Software update failure
Thread Starter
Driver School Candidate
Joined: Feb 2012
Posts: 15
Likes: 0
From: IL
Software update failure
I attempted to update the software with the car in the garage. I saw a progress report but in the end I got a message that the update failed. Suspecting that this happened because of poor coverage in the garage, I tried again outside, in a large parking lot. To my surprise I got a message saying “The new software cannot be read. Please check that the disk or USB flash drive contains the correct software “. Obviously, the previous update attempt resulted in a corrupted download, but how do I get out of this and get a correct download?
Instructor
Joined: Apr 2004
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From: California
I attempted to update the software with the car in the garage. I saw a progress report but in the end I got a message that the update failed. Suspecting that this happened because of poor coverage in the garage, I tried again outside, in a large parking lot. To my surprise I got a message saying “The new software cannot be read. Please check that the disk or USB flash drive contains the correct software “. Obviously, the previous update attempt resulted in a corrupted download, but how do I get out of this and get a correct download?
Thread Starter
Driver School Candidate
Joined: Feb 2012
Posts: 15
Likes: 0
From: IL
Menu > Setup > General > Software update
I got my car on 3/22, one day after it was delivered to the dealership; nonetheless a software update was already available.
Lead Lap
Joined: Feb 2012
Posts: 615
Likes: 6
From: TX
If so, that design has room for improvement.
Why display an "update failed" message ("The new software cannot be read. Please check that the disk or USB flash drive contains the correct software") rather than "no update available" or something similar?
Why display an "update failed" message ("The new software cannot be read. Please check that the disk or USB flash drive contains the correct software") rather than "no update available" or something similar?
Thread Starter
Driver School Candidate
Joined: Feb 2012
Posts: 15
Likes: 0
From: IL
It said that there was an update; I clicked on going ahead with the update and then there was a progress bar moving from 10% to 20% etc. The problem is that, in the end, it said that the update failed. And, as I mentioned, any attempt to update gives an error message.
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Thread Starter
Driver School Candidate
Joined: Feb 2012
Posts: 15
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From: IL
However, if this is the case then Lexus should just indicate the availability of a software update, without inviting the owner to proceed with the update.
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