Car does not start properly sometimes
Driver School Candidate
Joined: Feb 2008
Posts: 16
Likes: 0
From: New York
I have no idea how to reach Lexus. The only number out there is the general customore service number.
They did replace my vehicle but it sure wasn't easy. For more than six weeks they finally decided it had nothing to do with where the car sat on my property or the fact that I might not have known how to put my foot on the brake and press a button to start the engine - DUH! The car they replaced it with seems fine so far, but I feel that I should be compensated (monitarily) for the expenses I incurred (lease payments, insurance payment, and inconvenience) while the car was in the shop for more than 6 weeks. We've sent several e-mails and made several phone calls to corporate and once in a while we get an e-mail back saying that someone is checking into the situation, and will get to us soon. I would never want to go through another negative experience like this and I am so blown away that it is Lexus who is not stepping up to the plate to make things right.
They did replace my vehicle but it sure wasn't easy. For more than six weeks they finally decided it had nothing to do with where the car sat on my property or the fact that I might not have known how to put my foot on the brake and press a button to start the engine - DUH! The car they replaced it with seems fine so far, but I feel that I should be compensated (monitarily) for the expenses I incurred (lease payments, insurance payment, and inconvenience) while the car was in the shop for more than 6 weeks. We've sent several e-mails and made several phone calls to corporate and once in a while we get an e-mail back saying that someone is checking into the situation, and will get to us soon. I would never want to go through another negative experience like this and I am so blown away that it is Lexus who is not stepping up to the plate to make things right.
Pole Position
Joined: Mar 2008
Posts: 387
Likes: 0
From: Minnesota
Anyone know what the best way is to give feedback to Lexus on their product/service?
I'm not happy with the engine issue and it's embarrassing for Lexus that I have to inform their Technicians of the TSB, even though they've told me for 2 weeks that they would 'look into it'. I'm not feeling the love here and I'm definitely not a happy camper.
Anyone know the best way to get Lexus proper feedback on this dealership?
I'm not happy with the engine issue and it's embarrassing for Lexus that I have to inform their Technicians of the TSB, even though they've told me for 2 weeks that they would 'look into it'. I'm not feeling the love here and I'm definitely not a happy camper.
Anyone know the best way to get Lexus proper feedback on this dealership?
Rookie
Joined: Dec 2007
Posts: 88
Likes: 0
From: Wisconsin
I'm dealing in Milwaukee. In January when I brought the problem up to them, they seemed to take it seriously...
"Lexus Engineers are in the US this week to figure it out, top of our priority list, blah blah blah.... they'd call me immediately when the fix was available."
No calls.... of course I check this forum to find out what others are experiencing.... and alas the fix came out 2 weeks ago. When I went in yesterday, the service manager still tried to tell me the fix was not available. Only when I gave him the TSB I found here was he convinced.
Just not happy to do their job. I know they deal with Lexus cars all day long, but I only have 1, it's my first, and I don't think my expectations are that high.... Car needs to start properly.
"Lexus Engineers are in the US this week to figure it out, top of our priority list, blah blah blah.... they'd call me immediately when the fix was available."
No calls.... of course I check this forum to find out what others are experiencing.... and alas the fix came out 2 weeks ago. When I went in yesterday, the service manager still tried to tell me the fix was not available. Only when I gave him the TSB I found here was he convinced.
Just not happy to do their job. I know they deal with Lexus cars all day long, but I only have 1, it's my first, and I don't think my expectations are that high.... Car needs to start properly.
Pole Position
Joined: Mar 2008
Posts: 387
Likes: 0
From: Minnesota
beercity...no arguments there...they should be on top of it...in fact should be proactive about calling about it. No car...let alone a Lexus should make that kind of sound. Hope it is all fixed now. Also hope we get some warmer weather up here to really enjoy our new found loves.
The only upside is that this forum has been fantastic to be able to understand the latest and greatest...I assumed lexus dealers would be watching these forums as well...maybe not.
The only upside is that this forum has been fantastic to be able to understand the latest and greatest...I assumed lexus dealers would be watching these forums as well...maybe not.
Rookie
Joined: Dec 2007
Posts: 88
Likes: 0
From: Wisconsin
I agree... thought they'd be proactive, but they have not been. In fact, every time I've called to get appointment this week, they ask if it's for the 5k service... I have to say no, the car only has 1100 miles on it b/c it won't start all the time and it's annoying to drive like that.
You'd think they'd at least flag the account to show the car has a serious problem and needs to get in for service.
Anyway... the service appointment is made. I'm traveling all next week, so won't be able to actually get the fix until the first week of April.
Warm weather is greatly anticipated! Finally seeing the grass (dead grass) here in Milwaukee.
You'd think they'd at least flag the account to show the car has a serious problem and needs to get in for service.
Anyway... the service appointment is made. I'm traveling all next week, so won't be able to actually get the fix until the first week of April.
Warm weather is greatly anticipated! Finally seeing the grass (dead grass) here in Milwaukee.
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DroppedGS
LS - 1st and 2nd Gen (1990-2000)
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Jan 21, 2005 03:53 PM
