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Jul 26, 2024 | 02:15 PM

#16

Dukeaudio

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Joined: Apr 2013

Posts: 579

Likes: 147

From: HI

This thread has become more interesting.

Jul 26, 2024 | 02:22 PM

#17

Veight

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Joined: Aug 2019

Posts: 208

Likes: 100

From: Illinois

What was the outcome? Did it need a reset from Lexus.?

Quote:

Originally Posted by dknyov

Thank you. I give them a call.
Very intetesting, I gave them a call. They told me it cleared the Alarm Key Fob battery when they open my account, but they dont know why it is not clear on my app. They said they will email me to let me know when they figure it out.

Jul 26, 2024 | 07:32 PM

#18

dknyov

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Joined: Jul 2016

Posts: 269

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From: CA

Quote:

Originally Posted by Veight

What was the outcome? Did it need a reset from Lexus.?

I am still waiting for their email.

Jul 29, 2024 | 08:35 PM

#19

dknyov

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Joined: Jul 2016

Posts: 269

Likes: 48

From: CA

I removed the vehicle from the app and add it back in, but the app still so the Key Fob low battery. I checked the RX forum, some guy had the same problem with me. So I think it have to do with the app itself.

I got this email from Lexus today, they are still working on it.

"We apologize for the concern you are experiencing with your vehicle’s connected services. Please be advised that we have received your case and it is actively being worked on by our technical support teams. A Lexus representative will reach out once your request is resolved or if any additional information is needed. Thank you for your patience as we continue to work on this matter.

Thank you for contacting the Lexus Brand Engagement Center!

Last edited by dknyov; Jul 29, 2024 at 08:43 PM.