TM Engineering...Update
Thread Starter
Intermediate
Joined: Sep 2006
Posts: 274
Likes: 3
From: MI
TM Engineering...Update
A while back, I ordered some front bushing kits from TM Engineering, including a set of UCA & LCA bushing sleeves - which I ended up not even needing because the old ones were re-usable. When I first ordered the stuff (through Todd), I told him I may end up returning those parts.
Well, I sent the sleeves back to them about three weeks ago. I even called and spoke directly to Todd - he took my card number so that he could post the credit - but still no credit to my AmEx account. Called back a second and third time - no answer.
I told you guys I'd keep you posted if something like this ended up happening, and I really didn't expect that it would - but it looks as though it DID. TM is sitting on $43 worth of goods I returned to them un-used!
Hows that for customer service
Well, I sent the sleeves back to them about three weeks ago. I even called and spoke directly to Todd - he took my card number so that he could post the credit - but still no credit to my AmEx account. Called back a second and third time - no answer.
I told you guys I'd keep you posted if something like this ended up happening, and I really didn't expect that it would - but it looks as though it DID. TM is sitting on $43 worth of goods I returned to them un-used!
Hows that for customer service
does anyone know how long it takes to ship somethig through this company? I ordered my rack bushings(which are bad to a point i dont want to drive my car) I ordered them online on monday, i recived a confirm email about my order. I was told in the email to email sales for tracking info so i did. Two days went by and i got no answer. I called at around 2pm and no one picked up the phone over there. Wow, i own a buisness too and i know if i ran my buisness like that i would have no customers very soon. All i want to know is if my bushings have been shipped and when they are going to be here.
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does anyone know how long it takes to ship somethig through this company? I ordered my rack bushings(which are bad to a point i dont want to drive my car) I ordered them online on monday, i recived a confirm email about my order. I was told in the email to email sales for tracking info so i did. Two days went by and i got no answer. I called at around 2pm and no one picked up the phone over there. Wow, i own a buisness too and i know if i ran my buisness like that i would have no customers very soon. All i want to know is if my bushings have been shipped and when they are going to be here.
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I know of another company that runs their performance shop like this.... I'm actually quite good friends with him, so it doesn't matter to me, but I'm sure to customers it is extremely frustrating when the phone doesn't get answered and even then when calls aren't returned... he has good intentions, just bad follow through (usually from being busy, but still)
its cool as long as people get their stuff and its fairly price which it is, i guess thats all it matters.
Thread Starter
Intermediate
Joined: Sep 2006
Posts: 274
Likes: 3
From: MI
Well, I definately can understand how busy Todd must be right now. I'm a business owner myself. But, just as several others have posted, if I ran my business like that, I'd have no repeat customers - and even fewer new ones. Because bad press always spreads quicker than good press. I'm not trying to 'out' the guy or anything. I just think that 3+ weeks is WAY TO LONG to be waiting on a credit for goods that were returned a month ago! (heck, I haven't even gotten a return call)
Now, I don't care HOW freakin busy a shop gets - you can't be doing people that way! Customer service has to be a #1 priority. Heck, if he's THAT busy, then he should be able to afford a receptionist. Or at least a virtual receptionist or answering service - DANG!
Now, I don't care HOW freakin busy a shop gets - you can't be doing people that way! Customer service has to be a #1 priority. Heck, if he's THAT busy, then he should be able to afford a receptionist. Or at least a virtual receptionist or answering service - DANG!
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