Took 2001 into Lexus dealer when I found out from my prior post that the trans pump was going. Lexus confirmed the trans was shot. Prior to taking it in I called corporate Lexus and complained about having to pay the estimated cost of $5k+ for replacement. After 4 days of communications between corporate and dealership this is the proposed deal. I pay labor $1700 and Lexus will pick up the parts cost $2,500+. Sounds pretty good to me, whatcha think? oh and I have a loaner

 

Sounds like an amazing deal. That's called customer care right there. The RX is now 11 years old in your case, and Lexus still stood behind their car. Not to mention, they hooked you up with a loaner. What car did they give you as the loaner?

 

2012 rx350

 

I was going to say 2001 and they are covering it???

 

If its 2012 you shouldn't have to pay a dime it's still under warranty?

 

The Loaner is a 2012 RX350

 

I forgot...how many miles?

It almost doesn't matter. $1,700 is freakin' amazing!

 

170,000 miles

 

Well two weeks later total cost to replace trans from Lexus $2560. Had a 2012 RX350 to drive while repairs were made. Not a bad deal I think.

So if your trans goes call Lexus Corp and do a little complaining. I paid for parts they covered the labor.

 

Please can you highlight some key points of your conversation with Lexus Corporate.
That would help others, if need arises

 

Long history of taking my car to Lexus for maintenance (only took in about every 60K)
Have owned three Lexus and none have had the trans replaced
Pretty bad when the engine outlasts the trans
Others have reported faulty transmissions which Lexus has known about

They will check their records against your VIN number

 

Even more amazing.

 

He hit the key, service by Lexus, if done elsewhere, he would not have gotten that deal...

 

Lexus would not budge from 25% off resulting in 3850.00 .. Skyhigh can you help sending your VIN so I could refer and ask for same treatment. have been dealing with them for almost 1-1/2 month on a grounded car and we are suffering on both fronts - job & family.

 

1. years back - Drive position indicator on dash stopped working- just for drive
2. 1 year back - reverse will not engage all the time - lexus said nothing can be done as it is a sealed system no ATF change .. wait for it to fail and replace
3. 2 months back - on higway 2 days after service - burnt smell, engine check and sporadic slipping
4. Lexus quotes 4000 + for transmission.. and i start research into forums and support for help.
5. corp gives 25% of customer

Lexus stood at 3850.00. sent this thread and asked for a breakdown on parts and labor.

Towed to AAMCO 65/-
free diagnosis to confirm car needs transmission 700 to open and tell exact estimate, 1500 if continue to rebuild repair there. 390 for torque converter, 800 - 1000 if planetory system needs replacement. lookingat close to 3000.

Towed to Worley's (65/-) 2100 all inclusive + tax for parts < 100.00.

Hendrix Lexus dealer calls to inform that there might be a mistake in numbers and how they gave the initial estimate. confirms in the morning that the cost will be 2500 + tax.

Towed to Lexus ( 65/- )

grounded vehicle for two months due to this lexus numbers I had and back and forth with corporate and dealer. 200/- spent in towing the vehicle around and now finally a chance to get it done reliably, but will not accept the mistake or give in writing on how they came up with new numbers. Nor compensate for the above hardships.

Called 2 other lexus dealers for quotes meanwhile to get their numbers. 1 said that they use a local shop and charge 2900

For 2000 and 2001 there recomend ATF change every 15000 miles and atleast once before 100K. Hendricx refused to change oil even when I had a reverse issue and now states that it go more bad if they do that. With regular service in lexus all through 112K now they have never changed the ATF even once.

What do I do with the rebuilt or changed transmission now..