IS - 3rd Gen (2014-present) Discussion about the 2014+ model IS models

Alert: Nav system locking up

Thread Tools
 
Search this Thread
 
Old Jun 8, 2016 | 03:17 PM
  #136  
wdlugitch's Avatar
wdlugitch
Pit Crew
20 Year Member
Liked
Loved
 
Joined: Mar 2002
Posts: 249
Likes: 19
From: California
Default

Originally Posted by kneemahp
Just went to my local dealer here in woodland hills, ca. Was a long line of cars waiting to get reset. Took about 30 minutes but seems to be fine now. I know i could have done the reset myself, but i wanted some free bagels/donuts and coffee.

I saw all types of models coming in, so it's pretty widespread.
You are the smart one here; your issue was fixed, and you got free bagels/donuts and coffee!
Reply
Old Jun 8, 2016 | 03:34 PM
  #137  
DEMONX's Avatar
DEMONX
Driver
 
Joined: Mar 2016
Posts: 199
Likes: 1
From: MA
Default

Nothing is free at the stealer
Reply
Old Jun 8, 2016 | 03:50 PM
  #138  
dstopsie's Avatar
dstopsie
Lead Lap
 
Joined: Aug 2006
Posts: 547
Likes: 8
From: Los Angeles, CA
Default

Showed up to dealer. Saw general manager, explained how long I have been a customer and how many Lexus cars I have had, he pushed me through. In and out in 15 minutes!!!
Reply
Old Jun 8, 2016 | 03:51 PM
  #139  
nathantse's Avatar
nathantse
Lexus Test Driver
 
Joined: Dec 2015
Posts: 1,476
Likes: 60
From: California
Default

I got mine rebooted at work. Took no more than 5 mins.

Talked to the service guys, they said it should be a permanent fix. No customers had returned back angry that their Nav system f-ed up again.
Reply
Old Jun 8, 2016 | 05:01 PM
  #140  
Chrispies's Avatar
Chrispies
Driver
 
Joined: Nov 2015
Posts: 167
Likes: 5
From: Ca
Default

Pulling the Radio fuse also works to reset. I just did mine that way. IMO Easier than disconnecting battery terminal.
Reply
Old Jun 8, 2016 | 05:28 PM
  #141  
gymjenkie's Avatar
gymjenkie
Rookie
 
Joined: Apr 2015
Posts: 55
Likes: 0
From: CA
Default

Originally Posted by Chrispies
Pulling the Radio fuse also works to reset. I just did mine that way. IMO Easier than disconnecting battery terminal.
where is the radio fuse
Reply
Old Jun 8, 2016 | 05:30 PM
  #142  
Chrispies's Avatar
Chrispies
Driver
 
Joined: Nov 2015
Posts: 167
Likes: 5
From: Ca
Default

Originally Posted by gymjenkie
where is the radio fuse
Fuse box is behind the trunk release button
Reply
Old Jun 8, 2016 | 05:39 PM
  #143  
Moonsin's Avatar
Moonsin
Driver
 
Joined: Sep 2002
Posts: 142
Likes: 7
From: New Jersey
Default

Hmm... ive been out of the country since saturday...i wonder when i return home in 10 days my nav would start freaking out when i turn it on for the first time
Reply
Old Jun 8, 2016 | 07:22 PM
  #144  
MiniaLT's Avatar
MiniaLT
Driver School Candidate
 
Joined: Jun 2016
Posts: 18
Likes: 0
From: IL
Default

Yep I had same problem
Reply
Old Jun 8, 2016 | 07:41 PM
  #145  
donaldr's Avatar
donaldr
Driver School Candidate
 
Joined: Jun 2016
Posts: 2
Likes: 0
From: CA
Default

Originally Posted by nathantse
Uhh.. Was there an official announcement by lexus?

What years are affect by this?
Yes, Lexus said the cause was due to bad data from the weather and traffic data feed and the nav computer not properly handling bad data. The data source has been corrected, so now resetting the unit works. I hope they will issue a software update to do stricter checking of data so it is just ignored instead of causing the unit to fail. Fortunately I was not half way to Timbuktu when it failed. :-)

Model years affected: 2014-16
Reply
Old Jun 8, 2016 | 08:15 PM
  #146  
Olasek's Avatar
Olasek
Intermediate
 
Joined: Feb 2016
Posts: 489
Likes: 22
From: CA
Default

Originally Posted by donaldr
I hope they will issue a software update to do stricter checking of data so it is just ignored instead of causing the unit to fail.
I agree.
I recall from my early computer network programming days (a good 30 years ago) it was one of the key requirements how to handle corrupted data - if you can't do anything smarter - do nothing (flush the data) but crashing was a sign of a seriously flawed software.
Reply
Old Jun 8, 2016 | 08:21 PM
  #147  
donaldr's Avatar
donaldr
Driver School Candidate
 
Joined: Jun 2016
Posts: 2
Likes: 0
From: CA
Default

Originally Posted by Olasek
I agree.
I recall from my early computer network programming days (a good 30 years ago) it was one of the key requirements how to handle corrupted data - if you can't do anything smarter - do nothing but crashing was a sign of a seriously flawed software.
And even more important these days with so many people hell-bent on OTA attacks. Yes, it's Programming 101 - handle bad data, even if that simply means ignoring the data and waiting for the next packet. I bought Lexus for the quality... That has to extend to software in their components too.
Reply
Old Jun 8, 2016 | 08:23 PM
  #148  
BostonIS's Avatar
BostonIS
Pole Position
 
Joined: Aug 2015
Posts: 249
Likes: 4
From: WA
Default

Weird, 2014 is350 here. Day 2 of this debacle and my nav didn't have any of these problems. I think its really weird that there are some nav systems out there that wasn't affected by this glitch. Least I know what to do if it happens within the next couple days.
Reply
Old Jun 8, 2016 | 08:25 PM
  #149  
jkonquer's Avatar
jkonquer
Instructor
10 Year Member
Liked
Loved
Community Favorite
 
Joined: Jul 2014
Posts: 974
Likes: 79
From: CA
Default

I haven't drove my car for few days now. Am I being affected or should I wait until the problem is resolved?
Reply
Old Jun 8, 2016 | 08:31 PM
  #150  
Digmymojo's Avatar
Digmymojo
Driver School Candidate
 
Joined: May 2016
Posts: 16
Likes: 0
From: GA
Default

On an IS350 equipped with navigation, do you have to subscribe and pay a monthly fee to keep navigation active (like Xm), or is it self-contained and always-on? Or does it utilize your cellphone data...or what?
Reply



All times are GMT -7. The time now is 04:19 AM.