Adding options to Special Order
Thread Starter
Lead Lap
Joined: Dec 2002
Posts: 759
Likes: 32
From: Nebraska
Adding options to Special Order
Well I ordered my 450h in October and received a build date of 1/28/16. Come to find out today after asking the dealer for the build sheet that they forgot to add a few options...Mark Levinson, Power/Heated rear seats, etc. Called and told him and he replied via email that he added them to the build. Is this going to delay anything? He said no but of course he would say that.
Driver
Joined: Oct 2015
Posts: 136
Likes: 10
From: North Dakota
Well I ordered my 450h in October and received a build date of 1/28/16. Come to find out today after asking the dealer for the build sheet that they forgot to add a few options...Mark Levinson, Power/Heated rear seats, etc. Called and told him and he replied via email that he added them to the build. Is this going to delay anything? He said no but of course he would say that.
Thread Starter
Lead Lap
Joined: Dec 2002
Posts: 759
Likes: 32
From: Nebraska
Driver
Joined: Oct 2015
Posts: 136
Likes: 10
From: North Dakota
Based on what my dealer is saying, it will because once the order is accepted, it is locked, then a build date is made. And they said once it is locked, you can't change it. You will have to get a new build slot if you make changes.
However somebody here says it is possible to change the order with some paperwork.
However somebody here says it is possible to change the order with some paperwork.
Thread Starter
Lead Lap
Joined: Dec 2002
Posts: 759
Likes: 32
From: Nebraska
Based on what my dealer is saying, it will because once the order is accepted, it is locked, then a build date is made. And they said once it is locked, you can't change it. You will have to get a new build slot if you make changes.
However somebody here says it is possible to change the order with some paperwork.
However somebody here says it is possible to change the order with some paperwork.
Last edited by Bearcat; Dec 22, 2015 at 08:18 PM.
Driver
Joined: Oct 2015
Posts: 136
Likes: 10
From: North Dakota
Fwiw I ordered in early December and he said my order has been locked which means it will get built soon. There is no build date yet though. They offered me an identical ultra white 450h F sport getting built on Jan 7 (and delivered end of Jan/early feb) as an option if my build date is too far off. I have therefore 2 cars to my name. Depending on the date of my silver f sport, I could get you the ultra white/rioja red though it doesn't have the rear heated seats.
Thread Starter
Lead Lap
Joined: Dec 2002
Posts: 759
Likes: 32
From: Nebraska
Well it's been 2 weeks and haven't heard anything from my dealer as to whether or not my build date has changed. I waited about a week (12/28) and contacted them , only to be told that Lexus corporate is closed until January 4, and they would find out then. Well, I emailed them today about 3pm and heard back soon after to be told that 'Lexus corporate are probably swamped for being gone for a week.' What kind of answer is that? I wrote back saying what does the computer say for the build date and if they could send me the updated build sheet. 3 1/2 hours later still no reply. Just very frustrated that I'm paying over $64k for this vehicle (about 68.5k with taxes) and this is the kind of treatment I'm getting. Am I asking for too much to keep me very informed? I could understand if I'm buying a Chevy Equinox.
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Driver
Joined: Oct 2015
Posts: 136
Likes: 10
From: North Dakota
Well it's been 2 weeks and haven't heard anything from my dealer as to whether or not my build date has changed. I waited about a week (12/28) and contacted them , only to be told that Lexus corporate is closed until January 4, and they would find out then. Well, I emailed them today about 3pm and heard back soon after to be told that 'Lexus corporate are probably swamped for being gone for a week.' What kind of answer is that? I wrote back saying what does the computer say for the build date and if they could send me the updated build sheet. 3 1/2 hours later still no reply. Just very frustrated that I'm paying over $64k for this vehicle (about 68.5k with taxes) and this is the kind of treatment I'm getting. Am I asking for too much to keep me very informed? I could understand if I'm buying a Chevy Equinox.
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Thread Starter
Lead Lap
Joined: Dec 2002
Posts: 759
Likes: 32
From: Nebraska
Well, I cancelled my order last night. I've asked them for the last 2 weeks if the build date would change. Obviously they knew it would but would not tell me that. I blatantly asked them yesterday that I heard that it was not possible to add option at this point in the process and now they said true, but the vehicle they told me that my name was mistakenly put on a different vehicle that was coming in that was similar and therefore they told me wrong VIN and build date. However from what I've heard from other dealers, there isn't another one in their system so they are blatantly lying to me. I'm not stupid. So I cancelled it and asked for my refundable deposit. Ridiculous. Really made it a sour experience, when I was wanting it to be a fun one.
No, I don't play soccer!
Joined: Jul 2009
Posts: 6,652
Likes: 177
From: NJ
Bearcat, don't let one dealer ruin the experience for you. They screwed up from the start so unfortunately it was inevitable. Better you discovered it now than on delivery day. What's your plans? Are you going to try again? There's still time to make the January cutoff.
Thread Starter
Lead Lap
Joined: Dec 2002
Posts: 759
Likes: 32
From: Nebraska
I really don't want to start all over again. If I order now its going to be like May for delivery. I'll keep my eyes peeled around the country for one with everything I want, which is everything. Otherwise, if I order, it will be from a different deal and won't be until about August so it's a 2017.
Last edited by Bearcat; Jan 9, 2016 at 07:36 AM.
No, I don't play soccer!
Joined: Jul 2009
Posts: 6,652
Likes: 177
From: NJ
I hope you find an RX with everything you want. And for a better dealer experience from beginning to end. I just started the waiting process myself two weeks ago. No ETA, the order hasn't been accepted by Lexus yet. My guess is April since it will probably come from Japan. At least the weather will be better by then. Good luck and sorry the order fell through. Next time will be better.
Driver School Candidate
Joined: Dec 2015
Posts: 25
Likes: 3
From: GA
I special ordered Dec1 order was accepted end of Dec for build in Feb. Then deliver in March. Probable 1st part of March if built in Canada or later part if built in Japan. I was told vehicle would be visible to dealer for tracking later part of Jan,
This is fine with me because we have a convertible to sell and it will sell better in March. Plus they gave us a better discount and I prefer to have a car after they have the experience of building 40,000 of them. I have had the first of 2 newly designed cars and they had problems but were taken care of under warranty but still requied my time.
This is fine with me because we have a convertible to sell and it will sell better in March. Plus they gave us a better discount and I prefer to have a car after they have the experience of building 40,000 of them. I have had the first of 2 newly designed cars and they had problems but were taken care of under warranty but still requied my time.
Lead Lap
Joined: Mar 2015
Posts: 4,513
Likes: 345
From: In your head
Yea that sucks bearcat. However it seems Lexus dealers really tend to want to force you what they have on the lot, rather then help you build your own, and in this push for on the lot are really mucking it up when it comes to keeps a BYO order updated from tracking updates.
I have resorted to the same, scouring the inventory on lots to hopefully see some dealer staff having ordering my exact combo lol
I have resorted to the same, scouring the inventory on lots to hopefully see some dealer staff having ordering my exact combo lol