Like I said, the dealer should fix it as a matter of customer service policy, but they don't have to fix it.

 

TRUE! However is a CERTIFIED pre owned car (aka: used car......Derogatory term) that usually costs $3000 more than a "book" pre owned car IMHO the little things should be fixed. PDR experts can do the chip repair and remove the dent on the OP's car for very little cost to the dealer. These LS's are NOT a cheap POS car and all the Lexus advertisements promote excellence...... Sad that they give customers a hard time on small things that should be done on a CPO car even if the check list does not list it.
I do know that one dealer in NJ pulls the bumpers off and repaints them if they need it to make them look like new........ They have a trailer parked outside and that is all they do in the trailer.
BTW! I am still Pizzed Off that the dealer would not update the Nav on my CPO and just because of this I will give them a

 

Indeed. And when you pay a premium for CPO, you're also paying for 3 years of bumper to bumper coverage. There may be little cosmetic things that get missed or perhaps even that the dealer chooses not to fix. Ideally these should be brought up prior to purchase and they almost always get fixed. After purchase, you're at the mercy of the dealer GM. Most, I'd imagine, would just take care of it on a car like the LS. Bumpers routinely get painted. I'm curious to see what the OP damage looks like?

Unfortunately, updating nav is not part of the CPO process. They love charging a premium for the updates though.

 

They should fix it, they just don't HAVE to. Keep that in mind when pressuring them, I wouldn't act like you're entitled to it, my guess is they'll ultimately do it if you ask.

 

With CPO you are basically at the mercy of the dealer, as Lexus can't or won't enforce any penalty to the dealer if the certification is not done correctly. When I bought my first fully equipped ls600hl back in 2011, the floor mats were not replaced as the recall instructed them too for the unintended acceleration episode (a manager figured this out just as I was leaving with the car), wipers were completely toast, had to update NAV from my own pocket, a trim part was coming out of the passenger seat, and the absolute wrost... the wood trim was cracked on the driver door and the rear passenger door. I did try to inspect the car myself but in low light I could not see the crack, and the report said that the trim was in mint condition. If the report say that the NAV have to be to the latest version, wiper replaced regardless of condition, and no damage/crack present on the trim but none of it is true... imo they should correct the situation.

 

That's a easy fix and the dealership should have fixed it. I know the feeling. Some dealerships don't care about customer satisfaction.

 

Pplease compare to S class, would love to hear the pros/cons. Ride brakes handling build quality ect...
Thanks

 

Where does the S Class come into the discussion of Lexus CPO?

 

He gets confused easily, and is afraid to use commas.


Let's see if the OP ever returns to see your responses.

My bet is probably not.

 

IMO, there are standards for CPO eligibility that go beyond the dealer's discretion. Here's the CPO inspection form:

http://www.lexus.com/documents/broch...t-brochure.pdf

A couple of notes about the form:

1. You'll see three columns for each item: Lexus Standard; Needs Repair; Needs Replacement. There are also columns for Comments and Est. Repair. The box near the top of the form, Meets Lexus Standards, should be checked.

2. one of the categories is (Vehicle) Exterior Appearance Inspection, which includes: Paint chips and scratches; Body damage/dents/dings.

The buyer should have this completed form, including signatures from: the technician; the service manager; the pre-owned manager; and the customer. A potential CPO buyer should view a copy of this form before purchasing and, if they want to purchase the car, inspect the car themselves, and have an independent pre-purchase inspection performed.

So the question is: "What does Lexus Standard mean and what comprises those standards?" Unfortunately, I can't find an official Lexus list of them, but there is evidence they exist at the corporate level and include whether a vehicle is eligible for certification:

https://www.clublexus.com/forums/ct-...ml#post8555230

Of course, Lexus Corporate standards are to a degree subject to how a particular dealer interprets them, but this shouldn't prevent a buyer from researching those standards and pursuing getting the dealer to fix any apparent violations of those standards, and failing that, working with Lexus Corporate.

I therefore don't necessarily agree with the opinion that a dealer should fix (for customer service purposes), but isn't obligated to fix cosmetic flaws on a CPO purchase. It depends. Personally, if the dealer is willing to fix something as a good will gesture, I'd prefer that rather than quibbling about the reasons for it. It's simply important to know your rights in case you need to assert them to solve the problem.

 

[QUOTE=SW15LS;9305137]Where does the S Class come into the discussion of Lexus CPO?[/QUOT
Sorry moderator. I'll pm him.