:20 AM
  #4322  
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Originally Posted by tnilc
Sent OV an email for an update on my order. Hoping it ships out soon. I ordered last Wednesday.

they still haven’t shipped it yet??? They close on 12/15. I don’t have high hopes for getting my tune before then.
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Old Dec 6, 2019 | 09:36 AM
  #4323  
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Originally Posted by paulmantis
they still haven’t shipped it yet??? They close on 12/15. I don’t have high hopes for getting my tune before then.
I placed my order late Tuesday so they’d receive it the Wednesday before thanksgiving. I’ve managed e-commerce sites before and as a current retail district manager, I’m willing to cut them some slack for the holidays. I know it’s pretty tough about now.

Their website does say it takes about 5 days to fulfill the order before it’s shipped. So I’m hoping it’s ready soon!
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Old Dec 6, 2019 | 04:55 PM
  #4324  
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OV, please give us an update on our orders (placed before Thanksgiving holidays), thank you.

Last edited by vanillatag; Dec 8, 2019 at 11:15 PM.
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Old Dec 9, 2019 | 03:08 PM
  #4325  
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I have been following this thread for a long time and am a bit disappointed about OV's way of handling customer complaints. It is not necessarily the lack of desire and the want to "help", it is in my opinion a lack of ability to get through a problem fast enough. I get it is a great product, but when it's not working... it's a bad product. With the responses I've seen from OV, it make me wonder if this company is just a 2 person show: 1 is the programmer and the other is the programmer's friend also known as the CEO/president....
Silliness aside, why don't you all just go to JB4 since it's a piggy back option that won't remap the ecu? It still yields about the same HP/TQ numbers, so why not?!
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Old Dec 9, 2019 | 03:24 PM
  #4326  
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Originally Posted by MrOtis
I have been following this thread for a long time and am a bit disappointed about OV's way of handling customer complaints. It is not necessarily the lack of desire and the want to "help", it is in my opinion a lack of ability to get through a problem fast enough. I get it is a great product, but when it's not working... it's a bad product. With the responses I've seen from OV, it make me wonder if this company is just a 2 person show: 1 is the programmer and the other is the programmer's friend also known as the CEO/president....
Silliness aside, why don't you all just go to JB4 since it's a piggy back option that won't remap the ecu? It still yields about the same HP/TQ numbers, so why not?!
How's the BOV sound coming along?
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Old Dec 9, 2019 | 03:49 PM
  #4327  
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Originally Posted by MrOtis
I have been following this thread for a long time and am a bit disappointed about OV's way of handling customer complaints. It is not necessarily the lack of desire and the want to "help", it is in my opinion a lack of ability to get through a problem fast enough. I get it is a great product, but when it's not working... it's a bad product. With the responses I've seen from OV, it make me wonder if this company is just a 2 person show: 1 is the programmer and the other is the programmer's friend also known as the CEO/president....
Silliness aside, why don't you all just go to JB4 since it's a piggy back option that won't remap the ecu? It still yields about the same HP/TQ numbers, so why not?!
Ive always been on the edge with their tune, but the fact they have a very delayed customer service always seals the deal on not purchasing the tune.
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Old Dec 9, 2019 | 05:49 PM
  #4328  
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Originally Posted by MrOtis
I have been following this thread for a long time and am a bit disappointed about OV's way of handling customer complaints. It is not necessarily the lack of desire and the want to "help", it is in my opinion a lack of ability to get through a problem fast enough. I get it is a great product, but when it's not working... it's a bad product. With the responses I've seen from OV, it make me wonder if this company is just a 2 person show: 1 is the programmer and the other is the programmer's friend also known as the CEO/president....
Silliness aside, why don't you all just go to JB4 since it's a piggy back option that won't remap the ecu? It still yields about the same HP/TQ numbers, so why not?!
My main reason for picking the OV tune over the JB4 was that OV tunes out the artificial throttle delay that lexus programmed into our ECU. It's not necessarily about the power but that it actually improves the drivability of the car. I'm sure others have similar reasoning.

You are correct though that their communication and turn around time are lacking significantly. They did say they would be hiring more people when they moved into the new shop but it seems like nothing has happened yet. Hopefully they can turn it around soon.
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Old Dec 9, 2019 | 07:32 PM
  #4329  
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Originally Posted by Miintt
My main reason for picking the OV tune over the JB4 was that OV tunes out the artificial throttle delay that lexus programmed into our ECU. It's not necessarily about the power but that it actually improves the drivability of the car. I'm sure others have similar reasoning.

You are correct though that their communication and turn around time are lacking significantly. They did say they would be hiring more people when they moved into the new shop but it seems like nothing has happened yet. Hopefully they can turn it around soon.
The improved throttle response is the main reason I decided to go with OV. I just saw they'll be closed from December 15th to January 5th......hmm. I think I'll only receive my order in 2020. Hopefully they can find a way to speed up the process so for us we ordered for the Black Friday deal won't wait too long, fingers crossed.
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Old Dec 10, 2019 | 07:36 AM
  #4330  
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Originally Posted by vanillatag
The improved throttle response is the main reason I decided to go with OV. I just saw they'll be closed from December 15th to January 5th......hmm. I think I'll only receive my order in 2020. Hopefully they can find a way to speed up the process so for us we ordered for the Black Friday deal won't wait too long, fingers crossed.
I sent them an email a couple days ago and got these responses last night


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Old Dec 10, 2019 | 08:55 AM
  #4331  
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Further update: I asked if they'd still be sending out registry and tune files while the office was closed and Matt said that they would be!
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Old Dec 10, 2019 | 01:17 PM
  #4332  
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Mine shipped!
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Old Dec 10, 2019 | 10:12 PM
  #4333  
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I got an email reply from Rafael too.
Glad to know they'll continue to send out registry and tune files during the holidays. I am looking forward to get the tune on my car soon.
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Old Dec 12, 2019 | 04:18 AM
  #4334  
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Gotten the updated tune file 1.02 . Just flash it in. Will try out tomorrow. Hope my Manuel auto upshift resolve, rpm pulls longer like in 1.01 file and hope will give me more punch 😬👍. Thanks Mathew(Ovtuned) for the update.
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Old Dec 16, 2019 | 08:31 PM
  #4335  
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Got my OV Tune!
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