HIDEXTRA.com HID Review
Driver School Candidate
Joined: Jun 2010
Posts: 4
Likes: 0
From: Canada
robertoyou - If I was dissatisfied with the color temperature I would not have as much of an issue. The problem is that I have been advised to wrap my ballasts in tin foil so that they could work as advertised. Clearly... this is not something that I am willing to do. I tried an alternate ballast (from a different kit that I have) and it works perfectly fine with no interference. It is unfortunate that I need to resort to posting on the board to hopefully get some sort of response (which I am still waiting for).
robertoyou - If I was dissatisfied with the color temperature I would not have as much of an issue. The problem is that I have been advised to wrap my ballasts in tin foil so that they could work as advertised. Clearly... this is not something that I am willing to do. I tried an alternate ballast (from a different kit that I have) and it works perfectly fine with no interference. It is unfortunate that I need to resort to posting on the board to hopefully get some sort of response (which I am still waiting for).
hey, i hope you got your response? i made a mistake in my reply to your original post. the pdf they sent me says they will make refunds, but minus 25% restocking fee or something like that.
did you gett your refund yet?
you havnt gotten anything on here most likely, cus michelle, the girl that was helping out on the forums, moved on to a diff job and shes no longer the rep for the forums.
and yeah i guess i can see how what they asked you to do sounds a little ridiculous. but just use whatever ballast worked for you then. hope you get your return.
im now in the process of an exchange, so we'll see how good their customer service is.
hey, i hope you got your response? i made a mistake in my reply to your original post. the pdf they sent me says they will make refunds, but minus 25% restocking fee or something like that.
did you gett your refund yet?
you havnt gotten anything on here most likely, cus michelle, the girl that was helping out on the forums, moved on to a diff job and shes no longer the rep for the forums.
and yeah i guess i can see how what they asked you to do sounds a little ridiculous. but just use whatever ballast worked for you then. hope you get your return.
im now in the process of an exchange, so we'll see how good their customer service is.
did you gett your refund yet?
you havnt gotten anything on here most likely, cus michelle, the girl that was helping out on the forums, moved on to a diff job and shes no longer the rep for the forums.
and yeah i guess i can see how what they asked you to do sounds a little ridiculous. but just use whatever ballast worked for you then. hope you get your return.
im now in the process of an exchange, so we'll see how good their customer service is.
Hi guys,
If you have any questions for exchange/refund, please feel free to email me at info@hidextra.com and I'll take care of you guys right away.
thanks!
Karen
Driver
Joined: Jan 2008
Posts: 155
Likes: 0
From: ca
I've been ripped off by HIDEXTRA. I bought a kit from them on another forum for my integra. Michelle helped me with the exchange of my first kit I received due to bulbs not matching and one of the ballast died after a week. I shipped the kit back to fremont (which is a 15 min drive), costed me 8 bucks for shipping. Got the another kit back, clearly been used (stickers already applied and no protective backing like the first kit). She denies the kit being used, the bulbs once again do not match. By then I was fed up and just wanted a refund. Shipped the kit back ($8 dollars again). Weeks go by and I get a confirmation by email from their RMA department that the refund will be issued within 3 days. A week passes, no refund received and I PM michelle on the forum and her response is "the refund SHOULD'VE been issued, check your payment method"
I paid with paypal so it is simple to see whether or not I've received a refund, especially since I don't keep money in there. My assumption is the communication was lost and unclear somewhere between her RMA department and her great management skills that to this day the issue has not been resolved and thanks to HIDEXTRA, I am out of a total of 76 dollars with nothing to show for it. Learn from my experience, spend the extra money from a quality vendor with quality kits.
I paid with paypal so it is simple to see whether or not I've received a refund, especially since I don't keep money in there. My assumption is the communication was lost and unclear somewhere between her RMA department and her great management skills that to this day the issue has not been resolved and thanks to HIDEXTRA, I am out of a total of 76 dollars with nothing to show for it. Learn from my experience, spend the extra money from a quality vendor with quality kits.
I've been ripped off by HIDEXTRA. I bought a kit from them on another forum for my integra. Michelle helped me with the exchange of my first kit I received due to bulbs not matching and one of the ballast died after a week. I shipped the kit back to fremont (which is a 15 min drive), costed me 8 bucks for shipping. Got the another kit back, clearly been used (stickers already applied and no protective backing like the first kit). She denies the kit being used, the bulbs once again do not match. By then I was fed up and just wanted a refund. Shipped the kit back ($8 dollars again). Weeks go by and I get a confirmation by email from their RMA department that the refund will be issued within 3 days. A week passes, no refund received and I PM michelle on the forum and her response is "the refund SHOULD'VE been issued, check your payment method"
I paid with paypal so it is simple to see whether or not I've received a refund, especially since I don't keep money in there. My assumption is the communication was lost and unclear somewhere between her RMA department and her great management skills that to this day the issue has not been resolved and thanks to HIDEXTRA, I am out of a total of 76 dollars with nothing to show for it. Learn from my experience, spend the extra money from a quality vendor with quality kits.
I paid with paypal so it is simple to see whether or not I've received a refund, especially since I don't keep money in there. My assumption is the communication was lost and unclear somewhere between her RMA department and her great management skills that to this day the issue has not been resolved and thanks to HIDEXTRA, I am out of a total of 76 dollars with nothing to show for it. Learn from my experience, spend the extra money from a quality vendor with quality kits.
thanks
Karen
Driver School Candidate
Joined: Jun 2010
Posts: 2
Likes: 0
From: ca
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Are these kits problematic? I'm interested in the 3000K for my IS350. It seems a lot of the competition has left the site or the industry.
Also, what's the installation like? Plug and play? Just connect the ballasts to the stock bulb connectors and you're done?
Also, what's the installation like? Plug and play? Just connect the ballasts to the stock bulb connectors and you're done?
Intermediate
Joined: Apr 2010
Posts: 396
Likes: 5
From: NJ
karen, i just sent you an email concerning slim ballasts. i checked the HIDExtra site and didn't see any slim ballasts offered without being part of a conversion kit. i'm already all set i just need to replace my ballasts.
