Hi all,

It's me again, like I mentioned earlier I just picked up my 2023 NX350 Luxury. The dealership only gave me ONE key fob as we all know it was because of shortage of chip and I totally understand it, and they could not give me an FIRM answer when I will get the 2nd one.

However, I do have an DIGITAL KEY package comes with my NX, and I am surely it comes with CARD KEY. When I asked salesman where the card key is, he said only 2022 model has card key but not 2023. I said ok....since window sticker really did NOT mention card key.
When I got back to home and checked lexus website regarding 2023 NX350 Digital Key packagain, it does say it will comes with card key.

Can any of you confirm if it is true or not?

How my window sticker says,
Smart Phone Convenience Package ($450):
Wireless Charger and Digital Key (Digital Key
Requires Remote Connect Subscription; 3Yr Trial
Incld. 4G Network Dependent)

Based on 2023 nx 350 brochure, the description on 2023 DIGITAL KEY package,

DIGITAL KEY,* (REQUIRES REMOTE CONNECT SUBSCRIPTION; 3-YEAR TRIAL INCLUDED; 4G NETWORK DEPENDENT), SMARTACCESS* CARD KEY, AND WIRELESS CHARGER*

https://www.lexus.com/content/dam/lexus/documents/brochures/models/2023/MY23-Lexus-NX-NXh-Brochure.pdf

Thanks in advance,

 

You definitely should have gotten a card key. My 2023 has the same package and I got the card key when I picked up the car.

 

Hi Skell6009,

I think I am gonna call lexus customer servie right away, thanks for the info. May I know if you only got 1 key fob too?

Thank you,

 

Yeah I have a 2023 and mine came with both key fobs and the card key.

 

Just picked up my wife’s 2023 450h+ last week and it came with a card key

 

Just picked up my wife’s 2023 450h+ last week and it came with a card key

EDIT: Sorry for the double post

 

Only 1 key fob. But I'm not that desperate for it as I am the only one who drives the car and I have 3 options to run to car(key fob, key card, and Lexus app).

 

You may have been affected by the key shortage, but that only applies to the regular key fob. Not the wallet key. Check your owner's manual package and see if it was stuck in the portfolio.

 

Does NX comes with owner manual package/portfolio…? I’m not aware of it, I thought they are all digital version now…how come my salesman treat me this way

 

My 2022 came with the printed manuals and a leatherette folder. I think you may need to have a conversation with your dealership's General Manager regarding your sales experience.

 

Yeah that's weird to not receive any manuals. When I purchased a Lexus in 2019, the dealership I went to gave me a USB stick with all of the manuals in electronic format. However, when I purchased last year from a different dealership, I was given the hard copies. So, maybe the format depends on dealer, but you should've received the manual.

 

Yes your new Lexus should have come with owner's manuals in a portfolio.

 

All the manuals. They don’t even fit in the jacket.

 

Ours came with a 2nd smaller jacket, into which our sales guy put the quick reference guides and placed into the glove box.

 

Picked up our 450h+ yesterday. It came with 1 key fob, 1 key card (thick credit card looking thing) and a metal key to plug into the fob when they send it. Dealer gave me a copy (attached) of the FAQ's concerning the Lexus 2nd Smart Key sent to dealers. I have no idea what exactly it says but he said Summer time. So God only knows when they will come.