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Couple Bluetooth Questions

 
Old 02-02-19, 12:56 PM
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dspcap
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Default Couple Bluetooth Questions

Hi, I have a couple Bluetooth questions, hoping people on here know the solution too...
  1. When using my android phone for navigation, is it possible to get the turn by turn directions through the speakers while also listening to music? I know Android Auto fixes this, but we don't have that option with Lexus.
  2. After pressing the speak button, I will say, "call Andrew John", the response I get will be, "Do you want to call Andrew John" and I say yes, then it says, pick the number of the person I want to call...... Why the F*** does it want me pick the number of the person I want to call when it clearly understood I wanted to call "Andrew John"???? Is there a fix for this?
Thanks everyone !!!
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Old 02-02-19, 06:09 PM
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nsturk725
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1) I think if you plug your phone in via AUX Cable it will pipe the sound.

2) Are there multiple numbers for Andrew John? "Pick the number of the person sounds strange. Just to clarify, the system presents different people after it recognized the name?

"Pick the number of the person you want to call?"
Andrew John - ########
Mike Jacob - ########
Don Clary - ########








A
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Old 02-02-19, 06:13 PM
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dspcap
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Originally Posted by nsturk725 View Post
1) I think if you plug your phone in via AUX Cable it will pipe the sound.

2) Are there multiple numbers for Andrew John? "Pick the number of the person sounds strange. Just to clarify, the system presents different people after it recognized the name?

"Pick the number of the person you want to call?"
Andrew John - ########
Mike Jacob - ########
Don Clary - ########
A
Hi, thanks for the advice on number 1, I will try it. 2. Right, it will say, call "Andrew john" and I will say yes, then it presents me with names that have nothing to do with "Andrew"... I had this in my 2015 too, drives me crazy.
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Old 02-02-19, 06:18 PM
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nsturk725
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Originally Posted by dspcap View Post
Hi, thanks for the advice on number 1, I will try it. 2. Right, it will say, call "Andrew john" and I will say yes, then it presents me with names that have nothing to do with "Andrew"... I had this in my 2015 too, drives me crazy.
Does this only happen with Andrew John?
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Old 02-02-19, 06:21 PM
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dspcap
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Originally Posted by nsturk725 View Post
Does this only happen with Andrew John?
Pretty much everyone. I asked the dealer and they told me to have the radio learn my voice, which I did.....
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Old 02-02-19, 06:31 PM
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Originally Posted by dspcap View Post
Pretty much everyone. I asked the dealer and they told me to have the radio learn my voice, which I did.....
Okay, what model year and vehicle do you have?

I will check out the system when I go to work next week. I have access to all the Head Units.

(I don't think it has anything to do with the system learning your voice)

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Old 02-02-19, 08:05 PM
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Originally Posted by nsturk725 View Post
Okay, what model year and vehicle do you have?

I will check out the system when I go to work next week. I have access to all the Head Units.

(I don't think it has anything to do with the system learning your voice)
It's a 2016 ES350. Thanks so much
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Old 02-11-19, 08:10 PM
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Originally Posted by dspcap View Post
It's a 2016 ES350. Thanks so much
Hello -

I checked this out.

This is an HMI problem from the Tier-1 Supplier. I have reported the problem to the office that controls the Lexus infotainment Specs and they will reach out to the Tier-1 about further investigation.

This is not an issue with the Voice Recognition Vendor as their capability extends way past this. (meaning, the issue is very fixable, because its just a software tweak)

In the meantime, try one of the following;

1) Assign a nick name to the contact on your phone. Then try the Voice Command again using the nick name. This may be accepted and bypass the issue.
2) Assign a company name and say "call Andrew James from [Company Name]
3) Change his name slightly. Maybe try Drew James.

Hope this helps!

Good Luck

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