I ordered an RX450h at the end of April and the dealer said to expect it in August. So far, I haven't received any information from the dealer. I emailed him about 2 weeks ago asking for an update and he said that he hadn't heard anything from Japan.

I signed a purchase order agreement and gave him my credit card number for the deposit but they haven't hit my credit card yet.

I thought Lexus had a pretty good order tracking system. For those who ordered their RX, how frequent and how much information was provided by the dealer while your were waiting.

 

I ordered mine July 18 - comfort, premium, nav packages. When I called on July 27, I was told by my sales guy that it's on the boat and expected in port on August 7. He should get it a few days later - same state as the port. He gave me the VIN too. All it takes is a few keystrokes.

Did you order it with packages not typically found in your area? That might be the holdup. You can ssk them if they can do a dealer swap. Otherwise you might want to find another dealer, sorry to say.

Sorry to hear you're having problems

 

Yes, I ordered it without NAV which is hard to find around here

 

Bummer Still, four months is too long for a non-nav RX. I would check the Edmunds website to see what's available in your area. Then I'd get on your dealer's butt until they give you an answer. Good luck

 

Anita: are you in NJ and the port is NJ?

 

Yes to both. My RX will be arriving in Port Newark on Friday. The car only needs to go about 20 miles to get to the dealer in Bridgewater.

 

wow--you ordered it on 7/18 so it only took 2 weeks or so--

i would bet that it was already built when you placed your order and your dealer was able to snare this specific one.

have fun with it!

 

Thanks Hal56. My dealer gets about 5 hybrids every two weeks so it was a combination of timing and luck. So I am pretty fortunate - never waited more than a month for my RXs.