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My mom took her vehicle to Pep Boys after we found out her battery died (used a power bank to start her up and got her to the pepboys). Everything was working just fine. She got a new battery and calls me up and says the screen wasn't working and her phone wasn't connecting. Well long story short, got me to this thread and either I'm not following those steps right, or they screwed up something worse.
When you press the start button once, does the door have to be closed? After you press the start button, how long do you wait until you press the Volume button? During the lexus symbol, right after the lexus symbol, or after the side menu pops up? Here are a couple photos of her issue. Any help would be greatly appreciated.
I have the exact same issue. And the same questions as you. I am going to try with the door closed and press the volume button right after the power button. I have the battery disconnected now with the positive leads grounded now. I will let you know if the process described in this thread solved my problem.
Update. After trying unsuccessfully several times with the steps in the this thread, i decided to bring the car to the dealer. Needed the 100k service anyway. Dealer is saying to replace the radio unit for $2500.00
Last edited by SDGS350; May 11, 2020 at 08:55 AM.
Reason: Update
The battery in my 2014 Lexus IS 250 suddenly died and I had to replace it.....after the battery was replaced I started my car to find that my navigation screen was black with no response. I have searched and can't seem to find anything in regards to it!
This happened to me - (2014 15,000 miles on the clock) . I think I am going to take this further and will issue proceedings in Court. I would like to know if any of you would like to join me in a group action to reclaim the money you have had to spend on fixing what I believe is a manufacture defect. If you do, please respond to this post. If you do not I would be grateful if you could confirm whether you are willing for me to take a witness statement from you, to support mine and possible others claims.
I had the battery changed after it had died, turned the car back on and the screen was blank. I had the fuses checked and they are fine. I took the car to Lexus, Edgware Road, London. I informed them that all the fuses had been checked and were fine, they stated that there was no reset and I would need to book my car in for diagnostics at a cost of £196.00. I was initially told that this would cover up to 2 hours work on the car. I received a call later that day to say they had checked the fuses (about 20 minutes work) and they needed to carry out further diagnostics, which would cost me in excess of £500.00. They stated that they needed to check if a wire had disconnected, which would involve the removal of more panels. I was told if it is not a wire and the Sat Nav has broken, it will cost me in the region of an additional £2,000.00 to replace. (£2,696 together) I refused this stating that I only had the battery changed. I informed them that having looked at this and other threads it is clear that it is a recurring problem with 3rd Gen (an inherent fault/defect) and in fact other Lexus models. Lexus stated that they have known of this being a problem with earlier models, but not the IS250 3rd Gen. I requested my complaint was escalated. The response from Lexus GB was that I would have to pay for the further diagnostics (£500 +) and if the Sat Nav needs replacing they MAY, be able to offer me some kind of discount. I have not accepted this, I sent a letter to the legal department and they have come back saying it is not their fault, there is no evidence of manufacture defect . . .go away. I am not happy about this and think action should be taken against them. I understand that cars have faults and that we as owners have to pay for the faults if not under warranty, however those faults should not be manufacture faults.
Hey guys , i'm pretty sure i need to replace my PCB board as well since i have the black screen on my 07 IS 250 .
I was wandering since my car has the left side steering wheel , would it matter if i get a second hand nav unit from a right sided car and switch the PCB boards ? I am worried since visually the buttons on the NAVIs are opposite for both models.
Sorry I know this response is late BUT here is the fix for this. I too had this happen twice. The first time my car sat for a couple of weeks and again yesterday after I had a new battery put in. Everyone at the dealership could not fix it. Even Lexus said they had never heard of this happening (though you see it on several threads). The first time this happened another dealership ended up unplugging my radio and plugging it back in. They thought it was a loose connection. Yesterday they didn't have time to do the same fix so I went home with a black navigation screen (though my radio, climate and etc. worked). I was told I probably needed a new radio to be installed which didn't make sense to me. I actually think it's a software bug or safety thing that is keeping the screen from turning on. I was told I'd have to go to the dealership to get them to reboot the radio but I found an easier way that I hope can help someone in the future if this happens to them.
Here is how to reboot the navigation/display screen:
1. Remove the battery terminals for positive and negative
2. Leave the battery unplugged for 30 minutes to an hour (may actually require less time but this is how long we waited)
3. Press the Start button once to turn on the accessory/battery mode (DO NOT HAVE YOUR FOOT ON THE BRAKE AND START THE CAR). *If you start the car the screen will still remain black and you will have to start over
4. Press the PWR/VOL button to turn on the Radio
5. The display screen will light up and show a progress bar showing it is loading the information from the SIM card. Once this completes the system will reboot and the display will light up as normal.
Hope this helps!
saved my day after replacing dead battery on IS200T 16’ !! Thanks for sharing!
Also just had this issue after my 2014 IS350 sat in the garage for a few months. Black screen and dead radio. The reverse camera was still working. Tried the reset method listed above multiple times which did not help. Based on digging around, the reset method might be effective for newer 2015+ models. Took the car to the dealership and it came back as "head unit faulty P10433" with a repair cost of 2,000$. Thankfully I have an extended warranty so it will be covered.
Unfortunately, they have no idea what caused the issue. Based on readings and my experience (car sitting for a few months), it's definitely a battery drain/power issue so unplug your battery if you don't intend to drive for a while. Hopefully Lexus acknowledges this defect at some point because it is a costly fix that seems to be a manufacture problem. I did read in another forum that a member contacted Lexus corporate who agreed to pay for the repair. Worth a shot if you don't have a warranty.
For the person who said they replaced the airbags and the controls on the steering wheel did not work after that.
Since you had the airbag replaced on the steering wheel, it may be the spiral controller (Clock Spring) was not turned the correct number of turns when it was reinstalled.
Chris Fix explains how to replace the ClockSpring and how to count the number of turns (like 2 1/2 or something like that).
Once more wanted to thank SWTJEN101 for his write up on how to reset the infotainment system and to the entire Club Lexus community in general for everyone's help and knowledge sharing.
The battery in my 2015 GX460 died and when I jumped my car with a power pack yesterday, everything worked but the infotainment screen was pitch black. I could turn on the radio and all the climate control buttons worked but I had a completely black screen. After searching on Club Lexus, I found links in several threads to SWTJEN101's post. I followed the clear step by step instructions and I was able to reset my infotainment screen and everything came back to life and is working as it should be.
I love cars, but I am not that handy/tech enabled. I was worried I was going to have to go to the dealer and pay a lot to have the issue diagnosed (if they could even pin point the issue). This community just saved me a lot of time, money, anxiety and frustration. I wanted to write my appreciation, because forums like this really do help so many people. So, thanks to everyone on this thread and to all who contribute!
Last edited by JDMBA2009; Jan 9, 2022 at 08:04 AM.
had the same problem with the screen going black and reverse camera working. However, the trick didn't work for me unfortunately. Checked all the fuses and they look OK. May leave unplugged for several days to see if it fixes on its own.
This was an issue with the 2IS as well. My friend has the IS350 w/ ML sound system and his screen is black. but get this.. he has NO AC. no hvac control. so he has to drive with the windows down until its fixed.
Do you happen to know the fix? My 2014 did this. Screen works, but no ac.
I also have the blank screen syndrome - on a 2016 RX450h hybrid. ...a little different. The USB & 12 Volt outlets work. AC works. No Radio. Lexus logo comes up on start, Backup camera displays, nothing else on the screen. Prior to this, the car sat for 2 months with a Battery Tender attached. This is a standard procedure for me. Never a problem before.
I tried the above procedure twice. (disconnect battery, leave for 1 hour, accessory mode, press Volume ****). Nothing happens. Started checking fuses. My owners manual shows a fuse panel under driver’s side dash. It’s not there! There are several fuses behind the battery – they’re all good.
However, there is no voltage across the input lugs in the fuse panel under the hood – even with the car running. I also tried measuring from each lug to the car frame to be sure the 2nd one wasn’t also 12V.
Does anyone know how that front fuse panel is fed? There’s got to be a fuse somewhere for this.
I also have the blank screen syndrome - on a 2016 RX450h hybrid. ...a little different. The USB & 12 Volt outlets work. AC works. No Radio. Lexus logo comes up on start, Backup camera displays, nothing else on the screen. Prior to this, the car sat for 2 months with a Battery Tender attached. This is a standard procedure for me. Never a problem before.
I tried the above procedure twice. (disconnect battery, leave for 1 hour, accessory mode, press Volume ****). Nothing happens. Started checking fuses. My owners manual shows a fuse panel under driver’s side dash. It’s not there! There are several fuses behind the battery – they’re all good.
However, there is no voltage across the input lugs in the fuse panel under the hood – even with the car running. I also tried measuring from each lug to the car frame to be sure the 2nd one wasn’t also 12V.
Does anyone know how that front fuse panel is fed? There’s got to be a fuse somewhere for this.
It’s ALIVE – I’ve witnessed a miracle!
Fortunately, the AC still worked - 96° here today. Took the Mrs. to Costco, about 10 miles away, then bought gas there. On the way home, suddenly the blank screen flashed purple then the SD card loading screen appeared and sequenced while I drove home. After a few minutes, all was well with the world again. All the radio settings were retained. No trip to Lexus, no $2,000 bill.
After I got home, I had to check those two big power lugs in the fuse box. They still read 0 volts even with the car running – they must be related to the hybrid system somehow.
Toyota and Lexus Join Mille Miglia For The First Time
Slideshow: A five-car lineup spanning more than five decades of Toyota performance and engineering will tackle one of Italy's most celebrated automotive routes.
