My NX got stolen
Thread Starter
Driver
Joined: Feb 2022
Posts: 60
Likes: 22
From: ON
My NX got stolen
In Canada (of course).
They entered the car by breaking the rear window. Then it appears that some panels and wiring was pulled apart at the front-passenger side footwell to take control of the vehicle. Police recovered it but when I arrived, my key fob no longer worked. The Lexus app also didn't send any notifications or anything about the window being broken nor did the parked location update anymore after a certain point. I assume they disabled the network connectivity.
I've made quite a few posts in this forum since picking up the (2022 model) car and I've had nothing but issues with this car since I bought it -- stuff like waiting 10+ months for the car with no updates along the way at all, vibrating driver side mirror, defective backup cameras (TWICE), frozen door handles (still no resolution), and the rear dome light button getting stuck.
I am fortunate enough that the big financial loss on getting rid of the car so soon won't affect me too much but I'd really be angry buying this car if it did. Anyways, I really do like a lot about the car but the huge amount of issues combined with how frequently these things are targeted for theft... this just pushed me over the edge.
They entered the car by breaking the rear window. Then it appears that some panels and wiring was pulled apart at the front-passenger side footwell to take control of the vehicle. Police recovered it but when I arrived, my key fob no longer worked. The Lexus app also didn't send any notifications or anything about the window being broken nor did the parked location update anymore after a certain point. I assume they disabled the network connectivity.
I've made quite a few posts in this forum since picking up the (2022 model) car and I've had nothing but issues with this car since I bought it -- stuff like waiting 10+ months for the car with no updates along the way at all, vibrating driver side mirror, defective backup cameras (TWICE), frozen door handles (still no resolution), and the rear dome light button getting stuck.
I am fortunate enough that the big financial loss on getting rid of the car so soon won't affect me too much but I'd really be angry buying this car if it did. Anyways, I really do like a lot about the car but the huge amount of issues combined with how frequently these things are targeted for theft... this just pushed me over the edge.
Last edited by buhdeh; Jun 2, 2024 at 06:29 AM.
Racer
Joined: Apr 2015
Posts: 1,718
Likes: 807
From: Ontario
Sorry to hear that your NX got stolen. Looks like a new method of stealing the NX. Can't do it via the OBD port so they find the smart key module in the foot well. Looks like they programmed a new set of keys and erased all previous keys. Unfortunately, Lexus and Toyota vehicles in Africa are so hot... and organize crime uses all the resources to hack and find ways to steal them.
Thread Starter
Driver
Joined: Feb 2022
Posts: 60
Likes: 22
From: ON
Sorry to hear that your NX got stolen. Looks like a new method of stealing the NX. Can't do it via the OBD port so they find the smart key module in the foot well. Looks like they programmed a new set of keys and erased all previous keys. Unfortunately, Lexus and Toyota vehicles in Africa are so hot... and organize crime uses all the resources to hack and find ways to steal them.
Last edited by buhdeh; Jun 2, 2024 at 06:58 AM.
2nd gear
Joined: Jun 2024
Posts: 2
Likes: 0
Sorry for your lost! This is so concerning as someone also in Canada and am waiting for my NX to arrive...
Both the issues you mentioned having with the car and of course the fact the 2nd generation was stolen.
Did you have any extra form of anti-theft protection? I was planning on getting a decent steering wheel lock (i.e. bright and yellow Stoplock for instance) as a small deterance, but it sounds like I may now need to think about doing more to protect myself.
Both the issues you mentioned having with the car and of course the fact the 2nd generation was stolen.
Did you have any extra form of anti-theft protection? I was planning on getting a decent steering wheel lock (i.e. bright and yellow Stoplock for instance) as a small deterance, but it sounds like I may now need to think about doing more to protect myself.
Thread Starter
Driver
Joined: Feb 2022
Posts: 60
Likes: 22
From: ON
Sorry for your lost! This is so concerning as someone also in Canada and am waiting for my NX to arrive...
Both the issues you mentioned having with the car and of course the fact the 2nd generation was stolen.
Did you have any extra form of anti-theft protection? I was planning on getting a decent steering wheel lock (i.e. bright and yellow Stoplock for instance) as a small deterance, but it sounds like I may now need to think about doing more to protect myself.
Both the issues you mentioned having with the car and of course the fact the 2nd generation was stolen.
Did you have any extra form of anti-theft protection? I was planning on getting a decent steering wheel lock (i.e. bright and yellow Stoplock for instance) as a small deterance, but it sounds like I may now need to think about doing more to protect myself.
I didn't have any extra form of protection. I'm going to use a steering wheel lock when I get my car back though until I figure out what car I'm going to trade this in for. I'll just say that the Lexus app is completely unreliable for any sort of theft / tracking purposes. Thieves can just disable all connectivity and it won't even tell you if a window's broken, a door's unlocked, or if the car's parked in another location anymore. Use an AirTag (even though police probably still won't help you) or install an additional immobilizer or install the TAG system thing.
Sadly, I would say that without any visually recognizable deterrents like wheel or tire locks, your car is at high risk of being targeted since it appears to be quite easy to steal the NX.
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2nd gear
Joined: Jun 2024
Posts: 2
Likes: 0
Most of the issues with the car I can kind of forgive but the frozen door handles thing is the worst. You literally cannot get into the car. My dealership won't do anything about it because they "can't reproduce it"... like no ****, if I have to wait 4 days before I can come in and you have the car sitting in the service garage for hours before you get to it, it's not going to be frozen anymore.
I didn't have any extra form of protection. I'm going to use a steering wheel lock when I get my car back though until I figure out what car I'm going to trade this in for. I'll just say that the Lexus app is completely unreliable for any sort of theft / tracking purposes. Thieves can just disable all connectivity and it won't even tell you if a window's broken, a door's unlocked, or if the car's parked in another location anymore. Use an AirTag (even though police probably still won't help you) or install an additional immobilizer or install the TAG system thing.
Sadly, I would say that without any visually recognizable deterrents like wheel or tire locks, your car is at high risk of being targeted since it appears to be quite easy to steal the NX.
I didn't have any extra form of protection. I'm going to use a steering wheel lock when I get my car back though until I figure out what car I'm going to trade this in for. I'll just say that the Lexus app is completely unreliable for any sort of theft / tracking purposes. Thieves can just disable all connectivity and it won't even tell you if a window's broken, a door's unlocked, or if the car's parked in another location anymore. Use an AirTag (even though police probably still won't help you) or install an additional immobilizer or install the TAG system thing.
Sadly, I would say that without any visually recognizable deterrents like wheel or tire locks, your car is at high risk of being targeted since it appears to be quite easy to steal the NX.
Thanks for making us aware. Sounds like I will need to consider an immobilizer / TAG / kill switch after all.
Glad you were at least able to recover it without a tracker installed.
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Instructor
Joined: Jun 2007
Posts: 895
Likes: 405
From: Ontario
Most of the issues with the car I can kind of forgive but the frozen door handles thing is the worst. You literally cannot get into the car. My dealership won't do anything about it because they "can't reproduce it"... like no ****, if I have to wait 4 days before I can come in and you have the car sitting in the service garage for hours before you get to it, it's not going to be frozen anymore.
I didn't have any extra form of protection. I'm going to use a steering wheel lock when I get my car back though until I figure out what car I'm going to trade this in for. I'll just say that the Lexus app is completely unreliable for any sort of theft / tracking purposes. Thieves can just disable all connectivity and it won't even tell you if a window's broken, a door's unlocked, or if the car's parked in another location anymore. Use an AirTag (even though police probably still won't help you) or install an additional immobilizer or install the TAG system thing.
Sadly, I would say that without any visually recognizable deterrents like wheel or tire locks, your car is at high risk of being targeted since it appears to be quite easy to steal the NX.
I didn't have any extra form of protection. I'm going to use a steering wheel lock when I get my car back though until I figure out what car I'm going to trade this in for. I'll just say that the Lexus app is completely unreliable for any sort of theft / tracking purposes. Thieves can just disable all connectivity and it won't even tell you if a window's broken, a door's unlocked, or if the car's parked in another location anymore. Use an AirTag (even though police probably still won't help you) or install an additional immobilizer or install the TAG system thing.
Sadly, I would say that without any visually recognizable deterrents like wheel or tire locks, your car is at high risk of being targeted since it appears to be quite easy to steal the NX.
Have said this many times, if mine's stolen, I'm buying something else. The new Mazda CX70/90 are looking pretty good. Police told a neighbour when his 2022 ES350 was stolen last year that the best way to prevent theft of a Lexus is to buy a Mazda. They are never stolen.
Driver
Joined: Jul 2018
Posts: 83
Likes: 31
From: Other
Sorry to hear that your NX got stolen. Looks like a new method of stealing the NX. Can't do it via the OBD port so they find the smart key module in the foot well. Looks like they programmed a new set of keys and erased all previous keys. Unfortunately, Lexus and Toyota vehicles in Africa are so hot... and organize crime uses all the resources to hack and find ways to steal them.
Racer
Joined: Apr 2015
Posts: 1,718
Likes: 807
From: Ontario
i linked you a Tundra video before on one of your YouTube comments. If you look for a Corolla cross video it’s even easier showing just starting the vehicle and having a pre built wire harness to the security module. I’m hoping denso could do some sort of update to prevent this.
Lexus Canada needs to do more and as you said they might need to do an update to protect programming of keys. Reality is. If they want your car they can just lift it from it's wheels and then tow it away. Cover it will a large faraday bag and the car will no longer have any 4G/ GPS signals. No matter what protection you have it's done.
Racer
Joined: Apr 2015
Posts: 1,718
Likes: 807
From: Ontario
You would wonder why Mazda are not being stolen. There is no demand in Africa? I doubt they have a more secure system than the TSK that they implemented. This new method is not going through the canbus, but programming a new set of keys. His original keys do not work anymore which tells me they erased all keyfobs and programmed a new set.
Pole Position
Joined: Aug 2011
Posts: 2,034
Likes: 855
6-speed manual is a great theft detterent
Go back to standard shift cars, best theft deterrent ever. This add on security items are not the answer especially with theft and crime continue to increase with apparently very little consequence.
YMMV,
MidCow3
YMMV,
MidCow3