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Figure I would chime in as I have had an issue with my dash. I have a 2013 GS450h Liquid Platinum with black interior. I was washing my car in the summer under a large tree that shades my driveway. It was a full sun day and I figured the shade was enough for a wash. After drying my car with a soft terry bath towel I went to dust the dash and the area in front of the passenger seat was very hot as the shade was now off the front of my car that the towel stuck and left what looked like scratches (from the terry texture) in the dash. The dash was gooey soft from the heat. You can imagine my horror, I tried to smooth it out but no luck. I used every high end dash, interior cleaner leather conditioner I could find but the mark was still there. I massaged it, rubbed it, even tried a hot hair dryer to soften it and it was still visible from the drivers seat I finally got it about 97% removed by using Gummi Pflege Stift by Nextzett. It is for door seal conditioning. I rubbed it on the whole area and it just about disappeared. It leaves a matte finish so no drastic change. I wish this letter came right after it happened. Not sure the dealer will believe my story, plus it is not very noticeable at all now.
I just ordered a dashmat. I’ll post up how it looks. Besides the cracking the glare I get sometimes it dangerous. Surprised that’s not a recall of its own. I’m hoping the mat fixes that also
Just seeing this thread. I definitely have a crack in the dash above my glovebox in my 2013 GS350 F Sport and I haven't received any customer care letter. My crack is almost exactly like the one posted below like fuddyduddy posted. Similar direction of the crack too. I wonder if this is clearly a weak point in the dash. Are you all finding this to be covered by Lexus? The crack started easily a while ago, but I haven't found a solution yet that I know I could trust.
Just seeing this thread. I definitely have a crack in the dash above my glovebox in my 2013 GS350 F Sport and I haven't received any customer care letter. My crack is almost exactly like the one posted below like fuddyduddy posted. Similar direction of the crack too. I wonder if this is clearly a weak point in the dash. Are you all finding this to be covered by Lexus? The crack started easily a while ago, but I haven't found a solution yet that I know I could trust.
The owner of record at the time Lexus came out with the service bulletin about this issue received a chance to have it replaced. It's too late for you now...
You can buy a replacement dashboard and get it replaced. The new dashboards are made with a different material that has no issues.
The owner of record at the time Lexus came out with the service bulletin about this issue received a chance to have it replaced. It's too late for you now...
You can buy a replacement dashboard and get it replaced. The new dashboards are made with a different material that has no issues.
Thanks. My trim is silver instead of the brown wood like in the photo. $60 is an unbelievable price though.
Not sure about the trim on that one though, didn't even realize it came with the assembly.
Edit: Nevermind it seems like thats just the price of one part, everything in total adds up adds up to way more. Unless there's a way to only replace the damaged part and reuse everything else from your current car; someone with more knowledge needs to chime in.
I finally got it about 97% removed by using Gummi Pflege Stift by Nextzett. It is for door seal conditioning. I rubbed it on the whole area and it just about disappeared. It leaves a matte finish so no drastic change. I wish this letter came right after it happened. Not sure the dealer will believe my story, plus it is not very noticeable at all now.
