Warranty Experts: Headlight assembly not covered?
Thread Starter
Driver School Candidate
Joined: Oct 2017
Posts: 6
Likes: 0
From: Virginia
Warranty Experts: Headlight assembly not covered?
Hey guys,
I recently purchased a 2015 Lexus IS 250 from a local Volvo dealership months ago but last week my LED headlight went out so I took it to the Lexus dealership. To my surprise the Lexus rep informed me that the headlight assembly replacement would not be covered under the basic 48 month warranty?! I was under the impression otherwise?
Quote was $1,500 for parts + $380 for labor.
He did say that the vehicle was previously in a front-end accident... I wasn't aware of this and it has a clean Carfax... Is that why the headlight assembly replacement is 'not covered'? I just reached out to Lexus corporate but any other advice on how to proceed here?
Obviously I can purchase the assembly on the after market and have a local mechanic fix at a much lower cost but I'd prefer to have Lexus or original dealership do it for free
Am I out of luck here?
Thanks,
I recently purchased a 2015 Lexus IS 250 from a local Volvo dealership months ago but last week my LED headlight went out so I took it to the Lexus dealership. To my surprise the Lexus rep informed me that the headlight assembly replacement would not be covered under the basic 48 month warranty?! I was under the impression otherwise?
Quote was $1,500 for parts + $380 for labor.
He did say that the vehicle was previously in a front-end accident... I wasn't aware of this and it has a clean Carfax... Is that why the headlight assembly replacement is 'not covered'? I just reached out to Lexus corporate but any other advice on how to proceed here?
Obviously I can purchase the assembly on the after market and have a local mechanic fix at a much lower cost but I'd prefer to have Lexus or original dealership do it for free
Am I out of luck here?
Thanks,
Thread Starter
Driver School Candidate
Joined: Oct 2017
Posts: 6
Likes: 0
From: Virginia
Is your headlight housing damaged in any way, or did the LED just go out?
There was a Technical Service Bulletin issued for LED Headlight Housing Fracture & Condensation Accumulation back in January of 2015 (L-SB-0002-15). The TSB references an opening / fracture near the uppermost mounting tab of the headlight - if this concern is not present, the dealer most likely will not cover it under the TSB / warranty.
Also, the dealer may be assessing the prior accident as the cause for the headlight damage, if it is damaged and that's what led to the light going out - or maybe it's just that the LED light went out?
There was a Technical Service Bulletin issued for LED Headlight Housing Fracture & Condensation Accumulation back in January of 2015 (L-SB-0002-15). The TSB references an opening / fracture near the uppermost mounting tab of the headlight - if this concern is not present, the dealer most likely will not cover it under the TSB / warranty.
Also, the dealer may be assessing the prior accident as the cause for the headlight damage, if it is damaged and that's what led to the light going out - or maybe it's just that the LED light went out?
Thanks for your reply--very helpful.
Actually, I did notice when I purchased the vehicle that there was significant condensation in the same driver's side headlight assembly (this seemed to be ultimately taken care of by the Volvo dealer before they handed me the keys)... So then, perhaps regardless of whether there was a prior fender bender, can I cite this Technical Service Bulletin as grounds that they should replace it anyway? (provided they observe the same opening/fracture indicative of this 2015 issue?). This may be my best bet--much thanks.
And to your other point, the headlight just all of a sudden flickered out so the true cause is likely not due to the original fender bender which must have occurred many months ago... The trouble would be proving that though:/
Thanks,
I had both my headlights replaced on my 2014 350 fsport under warranty a few months ago but my car never been in an accident. Keep in mind that it different from dealership to dealership and also depend on the service advisor and if they are willing to do the work.
Lexus Test Driver
Joined: Mar 2016
Posts: 9,510
Likes: 2,577
Hi PatrixUSA,
Thanks for your reply--very helpful.
Actually, I did notice when I purchased the vehicle that there was significant condensation in the same driver's side headlight assembly (this seemed to be ultimately taken care of by the Volvo dealer before they handed me the keys)... So then, perhaps regardless of whether there was a prior fender bender, can I cite this Technical Service Bulletin as grounds that they should replace it anyway? (provided they observe the same opening/fracture indicative of this 2015 issue?). This may be my best bet--much thanks.
And to your other point, the headlight just all of a sudden flickered out so the true cause is likely not due to the original fender bender which must have occurred many months ago... The trouble would be proving that though:/
Thanks,
Thanks for your reply--very helpful.
Actually, I did notice when I purchased the vehicle that there was significant condensation in the same driver's side headlight assembly (this seemed to be ultimately taken care of by the Volvo dealer before they handed me the keys)... So then, perhaps regardless of whether there was a prior fender bender, can I cite this Technical Service Bulletin as grounds that they should replace it anyway? (provided they observe the same opening/fracture indicative of this 2015 issue?). This may be my best bet--much thanks.
And to your other point, the headlight just all of a sudden flickered out so the true cause is likely not due to the original fender bender which must have occurred many months ago... The trouble would be proving that though:/
Thanks,
Lexus Test Driver
Joined: Dec 2014
Posts: 917
Likes: 8
From: CA
I had a very similar incident. I suggest you go to a different dealer. How do they know it was in an accident? They said that about my car and I know in fact it was not! I guess stealerships need to make money some how. Luckily Corporate came to my aide and I went to a different dealer.
Trending Topics
Thread
Thread Starter
Forum
Replies
Last Post
