This doesn't Make Sense
#1
Pit Crew
Thread Starter
This doesn't Make Sense
Was at my local Northern VA dealer today speaking with the Sales Mgr who does the custom ordering. I explained to him that I am looking at custom ordering a new LS- F-Sport around January. I explained that I wanted a rear wheel drive with the ML audio and the Panoramic View camera which I currently have on my 2016 RX350. He said that currently Lexus will not accept a custom build with the Panoramic View Camera ($800) without the addition of the $1500 Air Suspension and the $9700 Performance Pkg. So in another words in order to get the $800 camera one must spend an additional $11,200 on options that I do not want! I just don't understand why Lexus would require this! Maybe it will change in 6-9 months but I doubt it. Very discouraging!
Last edited by PCW; 06-21-18 at 07:06 PM.
#2
Was at my local Northern VA dealer today speaking with the Sales Mgr who does the custom ordering. I explained to him that I am looking at customer ordering a new LS- F-Sport around January. I explained that I wanted a rear wheel drive with the ML audio and the Panoramic View camera which I currently have on my 2016 RX350. He said that currently Lexus will not accept a custom build with the Panoramic View Camera ($800) without the addition of the $1500 Air Suspension and the $9700 Performance Pkg. So another words in order to get the $800 camera one must spend an additional $11,200 on options that I do not want! I just don't understand why Lexus would require this! Maybe it will change in 6-9 months but I doubt it. Very discouraging!
#3
Was at my local Northern VA dealer today speaking with the Sales Mgr who does the custom ordering. I explained to him that I am looking at customer ordering a new LS- F-Sport around January. I explained that I wanted a rear wheel drive with the ML audio and the Panoramic View camera which I currently have on my 2016 RX350. He said that currently Lexus will not accept a custom build with the Panoramic View Camera ($800) without the addition of the $1500 Air Suspension and the $9700 Performance Pkg. So another words in order to get the $800 camera one must spend an additional $11,200 on options that I do not want! I just don't understand why Lexus would require this! Maybe it will change in 6-9 months but I doubt it. Very discouraging!
I do have a question for you if you dont mind... how much off the MSRP are they offering for a custom LS order?
#4
Pit Crew
Thread Starter
I did not request a price yet as I will not be in a position to purchase until January. Also I did try a "build" online and I got the same extra requirements.
#7
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#9
I agree. Each region in the US determines what options must be bundled together when they put in their build orders with the factory. But if you're trying to build a custom car, you should be able to pick and choose exactly what you want. When you "build" your car on the Lexus website you are not truly building a custom car; you're merely choosing amongst the pre-determined option combinations that your sales region has already agreed to.
#10
Last week in preparation for my test drive of a LS 500, I did a build on the website. I found that some options required you to order other options. In some cases the additional option didn't make sense as a requirement. I particularly didn't like that almost any option required you to order the air suspension, which I refuse to order.
As an aside, I found the Lexus build site extremely cumbersome. We ordered a 2018 Porsche Panamera for my wife and their build site is unbelievably good and light years ahead of the Lexus site. It was very easy to select options, and each time you added an option there was an exact model of your car with the option you just added. There were 5 photos, 3 of the exterior and 2 of the interior. So if you changed from a walnut wood interior to an anthracite wood, the photo of the interior would immediately change to what you selected. Choose a different wheel and the car changed to your new wheel selection. Now some options required you to order certain options, but nothing that didn't make any sense, unlike the Lexus site.
When I built my 2007 online it was a much easier and straightforward process. The current process is very off putting.
As an aside, I found the Lexus build site extremely cumbersome. We ordered a 2018 Porsche Panamera for my wife and their build site is unbelievably good and light years ahead of the Lexus site. It was very easy to select options, and each time you added an option there was an exact model of your car with the option you just added. There were 5 photos, 3 of the exterior and 2 of the interior. So if you changed from a walnut wood interior to an anthracite wood, the photo of the interior would immediately change to what you selected. Choose a different wheel and the car changed to your new wheel selection. Now some options required you to order certain options, but nothing that didn't make any sense, unlike the Lexus site.
When I built my 2007 online it was a much easier and straightforward process. The current process is very off putting.
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PCW (06-26-18)
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