After receiving the first letter regarding replacement of the dash about six months ago, I didn't hear from Lexus again. I asked at the dealer, and the owner has to request the next step which is for the dealer to take a picture of the dash and send it to Lexus. This was news to me.

 

I never received second letter either. In any case, I am heading to the dealer now, since I have cracks all over the dash!

 

I agree with the owner having to be proactive. However, for me, I literally went in on Saturday to document that we have an issue and the service advisor just added me to the list to get it replaced. He said they get one new dash of each color every week and that is it. So when my number is called I can come in and get it done. Pretty simple and I am actually surprised they wren't trying to weasel out of it as I was ready for a fight. .

 

I started this process months ago with a visit to my dealer after receiving the first letter. They agreed to replace my dash and it was completed a few weeks ago. Stay on them, and the sooner the better as it appears they are going on a first come first replaced system.

 

How did your new dash turn out? How is the color match? I was concerned about new squeaks or rattles or they might break something in the process of ripping out and installing a new dash.

 

I have called my dealer in the past and was told there was no list. I just called now and am now number 300 on the list!

 

I'd say the match is fine. I don't drive the car and am rarely a passenger in it. I had to trim off a small piece of insulation that they left sticking out but a free dash on an 11-year old car I'll take it.
No rattles or squeaks that I've heard and I would notice that.
Good luck!

 

From what I read on this forum I thought all dealers had a list. I called mine on a regular basis and I guess that helped.
Could you try another dealer if you have one remotely near you? Even if it's a longer drive maybe the timeframe would be smaller? 300 dashes will take a long time to repair, I'd think years unless they really ramp up their receipt of replacement dashes.

 

i just dropped off my 04 RX330 to Putnam Lexus for Dash Replacement and two Headlight Replacement.

I checked with 2 dealerships until i found Putnam that was able to do it quickly with little to none BS!

Keep trying!

 

I received a letter from Lexus about the dash last week. To be honest I had never noticed anything wrong with my dash, but as I currently own a 2004 I went out to look it over more carefully. Upon a close inspection I noticed a fine hairline crack over the passenger side airbag. Beyond that the dash still looks brand new and in great condition. I figured it wouldn't hurt to drive into the dealer to see what they would say. I had barely stepped out of my car when a serviceman walked over to help me. Within 30 seconds he had looked at the dash and approved me for a replacement. He said the new dash will be in next week and they will offer me a complimentary loaner car for the 2 days it takes to replace.

Absolutely love Lexus for this. Offering to replace an issue I had never even noticed. Couldn't be more happy.

 

2005 RX330. Never received second letter. Went ahead and made appointment with service department at Lexus of Austin last week. They took photos of my dash (has 4 hairline cracks - one around ignition, one along right side of console, one above glove box and one by left AC vent). Said they would order dash and call me when it was in, but could be several months. Will be able to use a loaner while dash is installed. No hassles. In and out in less than 15 minutes. Now just waiting for dash to arrive at dealership. So far, so good.

 

Man, I have cracks everywhere. I never received a letter and Lexus refuses to replace it. I have a 2004 RX330

 

Have you tried a different dealership? I would get multiple opinions.

Additionally I would call Lexus Support. I have had very good experiences speaking with them over the phone. This is the phone number I've used in the past. After a few options I was able to reach someone helpful. Lexus Support: 1-800-255-3987