Consumer Reports
Racer
Joined: Apr 2015
Posts: 1,723
Likes: 810
From: Ontario
You know that this is typical human nature. If you have a problem or hate something you will be willing to do surveys and tell everybody how you hate it. But if things go well and you enjoy it, those reviews are typically lacking. Of course there will be folks who like the system and it's working flawless and there for sure will be folks who are having problems. It's the combination of different phones, different scenarios and different needs. There is a problem with the tech world where we have the 80-20 rule. If it works for 80%, it's good enough. We will never be able to get to 100%. I guess if you really hate the infotainment system, it's time to move on and get another brand with the best infotainment system that works for you. That's the only way you will be happy and the other brand would love to take you as a customer.
As I said before, the Lexus app has a function to allow you to provide feedback and issues. Hope that will give them insights and hopefully be on the list for the bug list.
As I said before, the Lexus app has a function to allow you to provide feedback and issues. Hope that will give them insights and hopefully be on the list for the bug list.
Pit Crew
Joined: Jan 2023
Posts: 149
Likes: 103
From: FL - Florida
You know that this is typical human nature. If you have a problem or hate something you will be willing to do surveys and tell everybody how you hate it. But if things go well and you enjoy it, those reviews are typically lacking. Of course there will be folks who like the system and it's working flawless and there for sure will be folks who are having problems. It's the combination of different phones, different scenarios and different needs. There is a problem with the tech world where we have the 80-20 rule. If it works for 80%, it's good enough. We will never be able to get to 100%. I guess if you really hate the infotainment system, it's time to move on and get another brand with the best infotainment system that works for you. That's the only way you will be happy and the other brand would love to take you as a customer.
As I said before, the Lexus app has a function to allow you to provide feedback and issues. Hope that will give them insights and hopefully be on the list for the bug list.
As I said before, the Lexus app has a function to allow you to provide feedback and issues. Hope that will give them insights and hopefully be on the list for the bug list.
Thread Starter
Guest
Joined: Nov 2022
Posts: 377
Likes: 199
lsft...just FYI I'm a subscriber to your Youtube channel and have found your youtube items to be extremely valuable and informed. Your patience in walking us through things is noteworthy. In fact--if not for you I'd not known about 'lane change assist' which I'm not sure how vital it is but I used it nonetheless on a recent several day trip. I'm sure you realize these forums include a wide range of personalities. Some are essentially angry people and that's the only way they can communicate. Others have obvious limited vocabularies. Others behave like bullies. And sometimes they're all in one package. Efforts to communicate reasonably and rationally are of little use. And so it goes.
Advanced
Joined: Mar 2023
Posts: 536
Likes: 218
From: Florida
Here we go again, that's YOUR opinion and where did you come up your "80/20 rule". Modern turbo charged, turbo charged or non turbo charged hybrid/PHEV and EV engines/motors have way more technology than the infotainment system in the NX, would you say if they worked correctly 80% of the time that's "good enough". I have a car, truck, sports car and the NX. The infotainment system and all other Tech work 100% in everything except the NX (13 trips to the dealer in 10 1/2 months, 2,668 total miles) and Lexus doesn't have a clue. Your right about one thing, it's time (past time) to move on and that's what my Attorney is working on.
Advanced
Joined: Mar 2023
Posts: 536
Likes: 218
From: Florida
lsft...just FYI I'm a subscriber to your Youtube channel and have found your youtube items to be extremely valuable and informed. Your patience in walking us through things is noteworthy. In fact--if not for you I'd not known about 'lane change assist' which I'm not sure how vital it is but I used it nonetheless on a recent several day trip. I'm sure you realize these forums include a wide range of personalities. Some are essentially angry people and that's the only way they can communicate. Others have obvious limited vocabularies. Others behave like bullies. And sometimes they're all in one package. Efforts to communicate reasonably and rationally are of little use. And so it goes.
Rookie
Joined: Jul 2022
Posts: 27
Likes: 28
From: Maryland
I think everyone has slightly fallen down the rabbit hole here on CR's ranking of the Lexus Infotainment system. Need to remember that this ranking was for the brand overall, and with the touchpad system that is still in the MAJORITY of Lexus vehicles, it's pretty much acknowledged widely that it is one of the WORST. The new infotainment system in the NX is likely not impacting this rating yet, nor does this rating likely apply to it.
Pole Position
Joined: Jun 2010
Posts: 3,168
Likes: 1,713
From: NC
I think everyone has slightly fallen down the rabbit hole here on CR's ranking of the Lexus Infotainment system. Need to remember that this ranking was for the brand overall, and with the touchpad system that is still in the MAJORITY of Lexus vehicles, it's pretty much acknowledged widely that it is one of the WORST. The new infotainment system in the NX is likely not impacting this rating yet, nor does this rating likely apply to it.
Pole Position
Joined: Dec 2012
Posts: 2,149
Likes: 960
From: Toronto, ON
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Driver
Joined: Jan 2023
Posts: 75
Likes: 29
From: Ontario
Here we go again, that's YOUR opinion and where did you come up your "80/20 rule". Modern turbo charged, turbo charged or non turbo charged hybrid/PHEV and EV engines/motors have way more technology than the infotainment system in the NX, would you say if they worked correctly 80% of the time that's "good enough". I have a car, truck, sports car and the NX. The infotainment system and all other Tech work 100% in everything except the NX (13 trips to the dealer in 10 1/2 months, 2,668 total miles) and Lexus doesn't have a clue. You’re right about one thing, it's time (past time) to move on and that's what my Attorney is working on.
Advanced
Joined: Feb 2005
Posts: 564
Likes: 162
From: Mid-West
Here we go again, that's YOUR opinion and where did you come up your "80/20 rule". Modern turbo charged, turbo charged or non turbo charged hybrid/PHEV and EV engines/motors have way more technology than the infotainment system in the NX, would you say if they worked correctly 80% of the time that's "good enough". I have a car, truck, sports car and the NX. The infotainment system and all other Tech work 100% in everything except the NX (13 trips to the dealer in 10 1/2 months, 2,668 total miles) and Lexus doesn't have a clue. Your right about one thing, it's time (past time) to move on and that's what my Attorney is working on.
Advanced
Joined: Mar 2023
Posts: 536
Likes: 218
From: Florida
Just a guess on my part but he said at the end his attorney was working it. Last time I checked the manufacturers will not just jump at the chance to give you everything back due to Lemon Law. They fight tooth and nail to avoid it and drag it out forever. Usually when you get fed up and trade the car with problems. But this is only a guess on my part.
Driver
Joined: Jun 2023
Posts: 81
Likes: 41
From: Wa
Think infotainment is the number 1 most complained about category in the automotive industry, no matter what make. None of them are perfect and all have their quirks. That being said … knowing the system can be updated over the air I think Lexus rushed this system out and didn’t not fully test the system before release. It’s a totally new system on an operating system cars normally don’t use.
Pit Crew
Joined: Jan 2023
Posts: 149
Likes: 103
From: FL - Florida
Just a guess on my part but he said at the end his attorney was working it. Last time I checked the manufacturers will not just jump at the chance to give you everything back due to Lemon Law. They fight tooth and nail to avoid it and drag it out forever. Usually when you get fed up and trade the car with problems. But this is only a guess on my part.
Advanced
Joined: Feb 2005
Posts: 564
Likes: 162
From: Mid-West
Just a guess on my part but he said at the end his attorney was working it. Last time I checked the manufacturers will not just jump at the chance to give you everything back due to Lemon Law. They fight tooth and nail to avoid it and drag it out forever. Usually when you get fed up and trade the car with problems. But this is only a guess on my part.
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