Melting Interior Alternatives
#31
Driver School Candidate
Thank you for contacting Lexus.
Below is a summary of your most recent email message received and our response.
We appreciate the continued opportunity to be of service to you.Subject
Warranty Enhancement : ZLZResponse By Email (Cameron) (11/15/2018 01:55 PM)
Dear Mr. Baroni:
Thank you for contacting Lexus.
As a consumer myself, I can certainly understand you wanting to obtain more clarity around this Customer Support Program (CSP) that was recently announced for the dashboard in your 2008 LS 460.
We have checked your Vehicle Identification Number (VIN): JTHBL46F985068877 and have confirmed your vehicle is involved in the following Warranty Enhancement: ZLZ.
Please contact your local Lexus dealer to schedule an appointment to have the condition of this program inspected and confirmed.
Your email has been documented at our National Headquarters. If we can be of further assistance, please feel free to contact us.
Sincerely,
Below is a summary of your most recent email message received and our response.
We appreciate the continued opportunity to be of service to you.Subject
Warranty Enhancement : ZLZResponse By Email (Cameron) (11/15/2018 01:55 PM)
Dear Mr. Baroni:
Thank you for contacting Lexus.
As a consumer myself, I can certainly understand you wanting to obtain more clarity around this Customer Support Program (CSP) that was recently announced for the dashboard in your 2008 LS 460.
We have checked your Vehicle Identification Number (VIN): JTHBL46F985068877 and have confirmed your vehicle is involved in the following Warranty Enhancement: ZLZ.
Please contact your local Lexus dealer to schedule an appointment to have the condition of this program inspected and confirmed.
Your email has been documented at our National Headquarters. If we can be of further assistance, please feel free to contact us.
Sincerely,
#34
Anyone knows if the 2008 is covered. I was flatly denied by Lexus Cooperate about 2 years ago when I complained about melting interior door handles.
They told me ONLy the 2007 was eligible.
They told me ONLy the 2007 was eligible.
#36
Pole Position
I can tell you this. Mine is an 08 and 2 years ago I was flatly denied. Today, I was approved and am getting all new door panels, dash, glove box and trim. Call your dealership, speak to service and they should tell you to bring it in for an inspection.
#38
Pole Position
Forget the letter. Call your Lexus dealership service dept. I didn't have one. I just called and told them I heard about it here. They all know about this forum.
#40
Driver School Candidate
Can you share the details of that letter? I have a 2004 RX and missed their so called dealine by 2 months despite never getting a letter and them acknowledging I was eligible. Plan to go the class action route or some other form of individual legal action to hammer them but if they have changed their minds, would like to know. Thanks in advance.
#43
Can you share the details of that letter? I have a 2004 RX and missed their so called dealine by 2 months despite never getting a letter and them acknowledging I was eligible. Plan to go the class action route or some other form of individual legal action to hammer them but if they have changed their minds, would like to know. Thanks in advance.
Everyone else should make sure to have this done within the time frame of the warranty enhancement program. Even if you're a day beyond it, Lexus WILL NOT honor the warranty enhancement - no ifs, and or buts.