That's not the point of a car like the LC.

The senior citizen melatonin machine is the ES350.

 

If I had the money I would buy the LC. You're right, the sound is amazing. Unlike other Lexus like the IS 350 with their fake synthesized sound. Seems ricey to me.

 

thats terrible

 

Try to find a reputable sales rep and go from there.

I've visited 4 different Lexus dealerships in the past year and only have confidence in one sales rep. Everyone else seemed not informed and/or desperate.

Please PM if you want his information. He's in WA and SOLID. Might be worth it just to speak with someone competent.

 

Half the salesmen in this country will claim they work for the largest of the best dealer in the United States, just typical dialogue. That wouldn't offend me.

"If we can't get new LC's, no one can" just means they will try to obtain and transport the car you are looking for.

 

Correct. The Lexus bespoke builds are only so bespoke. It's almost like they either didn't want to spend the money to build the custom order program correctly or they literally thought "this is different enough for the flagship coupe" and just let it ride, knowing production numbers were going to be relatively low. The Lexus bespoke build still relies on "package" selections and nothing is really that unique. there are lots of limitations and only a handful of things you can choose, with most options being just A or B choice. It's nothing like a Porsche program. If I want the white interior with sport seats, sorry no can do. Maybe white Alcantara is too expensive 🤷🏾‍♂️

The sport package value is significantly better. I paid more money for my bespoke package and got less features than the sport package. Paying individually for things that are included in the sport package (Alcantara headliner, CF roof, active wing, carbon sills) and you don't even get the rear wheel steer or vgrs. If I remember my math I paid about $3k more than a similarly equipped sport package would have cost, but it was near impossible to find a USB sport package and probably still is.

🤣🤣🤣

 

Something to keep in mind for the OP…

a little surprised at some of the issues…. The door handles

 

It is opposite to your story, but maybe someone will find worthwhile:
About 20 years or so ago, a close friend acquired an Audi RS4, I believe. We went to an Audi dealer after a car meet, and at least 2 sales people asked him where he got it from. Struck me as odd.

 

I stopped by a new BMW dealer today which opened in my town literally a few miles from me. Strange that they had no grand opening or at least i was not invited lol No emails or mail received from them.

Anyway some young man comes to me while I’m looking at 740i and asks if i need help. I say how much off are you doing on custom order. His answer - I don’t know, let me get a manager lol. Right away i know that’s not a good sign.
5 minutes later old man comes by. He starts the conversation by “heard you need some help” No introduction, no happy holidays, no nothing.
So i ask him - I’m looking to know your best discount on ordered 740, “maybe we can do 2-3%” I say ok I’m getting 6% already from my current dealer. His response “sure you will see what happens when you order it” then proceeds to walk away…..

Definitely one of the worst experiences ever at BMW.
The guy could have asked me what I drive now, why im looking at a 7, where i live etc.

Unfortunately good dealers and sales people are very hard to find. Just Surprised that a new dealership would not be going out of their way to build relationships with clients.

 

Let me give you the other side of this though, as a salesperson myself (not a car salesperson, but a salesperson)...when your first question about a product is how much I can discount it...quite frankly you don't interest me. I don't want to work with people who just want the cheapest deal, thats not the value I bring to my clients. Now, obviously I would have introduced myself to you and wished you a happy holiday etc I wouldn't have just come up to you and said "I hear you need help" but what I would have said was "lets sit down and go over what you're looking for and we'll see what we can put together"...an answer you wouldn't have accepted either, and when you refused and just wanted an amount for a discount I would have politely said thats not how I do business and that would have been it. Plenty of people out there who will just offer a low price but thats not me.

None of the dealers that have opened here or have had significant remodels have had grand openings. We have opened new real estate offices here locally, no grand openings. There's just not much value in that kind of event anymore. When someone wants a BMW, they'll find the dealer.

 

^
Completely disagree.

I have gone to many dealerships from Ford to Ferrari, to my local RR/Bentley/Lambo store. For the most part they are all very nice and courteous even when I let them know I’m just looking and not in the market.

There is a way to make small talk and find out about a customer and also win them over. Considering i have 2 existing cars from their brand, live nearby and they didn’t even ask my name is Not the correct approach.

BTW 2-3% on a 740i is an insult. The follow up question should have been are you interested in buying or leasing? What other car are you looking at? Etc. There is a way to steer conversation away from price and find out what other aspects are important to a buyer. Clearly this dealership lacks the right approach and usually that starts with ownership.
This car is not for me but I’m helping my parents get a new car to replace their Sclass. I want them to get SUV but they are adamant with staying in a sedan.

BTW - what new business doesn’t advertise that they are opening - sending an email or mail is not a huge expense.

 

I don't think we disagree, I totally agree they should have done all of that. BUT, reality is when you're just looking for low price I personally am not putting that much effort into closing you. I will always treat you with respect and kindness.

Disagree with me all you want but I'm a pretty successful guy and I don't chase bottom customers

Here's my question though, would you have accepted any answer other than a percentage off? My experience tells me you would not have and in fact most consumers who ask for a % off as the opener are going to be irritated or even angry with any response that isn't a discount, so techniques to try and steer the conversation away from that wouldn't have resulted in a successful exchange. Most consumers today either are focused on the discount or they are interested in service, and you won't please a discount customer with service so why try?

The world is different today, those things just don't serve much purpose. You were there at the dealer weren't you? Why should they have a party and feed you and send you email and letters? You showed up all the same.

The issue is consumers overemphasize their individual value. I have had customers absolutely astonished I wasn't worried about closing their business. Astonished. Plenty of customers out there. I had a guy one time who asked me to come look at his condo to sell it and he asked me what I charged, and I told him. His response was "let me tell you what I pay agents"...I said "Great, you're going to pay that to somebody other than me". He was dumbfounded lol. He called me, not the other way around!

Reality is you are looking for personalized service and someone to value you as a customer, but you won't buy unless they also are offering you the bottom deal where they make the least profit. Those two things are at odds with each other. The dealer was going to make $2,000 selling you a car, just not worth the energy,

 

I think you’re way off lol

My physical mailbox and my email is filled with ads from all type of carmakers. So that advertising still works. My actual dealer sends me the most marketing btw!

Why would i not want to work with a dealer 5 min from my house rather than drive 30min? I would have been more than open to work with them. I also service both of my cars at the dealer.

I don’t know what you’re selling but in any industry when you’re selling identical products that are a commodity, pricing is a very important factor. Convenience also is important. On my X5, I could have gone to out of state dealer and maybe save a few grand but it’s not worth my time for such a low return.

There is ZERO value that most salespeople add to me personally in car transaction. They know less about the actual product and are very uneducated about the financing/leasing parts also. You basically have to spell out everything to them and walk them through the deal.

 

You’re making my point for me. You want the lowest price and you don’t care about service etc. The dealer likely picked that up and they just aren’t interested in your business. I wouldn’t be either. You clearly don’t respect or value them based on what you said so why should they respect or value you?

Nothing wrong with wanting the lowest price but also nothing wrong with running a business that focuses on service and not meeting the lowest price. Not every business is for every client and not every client is for every business.

 

I'm not surprised at all.
Seems these days they want to close sales fast.

The experienced salesman they called to help you determined quickly you were in the "shopping phase" and not in the "buying phase" so he cut you off short.

Also, the "how low can you go" made him not want to play.

You saved both of you time becauase you are looking for a deal and they want max dollar on deals they can close TODAY. Lol

Everything has changed and the buyer doesn't seem to hold any cards anymore. 🫸🫷