I feel buyers hold the cards. It’s the salesperson job to sell the vehicle. Buyer doesn’t have to buy but seller must sell. Maybe not to you but to someone.

I like to have an agreement in place prior to me arriving to the dealership. I will and have driven hours away to save a few grand. I will give local dealer a chance to match the better offer I found elsewhere. If they can’t match it ✌️

I’ve found deals from others here on club Lexus and shopped them around to dealers seeing who can match it or beat it. I don’t mind throwing some gas in my truck and going to pick up a U-Haul trailer if it won’t fit inside my enclosed and trailering it back home.

 

the buyer always holds the cards,

 

The point of the broker is just the ease of it.

BTW successful car salespeople do not typically have a salary, they are mostly 100% commission. If they have a salary it’s very small. The issue was your first comment being about what kind of discount he could give you, he just reacted to it poorly which I get. Maybe he had a bad day, maybe he just got done dealing with a difficult customer and then walked right into “how cheap can I get this?” It happens.

 

I saw someone post on BMW forum after the broker fee the deal was marginally better than the deal they originally negotiated themselves.

 

It depends. I can beat brokers but it takes energy, the point of the broker is no energy.

Brokers however also tend to be curt and volume oriented, don’t want to mess around and expect you to be ready to go as soon as you contact them…personally I wasn’t impressed with any brokers I talked to and a few of them were much higher pressure than car salespeople. One called me every day for MONTHS.

 

Broker up here for Toyota has always beat Toyota salespersons. When was researching the 21 4Runner, broker was $3200 off while every dealer was full MSRP. The colour had to be blue and with full-time four-wheel-drive of course and must be Limited , so one dealer was like, the next four 4Runners they were getting were black and grey, so the incentive to help get a blue limited with full-time four-wheel-drive is minimal. And why even discuss a discount? Waited 12 weeks for delivery

 

Yeah it works for those that are not experienced with dealing and/or just not want to deal with the bargaining process. They don't/can't always get you the best deal. The last one I dealt was way better than their advertised offer.
I would do it only if the dealership they work with is local. It's totally not worth the risk over the saving if the car is coming from another dealership/state. There is this one dude on bimmerpost that recently got his car from a different state and it got damaged during transportation. Totally not worth it.

Not quite the same if not totally unrelated. You buy/lease car from one department and get services done with a different department. You can also get services done at a different dealership of your choice too.
Yeah but how they play their cards is what matters.

 

Eh, its insured. Have it transported enclosed.

I mean customer service as is related to the purchase

 

"Dealer Games"

We can all relate, I'm sure!

 

I have never done anything like this.
I just pick out a car at a dealership locally.

If they are way off on their price or the trade in- I just leave.
AND, I only care about the bottom line, how much total $$$.

Yeah they try to sell me a bunch of useless crap and I say no.

Do I get good deals?
Probably NOT. Haha 😁

 

when I ordered my LC I said NO ADD ONS...so I go to pick up car 4 mos. later and sit down w salesman and they added items by "mistake" and I flatly refused and was ready to walk./..in actuallity I got the ceramic coating at no charge and all the other addons somehow disappeared.

 

Why I say the buyer hold the cards. Large majority of the time when someone goes to buy a new vehicle, they don’t necessarily need one so it’s easy to walk. After all how did you get to the dealership.

One time when I was young, my mom when left me at the dealership. Before she left I said how am I going to get home. She said “they will make sure you get home”. She left me there to negotiate as I didn’t have a deal worked out. The car I wanted they had to do a dealer trade and that dealer was 4hrs away so they gave me a loaner until the car I agreed to purchase arrived at the dealership.

 

I try to go in with a straight flush. Let's say 8-Queen of hearts.

Got to keep the game face on too.

 

I'm sure you can have it transported enclosed. But is that realistic/practical for a mainstream car? We're talking about trying to save another 1-2% on a <100k car, right? Insured, of course. Last time I checked after more than 2 weeks that dude was still fighting to get the transport "company" to cover for the repair. Maybe you are OK with it but I certainly don't want to drive a brand new car with a repair on.
I'm not sure how that customer service would be affected if there's actually customer service there. From my experiences they all go through similar identical stuffs, aka trying to sell you more add on. So less customer service is actually better.

 

Its not expensive at all to have a car transported enclosed. Of course it all depends on the bottom line price if its worth it or not.