I agree. If there are two cars waiting at the same time, the one that was bought at the dealership will get in first. I think that is how it should be. If I pay a little more to stay local, then I want service. I worked at a dealership for 25 years and thats how it worked with us.

 

do you guys have a computer database where you flag all the lowball buyers and give them worse customer service?

When you type up the vin number of the vehicle, does the computer flash "LOWBALL ALERT! LOWBALL ALERT! BASTARD NEEDS TO BE MOVED TO THE END OF THE LINE!"

maybe my local dealership is an exception and isn't an *** about customer service. Sure, there are a few EXTRA features you get for buying at the local dealership, but butting in line isn't one of them. You still have to make an appointment and wait.

 

At the dealership where we bought our car, they give priority on service appointments to customers of the dealership. Same with loaner cars, customers first. Makes sense to me.

 

my local dealership is large. Everyone gets a Lexus loaner car by appointment.
They never ask where you bought the car. They give you an appt date, THEN ask your name.
No cheap rental car substitutes here....

 

My local dealership is large too. Each one operates differently, since they have different owners etc. The loaner car thing applies if they're getting booked up for the day.

 

Well, you should also know that most dealerships make money on service than new car sales. So, if this is the policy that they follow, they will end up biting themselves in the ***.

 

OK-Let me see if I can explain this for those of you who are not quite understanding. You are not going to get flagged with a "bastard alert" like Dunnojack sarcastically stated. When you dealer runs a history on your car when you bring it in to check for recalls and in-service dates the history shows which dealer you bought it from. Leaving the other dealer's license plate frame on is a dead give away of course. You are going to get treated good and fair just like the people that bought their cars right there at that dealership. If push comes to shove the customer who bought his vehicle there will generally get priority. Yes the service department make a good profit on all service customers and that's why you will be treated very well. Here are a couple hypothetical situations to think about:
(1) Your nav system stops working properly. You take your car to your servicing dealer which is not the dealer you bought from. The tech checks out your car and finds out that you did the nav hack/bypass that you learned about right here on this forum and cut into the vehicles wiring. You have modified the system and even if that didn't actually cause the failure it would be considered so by the manfacturer's warranty department. Read the fine print on your warranty. Factory defects only are covered. Abuse, misuse, lack of maintenence, acts of god, yada,yada, are not covered. If you didn't buy from this dealer it is unlikely that they would even consider a warranty repair for the failure. They have strict warranty guidelines to abide by and stepping out of the guidelines is a risk.
(2) Your car went out of warranty 6 months ago. Your driver's window regulator fails. You take your car to your servicing dealer and they tell you the regulator needs to be replaced and it will cost $500.00. You ask about Lexus doing a "good will" repair since you are only 6 months out of warranty. Your servicing dealer only has X amount of annual or monthly goodwill allotment. Is he going to use his goodwill on a customer that didn't buy from that dealer? Maybe-maybe not.

Those were just a couple examples. There are others. And don't get mad and call dealers that work with these kind of policies/guidelines crooks. They all do. Membership has it's privileges and that's a fact.

 

good examples. now i udnerstand better

I'll be sure to take my car to the original dealership when i Fk up something in my car.

 

I totally agree with StevenC56, but in my own personal experience, I purchased my RX from Texas and when I took it into the local dealership in Nebraska for service, although I didn't buy it there, they still REPLACED THE ENGINE when the car is OUT OF WARRANTY!

Now that is going the extra million mile and I make sure I go back to them for business ever since when I have a chance, and now I am.

 

same equipment. $5300 discount off MSRP

 

Bought a loaded 2007 GS 350 in So. Cal on Memorial Day for $46,671, a thousand over invoice. Sticker was $51,763. Smokey Granite Mica with black interior, 18 inch wheels, Mark Levinson Audio/Nav system, etc.

 

negotiated a gs350 rwd with navi (no sound system) for $48,388 out of the door (tax and documentation fees included)

is that a good deal?

thanks!

 

I got a Black/Cashmere GS350 Navi+ML for $45k ($48.9k OTD) today in southern California on Saturday.

Is this a good price? (If it's not, please lie )

 

That's a great price. It's 2K less than what my deal is. (You southern CA people with multiple dealers have a big advantage)

 

$45k for Nav+ML? Wow, that is fantastic!

evo_to_tsx, what was the MSRP and what was your price before TTL?