Digital Key questions
Thread Starter
Pole Position
Joined: Oct 2002
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From: Pennsylvania
They also said first Lexus. Which might mean they are a BMW/Mercedes/Audi/Porsche driver; they probably won’t ever like Lexus. Lexus is more like the Cadillac/Lincoln of yesteryear. With less aggravation. But not a “driver’s car” like BMW etc.
Last edited by daryll40; Jun 8, 2023 at 08:20 AM.
Advanced
Joined: Feb 2023
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From: VA
Hey Daryll, I can tell from the posts you are a digital key fan. Originally I thought it would be of value since most of us only have 1 key. Even after you finally get it to work (most of the time) it still requires a lot more work than just using the fob. You have to take the phone out of your pocket, open the app, push the appropriate buttons etc. All I have to do is put my hand on the door handle, get in the car and push the start button and I don't need do pull anything out of my pocket. I think the dig key is more of a gimmick and one more way to squeeze extra $ out of us when the Remote Connect subscription expires in 3 years. (Just my 2 cents).
Thread Starter
Pole Position
Joined: Oct 2002
Posts: 3,067
Likes: 457
From: Pennsylvania
Hey Daryll, I can tell from the posts you are a digital key fan. Originally I thought it would be of value since most of us only have 1 key. Even after you finally get it to work (most of the time) it still requires a lot more work than just using the fob. You have to take the phone out of your pocket, open the app, push the appropriate buttons etc. All I have to do is put my hand on the door handle, get in the car and push the start button and I don't need do pull anything out of my pocket. I think the dig key is more of a gimmick and one more way to squeeze extra $ out of us when the Remote Connect subscription expires in 3 years. (Just my 2 cents).
I actually agree on all points. Plus the FOB has a panic button to find my honking car that my app doesn’t have.
I guess I like having one less device in my pocket and I’m always futzing with my phone anyway. But like the self-parking thing, Digital Key is still a gimmick at this point. I agree with you despite the fact that I’m playing along with it.
Driver
Joined: Apr 2022
Posts: 83
Likes: 23
From: BC
Hey Daryll, I can tell from the posts you are a digital key fan. Originally I thought it would be of value since most of us only have 1 key. Even after you finally get it to work (most of the time) it still requires a lot more work than just using the fob. You have to take the phone out of your pocket, open the app, push the appropriate buttons etc. All I have to do is put my hand on the door handle, get in the car and push the start button and I don't need do pull anything out of my pocket. I think the dig key is more of a gimmick and one more way to squeeze extra $ out of us when the Remote Connect subscription expires in 3 years. (Just my 2 cents).
Pole Position
Joined: Jan 2005
Posts: 3,312
Likes: 542
From: Florida
Hey Daryll, I can tell from the posts you are a digital key fan. Originally I thought it would be of value since most of us only have 1 key. Even after you finally get it to work (most of the time) it still requires a lot more work than just using the fob. You have to take the phone out of your pocket, open the app, push the appropriate buttons etc. All I have to do is put my hand on the door handle, get in the car and push the start button and I don't need do pull anything out of my pocket. I think the dig key is more of a gimmick and one more way to squeeze extra $ out of us when the Remote Connect subscription expires in 3 years. (Just my 2 cents).
Driver School Candidate
Joined: Jun 2020
Posts: 16
Likes: 1
From: MD
I live in a condo with an underground garage. My cell phone works fine in the garage as does the Digital Key. SiriusXM does not work in the garage. Despite the info quoted in the manual stating the cell phone coverage is required, I don’t think it directly affects Digital Key operation. I think it’s for downloading and updating the software intermittently, as needed, but not for the day to day operation. I’m guessing that there was a software update today that caused your outage.
I agree that the glitchyness and lack of clarity from Lexus support really has fallen short. As has the way Lexus is handling the delay in getting out the second FOBs. But I wouldn’t throw out the baby with the bath water. Particularly as we are still coming out of a crazy post-pandemic time of supply chain issues everywhere. Lexus is still the highest rated highest value luxury vehicle. And this new RX has been pretty issue free, and amazing, for a totally new product.
I agree that the glitchyness and lack of clarity from Lexus support really has fallen short. As has the way Lexus is handling the delay in getting out the second FOBs. But I wouldn’t throw out the baby with the bath water. Particularly as we are still coming out of a crazy post-pandemic time of supply chain issues everywhere. Lexus is still the highest rated highest value luxury vehicle. And this new RX has been pretty issue free, and amazing, for a totally new product.
Thread Starter
Pole Position
Joined: Oct 2002
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From: Pennsylvania
Yes, this is a known problem that's been discussed here. Again, the lack of attention to this issue, which has been known for quite some time, is not up to Lexus "pursuit of perfection" motto.
Instructor
Joined: Aug 2022
Posts: 1,246
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From: NY
So consider this issue - right now, I can't login to my account on lexus.com. The service just seems to be down. Try it (app, browser).
Does the digital key work if you can't login to your lexus.com account?
Does the digital key work if you can't login to your lexus.com account?
Thread Starter
Pole Position
Joined: Oct 2002
Posts: 3,067
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From: Pennsylvania
Does this mean you can't open the app? It's not clear what you are saying with regard to if the app is up and running and available.
Instructor
Joined: Aug 2022
Posts: 1,246
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From: NY
I didn't try the app, but I can't login via the lexus.com website. I assume the app is also showing the same thing.
What I am saying is, if you can't login to your lexus.com account (web or app), if their service is down (which is appears to be right now), does the digital key still work?
Quick update - the app login works, but the login doesn't work through lexus.com. No error message either.
What I am saying is, if you can't login to your lexus.com account (web or app), if their service is down (which is appears to be right now), does the digital key still work?
Quick update - the app login works, but the login doesn't work through lexus.com. No error message either.
Last edited by lexusnyca; Jun 9, 2023 at 08:11 AM.
Thread Starter
Pole Position
Joined: Oct 2002
Posts: 3,067
Likes: 457
From: Pennsylvania
I didn't try the app, but I can't login via the lexus.com website. I assume the app is also showing the same thing.
What I am saying is, if you can't login to your lexus.com account (web or app), if their service is down (which is appears to be right now), does the digital key still work?
What I am saying is, if you can't login to your lexus.com account (web or app), if their service is down (which is appears to be right now), does the digital key still work?
Instructor
Joined: Aug 2022
Posts: 1,246
Likes: 459
From: NY
Web login is back up. One thing I've learned, the vehicle database on the web is not shared with the app. My VIN (car still not delivered) is on the web (loaded manually by me), but not in the profile on the app. So it looks like the app is an active database for a functional car with the digital key, the web is just a cosmetic database. I could add any Lexus I wanted to on the web interface it seems - like a car sitting on the dealer lot, there is no affirmation that I am adding MY car to the lexus.com profile.
Thread Starter
Pole Position
Joined: Oct 2002
Posts: 3,067
Likes: 457
From: Pennsylvania
Web login is back up. One thing I've learned, the vehicle database on the web is not shared with the app. My VIN (car still not delivered) is on the web (loaded manually by me), but not in the profile on the app. So it looks like the app is an active database for a functional car with the digital key, the web is just a cosmetic database. I could add any Lexus I wanted to on the web interface it seems - like a car sitting on the dealer lot, there is no affirmation that I am adding MY car to the lexus.com profile.
Instructor
Joined: Aug 2022
Posts: 1,246
Likes: 459
From: NY
Not regarding the database.
The only observation coming out of this - if the app login service is down for some reason, does the digital key still work? The info above indicates that it only needs bluetooth to talk to the car - that's fine. But suppose the login service for the app isn't working for some period of time, can you still bring up and use the digital key functions if the app can't log you in? I have a feeling the answer is "no", and that may explain some of the time gaps in functionality people have noted here.
The only observation coming out of this - if the app login service is down for some reason, does the digital key still work? The info above indicates that it only needs bluetooth to talk to the car - that's fine. But suppose the login service for the app isn't working for some period of time, can you still bring up and use the digital key functions if the app can't log you in? I have a feeling the answer is "no", and that may explain some of the time gaps in functionality people have noted here.