My blood is boiling. Please advice.

I bought a CPO 2013 GS 450h in June 2017, after ONLY about 2000 miles later, the starter battery (not the Hybrid) doesn't start the car. In the last month, I had to wait for Lexus Roadside assistance 4 times (YES FOUR) for it to jump start my car. Brought the car to the dealer and I thought it was going to covered under the CPO. The dealer said NO, since it wasn't part of the hybrid battery. And since this is a "special" battery, it going to cost me around $600 to change it.

Yes, $600 to change the battery for a CPO that was bought less than 6 months and 2000 miles. Has Lexus L/Certified gotten down the toilet?

 

A failed 5 year-old battery in a 2013 GS 350 would not be covered by CPO warranty...any more than wiper blades or brake pads would be covered. Why would you think the ~5 year-old battery in your 2013 GS 450h should be replaced under CPO warranty. You might want to refresh your memory on what your CPO warranty covers ... or maybe read it for the first time if you never even read it.

Hope your boiling blood cools down...

 

this is one of the moments where the general public think CPO is some amazing thing.

They look over the car and its running good, check all boxes and DONE!

should they put new brake pads, wipers, interior/exterior polish, tires etc (I wish they did, but then the price would be 7k more then a non CPO)

It is common knowledge that aux batteries do not last much longer then 5 years.

 

You sound like a car salesman. Perhaps you know all the details on the CPO contracts by heart.

Nobody is asking for anyone to pay for the "5 year-old" battery replacement. However, the point here is what do what considered as reasonable. If the vehicle is less than 6 months/2000 miles since purchase, and the selling points was "161 points check by L/Certified", it is fair to question and call out the dealership that the check wasn't as good as they claimed.

It is not like I bought this vehicle 5 years ago and now wanted something replace for free. The vehicle was last checked and certified on 6/2017, and it was sold based on that merit.

 

Nope - far from a car salesman.

When a battery is load tested and found to test 'GOOD' that does not mean that 24 hours later the battery cannot fail. In your case the battery in your car was load tested as part of the overall checklist and obviously it was found to test 'GOOD'. Unfortunately for you this 5 year-old battery failed soon thereafter. In case you didn't know - there are more parts on your 5 year-old car that are [also] not covered by the CPO warranty.

You may convince your Lexus dealer to help you some with a goodwill discount on a new battery, but I think you are clearly wrong in thinking that Lexus owes you any help on a 5 year-old battery that performed adequately when you purchased the car, but failed some months later. That is just part of purchasing a used car...especially a 4 year-old used car. You should know that wear items will need to be replaced - sooner or later!

Have you read your CPO warranty? If you did, do you comprehend it?

 

Let me help you understand what is covered, and what is NOT covered...

Lexus Certified Pre-Owned covers the cost of mechanical breakdown of the parts listed below after your vehicle’s Certified Warranty expires:

ENGINE
All internally lubricated components and: Air Control Valve (ACV); Air Pump; Balance Shaft; Camshaft; Crankcase Ventilation Valve; Crankshaft; Crankshaft Pulley; Cylinder Heads; Engine Block; Engine Mounts; Engine Oil Reservoir; Engine Oil Reservoir Pump; Equipment Drive Shaft; Exhaust Gas Recirculation Valve; Exhaust Manifolds; Exhaust Manifold Heat Insulator; Exhaust Pipe Gasket; Flexplate; Flywheel; Idler Pulley; Intake Manifold; Mixture Control Valve; Oil Cooler; Oil Filter Bracket Subassembly; Oil Pan; Oil Pressure Switch; Oil Pump; Oil Sending Unit; Pair Valve (Reed Valve); Piston; Seals and Gaskets; Supercharger; Supercharger Bypass Valve; Supercharger Intercooler; Supercharger Relay; Tensioners; Thermal Vacuum Valve; Thermostatic Valve; Three-Way Catalyst Converter; Timing Belt; Timing Chain; Timing Cover; Timing Gears; Turbo Intercooler; Turbo Wastegate; Turbocharger; Vacuum Switch; Vacuum Switching Valve; Vacuum Transmitting Valve; Valve Covers; Water Pump

MANUAL TRANSMISSION
Transfer Case Components (All internally lubricated components) and: Clutch Master Cylinder; Clutch Pedal Subassembly; Clutch Release Cylinder; Control Position Indicator Subassembly; Gears and Shafts; Hoses, Lines and Tubes; Master Cylinder Reservoir; Radial Ball Bearing (for Clutch Release) and/or Clutch Fork; Seals and Gaskets; Shift Lever Boot and/or Retainer; Shift Lever ****; Shift Linkage and Cables; Transfer/Transmission Case; Transmission Mounts

AUTOMATIC TRANSMISSION
Transfer Case Components (All internally lubricated components) and: Hoses, Lines and Tubes; Seals and Gaskets; Shift Lever ****; Shift Linkage and Cables; Solenoids; Torque Converter; Transfer/ Transmission Case; Transmission Mounts; Vacuum Modulator

AXLE ASSEMBLY
(Front, Rear, Four-wheel and All-wheel Drive): All internally lubricated components and: 4x4 Actuators; Axles and Bearings; Center Support Bearing; Constant Velocity Joints and Boots; Constant Velocity Boot Band; Differential Carrier Assembly; Drive Axle Housing; Drive Shaft; Hubs; Locking Hubs; Seals and Gaskets; Thrust Washers; Universal Joints; Viscous Coupling

SUSPENSION
(Front and Rear): Bushings/Bearings; Control Arm Shafts; Electronic Suspension Actuator/Motor and Compressor; Front and Rear Coil Springs; Front and Rear Stabilizer Bar; Front Leading Arm; Front Spring Assembly; Radius Arm; Spindle; Spindle Support; Suspension Spring Shackles; Steering Knuckle; Strut Rod; Sway Bar Link; Torsion Bar Spring; Upper and Lower Ball Joints; Upper and Lower Control Arms; Upper Arm Shaft

STEERING
Gear Box internal components and: Bushings/Bearings; Center Link; Horn Contact Ring; Hoses, Lines and Tubes; Idler Arm; Knuckle Stopper Cover; Pitman Arm; Power Steering Pump; Power Steering Pump Pulley; Rack and Pinion; Seals and Gaskets; Steering Column; Steering Column Coupling; Steering Column Shaft; Steering Dampener; Steering Gear Box and Pump Housings; Tie Rod End

FUEL SYSTEM
Air Flow Meter; Carburetor; Charcoal Canister; Diesel Fuel Injection Pump; Electric Fuel Pump; Electronic Fuel Injection System; Fuel Filler Opening Lid Hinge Spring; Fuel Injectors; Fuel Pressure Regulator; Fuel Pump; Fuel Sending Unit; Fuel Sensors; Fuel Tank; Throttle Body

COOLING SYSTEM
Coolant Level Sensor/Tank; Cooling Fan Relay; Cooling Fan Sensor; Engine Coolant Temperature Switch or Sensor (at radiator); Engine Cooling Fan Motor; Engine Fan; Engine Fan Clutch; Engine Fan Motor; Engine Fan Shroud; Equipment Drive Pulley; Fan Bracket Subassembly; Radiator; Seals and Gaskets; Thermostat

AIR CONDITIONING/HEATING
Air Conditioning Heater Box Assembly; Air Conditioning Lines and Tubes; Air Conditioning Pressure Switches; Air Temperature Control Programmer; Blower Motor; Blower Motor Resistor; Compressor; Compressor Clutch Assembly; Compressor Pulley; Condenser; Condenser Fan and Motor; Cooler Control Switch; Damper Servo; Defroster Control Cable; Evaporator; Evaporator Temperature Sensor; Expansion Valve; Heater Control Head; Heater Control Valve; Heater Core; Idler Pulley; Pressure Regulator Assembly; Receiver/Dryer; Schrader Valve; Seals and Gaskets

BRAKES
Anti-Lock Braking/Traction Control Actuator, Pump and Motor; Brake Booster; Brake Hoses, Lines and Tubes; Brake Pedal Subassembly; Disc Brake Calipers; Load-Sensing Proportioning Valve; Master Cylinder; Parking Brake Cable; Parking Brake Control Handle Assembly; Parking Brake Lever Subassembly; Parking Brake Pedal Subassembly; Proportioning Valve; Rear Brake Backing Plate; Seals and Gaskets; Wheel Cylinders

HYBRID
Hybrid Vehicle Generator Assembly; Hybrid Vehicle Motor Assembly; Hybrid Vehicle Transaxle Assembly; Transmission Input Damper Assembly; Actuator Assembly Shift Control; Battery Computer Assembly; Battery Current Sensor; Circuit Breaker Sensor; Combination Meter Assembly; Combination Meter Computer; Hybrid Vehicle Battery Blower Assembly; Hybrid Vehicle Battery Blower Motor Control; Hybrid Vehicle Battery Thermistor; Hybrid Vehicle Control Computer; Inverter Assembly with Converter; Main Switch Assembly; Power Source Control Computer Assembly; Power Steering Electronic Control Unit Assembly; Power Steering Gear Assembly; Shift Lever Position Sensor; Skid Control Computer Assembly; Steering Column Assembly; Transmission Control Module

ELECTRICAL
Alternator; Automatic-Off Headlamp Sensor, Timer and Switches; Automatic Shoulder Belt Motor and Switches; Automatic Temperature Control Unit; Battery to Ground Cable; Battery to Starter Cable; Blower Motor; Blower Motor Resistor; Charge Warning Relay; Clutch Starter Interlock Switch; Convertible Top Motor; Cruise Control Actuator/Servo; Cruise Control Sensors and Switches; Cruise Control Vacuum Motor; Defogger Relay; Distributor; Door Control Relay; Engine Coolant Temperature Gauge and Sending Unit; Engine Coolant Temperature Receiver Gauge and Sending Unit; Engine Cooling Fan Motor; Engine Tachometer; Fuel Gauge and Sending Unit; Fuel Receiver Gauge and Sending Unit; Guide Rail Limit Switch; Headlamp Washer; Headlight Control Relay; Horn; Horn (for theft deterrent); Ignition Coil; Ignition Switch Lock Cylinder and Key Set; Integration Relay; Lamp Failure Indicator Sensor; Lock Cylinder Set; Main Relay; Manually Operated Switches; Oil Pressure Receiver Gauge and Sending Unit; Power Antenna Motor and Cable; Power Door Lock Actuator; Power Mirror Defogger; Power Mirror Motor; Power Seat Motors; Power Sliding Door Motor; Power Window Motor/Regulator; Rear Shock Absorber Control Actuator; Retractable Headlamp Motor; Shoulder Belt Drive Motor; Smart Entry and Start System Switch, Sensor and Electronic Control Unit; Spark Plug Resistive Cord; Speedometer; Starter Motor; Starter Solenoid; Stop Light Switch; Sunroof Cables; Sunroof Motor; Taillight Control Relay; Turn Signal Flasher; Unlock Warning Buzzer; Windshield Washer Pump; Windshield Wiper Link Assembly; Wiper Control Relay; Wiper Motor; Wiring Harnesses

COMPUTERS AND ELECTRONICS
Airbags; Airbag Sensors; Antenna Cord; Anti-Lock Braking/Traction Control Computer and Sensors; Automatic Shoulder Belt Computer; Body Control Module; Circuit Opening Relay; Compact Disc (CD) Player; Cruise Control Computer; Electronic Ignition Unit; Electronically Controlled Transmission/Transfer Case Computer and Sensors; Electronically Modulated Suspension Computer; Engine Control Computer; Front Seat Airbag Assembly; Graphic Equalizer; Knock Sensor; Navigation System; Power Mirror Electronic Control Unit; Power Seat Computer; Progressive Power Steering Computer; Radio Tuner; Steering Sensor; Stereo Component Amplifier; Sunroof Control Computer and Relay; Tape Player; Tilt/Telescoping Steering Computer; Traction Control Computer; Trip Computer; Variable Induction System; Vehicle Security Computers and Sensor; Wiper Module

ADDITIONAL COMPONENTS
Accelerator Pedal and/or Bracket Subassembly; Accelerator Pedal Rod Assembly; Back Door Lock Assembly; Convertible Roof Hook; Door Handles; Door Lock Cylinder; Front and Rear Door Lock Assembly; Front Seat Belt; Glove Compartment Door Lock Cylinder; Glove Compartment Door Latch Subassembly; Hinges; Hood Lock Assembly; Hood Lock Control Cable Assembly; Hood Support Assembly; Rear Seat Belt; Reclining Seat Back Adjuster; Removable Roof Lock Handle; Seat Track Assembly; Shoulder Belt Guide Rail Assembly; Sliding Roof Drive Cable; Sliding Roof Guide Rail; Tail Gate Lock Assembly; Tilt Roof Lock Handle Assembly


THESE ARE THE ITEMS NOT COVERED:

Accessory Drive Belts; Batteries; Body Panels; Brake Linings, Pads and Shoes, Rotors and Drums; Bumpers; Carpet; Chrome; Clutch Friction Disc and Pressure Plate; Dash Cover and Pad; Door Fabric; Door Trim; Filters; Fluids; Glass (including Windshields); Headliner; Heating Hoses, Lines and Tubes; Hoses; Hybrid Vehicle Battery Pack; Hybrid Vehicle Battery Plug Assembly; Hybrid Vehicle Relay Assembly; Hybrid Vehicle Supply Battery Assembly; Interior and Exterior Trim and Moldings (including but not limited to: Ashtrays, Covers, Cup Holders, and Vents); Lamps, Light Assemblies/Housings, and Light Bulbs; Nuts, Bolts, Clips, Retainers, and Fasteners; Paint; Rust and Corrosion Damage; Seat Covers; Sheet Metals; Shiny Metals; Spark Plugs; Structural Framework and Welds; Tires; Vacuum Hoses, Lines and Tubes; Weather Stripping; Wheels and Rims; Windshield Wiper Blades (Rubber component); All interior and exterior cloth, leather, and stitching including convertible tops and/or vinyl tops including but not limited to: any vibration, deterioration, discoloration, disfigurement, warping, fading, staining, stretching, ripping, punctures, tearing, and/or scratches


Did you happen to notice that the second item NOT COVERED happens to be 'batteries'?

 

OP... I had to replace my wife's GS450 battery, it cost me $350 with a discount at dealer just for a battery, took me 10 mins to replace at home.

 

there is a Toyota Battery that fits 100% , and is 3 amp more
looks exactly the same but don not have the panasonic sticker..
cost is around 130 dollar here in Norway , suspect its cheaper in the US

 

Thanks for that info fillerf, do you happen to know what the part number/model number of the battery is?

~ Im2bz2p345

 

it should be the
TOYOTA 28800-YZZJA 12V 65Ah-590A BCI-570A EN
It fits european lexus GS 450H 2013-
The Lexus guy just walked into the Toyota department and got one, guess its pretty common battery so I am sure Toyota US have a matching one.
Its also been used as as replacement batttery on the GT86 when I google it