Hesitation problem at various speeds (TSB info post #159)
Pole Position
Joined: Nov 2010
Posts: 2,088
Likes: 188
From: Brooklyn
i just went by my dealer for you and talked to the tech that did my car. He said the bulletin doesn’t even go by vin it goes by Ecu software number and only their computer can verify that. You need to go to your dealer and get in front of a person with the tsb number l-sb-0032-19. Tell them your car hesitates and you want the software update from that bulletin. Make them show you the print out of your “health check” it will show if your software is up to date or not. The bulletin covers 2016-2019 Rx 350
Driver School Candidate
Joined: Mar 2019
Posts: 11
Likes: 4
From: Florida
Advanced
Joined: Apr 2017
Posts: 701
Likes: 166
From: NSW
Wow, just wow - going by the experiences here some dealers shouldn't be servicing Lexus vehicles. How can they not find a Service Bulletin, you guys even have a number and they still can't find it yet other dealers have no issues at all. Just shows you really need to know your stuff as a customer because dealers could be telling you anything and you really don't know if they can be trusted to provide correct information or not.
Plus what do they actually do when servicing, do they actually do what they say they do, people who have no idea with cars (my mother-in-law comes to mind) would have no idea - she could drop off the car at 8.00 leave it all day and come back at 5.00, pay 100's of dollars and the car may well have just sat all day in the car park.
Plus what do they actually do when servicing, do they actually do what they say they do, people who have no idea with cars (my mother-in-law comes to mind) would have no idea - she could drop off the car at 8.00 leave it all day and come back at 5.00, pay 100's of dollars and the car may well have just sat all day in the car park.
Pole Position
Joined: Nov 2010
Posts: 2,088
Likes: 188
From: Brooklyn
Racer
Joined: Nov 2017
Posts: 1,941
Likes: 581
From: New York
Just look for the TSB itself.
Pole Position
Joined: Nov 2010
Posts: 2,088
Likes: 188
From: Brooklyn
They couldn’t locate the TSB by itself either that’s what’s driving me nuts
Racer
Joined: Nov 2017
Posts: 1,941
Likes: 581
From: New York
Pit Crew
Joined: Dec 2012
Posts: 221
Likes: 21
From: CA
Yes if you see my pic, it is 5B. After driving the car this morning, the improvements are not dramatic but I think it’s a little better. I expected the car to drive like the 2018 and 19 loaners but it still falls short of their shift patterns. Will give mine more time to assess.
Intermediate
Joined: Jun 2018
Posts: 308
Likes: 60
From: Virginia
Yes if you see my pic, it is 5B. After driving the car this morning, the improvements are not dramatic but I think it’s a little better. I expected the car to drive like the 2018 and 19 loaners but it still falls short of their shift patterns. Will give mine more time to assess.