Tips From the Service Bay
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From: VA
Tips From the Service Bay
Hey all! Just dropping off one of the newest articles from Lexus Magazine, Tips from the Service Bay. There are some really great little nuggets of info and helpful tips for Lexus Owners, and I think you'll like it. Let me know your thoughts!
http://drivers.lexus.com/lexusdriver...rvice-Bay.html
http://drivers.lexus.com/lexusdriver...rvice-Bay.html
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From: Virginia/D.C. suburbs
Tip 6: Your dealer knows you, but always bring identification.
Picking up a courtesy car? Be sure to bring your driver’s license and insurance card, says Myers. Several dealers told us this is a common oversight. In a way, it’s understandable: Lexus dealers are so amicable that for many customers it can seem like borrowing a car from a friend. But they’re a business, and they have legal and contractual requirements preventing them from giving you a loan car without a license and insurance.
Picking up a courtesy car? Be sure to bring your driver’s license and insurance card, says Myers. Several dealers told us this is a common oversight. In a way, it’s understandable: Lexus dealers are so amicable that for many customers it can seem like borrowing a car from a friend. But they’re a business, and they have legal and contractual requirements preventing them from giving you a loan car without a license and insurance.
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Joined: Jul 2009
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From: CA
^I'm with IS-SV. it's not demanding, just a means of jotting down everything you want to get done. it's on record, so the service they're suppose to do is not something else other than what was instructed for.
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Joined: Jul 2009
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From: NJ
Re Tip 6, my dealer also asks for a major credit card. Last time I was there, a customer needed a loaner. He didn't have a credit card. It wasn't that he forgot it, he told them he didn't have one at all. He said his wife had them. I'm not sure if they had to get a number from her but he got his loaner.
My dealer offers to pick up the car from me (30 miles) but I pass. It's about the only time I get to drive a distance. They also have a lot of NY customers. It's not unusual for them to do it for both service and sales. One thing I'll never forget, my SA told me they had several pick-ups, after 9/11
My dealer offers to pick up the car from me (30 miles) but I pass. It's about the only time I get to drive a distance. They also have a lot of NY customers. It's not unusual for them to do it for both service and sales. One thing I'll never forget, my SA told me they had several pick-ups, after 9/11
Lexus Test Driver
Joined: Mar 2008
Posts: 9,992
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From: California
I like all the tips, but I don't like the idea of the dealer driving my car more. I rather take the time to drive to them and back. I also feel it's only fair for them to leave the gas tank level at the same point as when we dropped it off- just as we have to do with the loaners.
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Lol y'all don't fill up loaners? They always make it clear to me that it should be where I got it when I return it... I mean if its an 1/8th lower I don't think they would go through all the work to charge u for that... but I don't usually go far (usually home and back 5 miles) so I never put gas
Lexus Test Driver
Joined: Feb 2006
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From: Michigan
Not sure of my local Lexus dealer's policy on filling up loaners as I've always had basic maintenance done at the Toyota dealer. I've never had to do any major services. The Toyota dealer has no policy on filing up loaners. When I briefly worked there, the responsibility was on the service department to fill up the loaners as needed on the company account.
Lexus Test Driver
Joined: Mar 2008
Posts: 9,992
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From: California
My dealer always makes it a point to tell me to fill them. However I have a feeling if I returned it w/o, they wouldn't say anything. Usually when I drop off the loaner, the porter gets in it and moves it off to nowhereland. I still rather not cause waves, since this dealer has nice loaners.
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