When Getting Your RX Serviced............
Thread Starter
Pole Position
Joined: Nov 2011
Posts: 396
Likes: 1
From: Wisconsin
When Getting Your RX Serviced............
................does your Lexus dealership allow you to enter their service bays
and ask questions with their mechanic about your particular RX on maintenance etc.etc.??
and ask questions with their mechanic about your particular RX on maintenance etc.etc.??
No, I don't play soccer!
Joined: Jul 2009
Posts: 6,652
Likes: 177
From: NJ
Yes but it's typically when they want to show me something. I talk to my SA if I have any questions about maintenance. She knows her stuff If she doesn't know, she'll bring the tech in or take me out to where my RX is in the service bay so I can get the answer.
Thread Starter
Pole Position
Joined: Nov 2011
Posts: 396
Likes: 1
From: Wisconsin
Reason why I'm asking is I own a Honda Goldwing, and when my Goldwing is in back for service,
it's like in order to walk back there you have to give them your 1st. born, and then let their Doberman stiff you first.......................
it's like in order to walk back there you have to give them your 1st. born, and then let their Doberman stiff you first.......................
Thread Starter
Pole Position
Joined: Nov 2011
Posts: 396
Likes: 1
From: Wisconsin
That's fine, but I've dealt with service writers that use to sell vacuum cleaners door to door........
Lead Lap
Joined: Jun 2008
Posts: 781
Likes: 101
From: PA
Most dealers (cars or motorcyles) do not allow customers in the service bays due to insurance reasons (I worked for a motorcylce dealership for a few years). You could slip on an oil puddle, have lug nuts fly from an impact wrench, or otherwise find some way to get hurt... then sue. So hence the reason you can't just walk right in.
Thread Starter
Pole Position
Joined: Nov 2011
Posts: 396
Likes: 1
From: Wisconsin
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No, I don't play soccer!
Joined: Jul 2009
Posts: 6,652
Likes: 177
From: NJ
Sounds nice. The service area at my dealer used to be located in the same building as the showroom but they moved into a separate building nearby that formerly housed an ice skating rink. It's huge with close to 20 bays and commercial garage doors that open automatically when I drive up so I'm not exposed to the elements as I get out of my RX. Even though I can't see into the service area anymore I know my baby is well taken care of. So instead I watch the valets move cars in the two lanes inside with loaner cars and customers coming in and leaving. It can get interesting when it's busy.
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Lexus Test Driver
Joined: Aug 2011
Posts: 1,068
Likes: 11
From: California
Most dealers (cars or motorcyles) do not allow customers in the service bays due to insurance reasons (I worked for a motorcylce dealership for a few years). You could slip on an oil puddle, have lug nuts fly from an impact wrench, or otherwise find some way to get hurt... then sue. So hence the reason you can't just walk right in.
and they don't want us to find out that the "job" they're charging for 4 hours.. can be easily done in 1.5 hours.
i've been to a lot of service centers, especially with my Land Rover,
but even with Toyota the procedure is this, the Tech will call the Service Advisor or vice versa and the SA will look for you in the lounge if you're waiting for your car.The only time i was invited to view the repair/inspection going on was when i brought my 1999 Isuzu Rodeo to Meinike for an oil change, upon inspection of the brakes, they suggested some new ones and showed it to me.
Lexus Test Driver
Joined: Mar 2010
Posts: 811
Likes: 8
From: CA
I have owned Lexus vehicles continuously since 1994. I have three in my family now. I have not been in a service bay, ever. Yes, there is usually a little glass window where you can watch the action. If you are worried about your car, it is best to tell your service adviser that you are very picky about the condition of your car. When I take my cars in I will prep the car by covering the lower door, floor and door sill with a temporary plastic sheeting that has a adhesive on one side. I buy it at Home Depot and it is about $11 or so a role. I will also completely cover the seat with a cotton sheet that is fastened in place with painters tape. Most exposed surfaces are covered at this point. This stuff can be removed quickly after the service. My service adviser is always reminding me to give him a call when and if I want to sell any of my cars. I have not had any damage to my car at the dealership since I have been using this approach.
Lead Lap
Joined: Jun 2008
Posts: 781
Likes: 101
From: PA
Sounds nice. The service area at my dealer used to be located in the same building as the showroom but they moved into a separate building nearby that formerly housed an ice skating rink. It's huge with close to 20 bays and commercial garage doors that open automatically when I drive up so I'm not exposed to the elements as I get out of my RX. Even though I can't see into the service area anymore I know my baby is well taken care of. So instead I watch the valets move cars in the two lanes inside with loaner cars and customers coming in and leaving. It can get interesting when it's busy.
Driver
Joined: Apr 2011
Posts: 144
Likes: 1
From: Kitchener Ontario, Canada
It is not just the insurance company rules that keep us out of the shop area, government worker compensation rules are also pretty strict here in Ontario. Talking to a customer while working could result in an injury to the technician which would cost the dealer big time in increased worker comp. rates. Last fall while my car was in for an oil change loud screaming erupted from the shop area. One of the techs had caught his hand under an engine while hoisting it out of an RX. That would probably have resulted in an insurance claim for PTSD or something like that if a customer had been watching at the time.
