Before I left the dealership, I asked for quotes for the work I was going to have done. I was speficially quoted, for parts and labor, with tax, $233 and change. When I arrived the bill was $249 and change. The kid at the checkout counter just kept staring at the papers and had no explanation. Besides feeling like a dope for paying those prices in the first place, I guess I've learned that asking for a price beforehand means absolutely nothing.

 

So you just paid and walked?

 

Its only 15 bucks Just take a whole bunch of cookies and bottle from their lounge and call it even

 

that's why it's called an estimate

 

yup, take a 6 pack of soda and some chips and call it even.

 

I definitely paid and walked. Took no cookies or beverages of any kind. It's not that it's only $15, I didn't ask for an estimate, I asked for the cost of the parts and labor, so I wouldn't be surpised when I returned. Rained on my clean car, too. It's like freakin Seattle around here.

 

clean out the mini-fridge and the cookie basket, and you'll be ahead!

 

sounds like your estimate was sans 7% sales tax

Whenever I request a price from my Lexus dealer, they exclude sales tax in the # since it's nothing they control and it must be added. Plus I'm sure it helps get more yes than no b/c it's a smaller #. It's not right since you asked for it w/ sales tax but sounds like that is the case none the less.

 

yah 15 dollars is not much but that's wrong on the sales rep for doing nothing about it. i'm pretty sure it could've been adjusted. must be a new guy.

 

The consumer law is quite specific, if your car repairs are over $100 the repair shop must give you a verbal quote in person or one in writing if you request one. Once they give you a quote, the repairs can not exceed more than 10% above this quote without your approval. So they were in compliance with the law like it or not.

 

An estimate is an estimate and it is disclosed on the paperwork you sign. $15.00 is better than 150.00. It could have been worse.

 

adjust what? it's an ESTIMATE, so that's where it stands.

 

I'm not talking about service where the work and/or parts needed is unknown until the tech gets in there. I'm talking about 20k service and a cabin filter. Is there not a set price for both of these? I was given one - tax included. I didn't know there was wiggle room. Hey, whatever. Obviously, the $15 was important to them, even after their ridiculous pricing. I still don't know why a car dropped off at 9am for the 20k isn't ready until the following morning either. Oh, and 2 chips on the car that weren't there when I left it.

 

I would worry more about the 2 chips in the paint than the $15