sha4000

iTrader: (1)

What's the build date of your car?

johnnyg66

I sent a general email last night and this is what i got back today.

texas008

jrmckinley

Can you let us know where you sent your email to? I have a late 2010 and my car absolutely has the issue (which is surprising given I almost own a 2011 production car). I covered the door panels in vinyl but I have to apply dressing to my glove box every few weeks or it looks really bad. I'd like to see about getting the glove box replaced if Lexus would cover it. Thanks,

johnnyg66

I just clicked on the email link from the Lexus Owners Site. Did you set up a account?

Bigjule111

I called my local Lexus dealer and the SA at first told me the campaign has expired .. I told him that's impossible as I just recieved the notice yeartsday.. so he told me to hold on..when he got back on the phone he told me that they extended the program for me to just bring the vehicle in so they can inspect and order the necessary parts .. so I'll b going there sat morning... No appointments needed he said

Bigjule111

That's great ..good luck

RandyV

Come on dude - link?

johnnyg66

This is the link from Lexus.com. I thought most members here knew this. But you register your VIN and from that site i just went contact us and chose email.

​​​​​​http://drivers.lexus.com/lexusdrivers/home

Bigjule111

Wow what a joke ...complete waste of time at Lexus of Cherry Hill ..the sa telling me that the issues I have on my door panels are from oils and some dirt and that there's no stickiness whatsoever...I told her ofcourse there isn't rite at the moment it's cold and not humid .. she told me to bring the car back in the summer ! What a joke .. I'll bring it back in the summer but not to this Lexus dealer ..

Bigjule111

Or am I missing something??? Is the melting Lexus is experiencing different than what I'm experiencing? .. my door handles are cracking weathered looking and sticky in the summer

Silverpaws

No, you appear to have the same issue as everyone else. I reside in south Georgia and my car is only driveable about 3 or 4 months each year unless you can tolerate sticky door panels, glove box door, dash and console. I have managed to avoid any damage/wear to these parts by limiting my driving during the hottest and most humid periods of the year. My car is an 08 and extremely sound mechanically with less than 51000 miles but I am reluctant to attempt to sell it because I would fully disclose the stickiness issue which would discourage any potential buyer.

Bigjule111

​​​​​​Ok thanks and good luck with ure situation.. I'm going to just deal with this in the summer time and see what they say, then ..I'll probably call Lexus headquarters and see what they say

LS460BRETT

Just called my service advisor and he said to bring it down to take pictures of the dash door panels ect ... He told me that they are replacing pretty much all
of the LS460 Dash and panels glove box console box ect..

jrmckinley

Just got my email response - my late 2010 is "potentially eligible" for the ZLZ Warranty Enhancement (different verbiage than some of the other posters here with 07-09). We'll see what comes of it...