Rattles

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Apr 17, 2002 | 02:05 PM

JYOO

Guest

Posts: n/a

Rattles

I have a couple rattles that get on my nerves, I called the dealer and they told me that rattles are only covered up to 12k miles. Thats weak. How much do dealers charge to fix rattles? Thanks.

Apr 17, 2002 | 02:07 PM

alexus

Pole Position

iTrader: (1)

Joined: Feb 2002

Posts: 2,840

Likes: 8

From: New York

hmm.. i was wonderin about that too..

Apr 17, 2002 | 03:57 PM

pvmike1

Lexus Champion

Joined: Dec 2001

Posts: 2,183

Likes: 5

From: California

Rattles only covered up to 12k? i never heard that one before. i have some rattles, but only 8k. can we get some input from anyone who works at lexus?

Apr 17, 2002 | 09:26 PM

itsallgood

Lead Lap

Joined: Feb 2001

Posts: 458

Likes: 0

From: Kailua, Oahu

I never heard of that before, 12K for rattles. My warrenty covers 4yrs/50K, bumper to bumper.
I would really question that 12K bullsh*t.

Apr 18, 2002 | 12:13 AM

kschiu

Driver

Joined: Nov 2001

Posts: 105

Likes: 2

From: California

I did a research on this a while back. My car has a rattle in the real package tray and a front suspension noise. I take it to the dealer after 2yrs into the warranty. I went to Magnussen Lexus in Fremont where I brought the car and this is the reply they give me. "We would love to work on your rattles but rattles and noises are only cover by the warranty for 12 months, so we do have to charge to diagnose it." I called Lexus USA and they basically told me the same thing.

I then take the car for service in Lexus of Stevens Creek. They told me they will look at it to see they can reproduce the noise. They reproduce the noise and they diagnose it to be worm front struts and control arms. The replace it all under warranty. The car drive better than new. I highly recommend their service.

The botton line is that the 12 month noise and rattle warranty is real and most dealers are strict about that. Some dealers are more considerate and one just have to look for it. Good luck.

Apr 23, 2002 | 08:29 PM

webnuts4u

Driver School Candidate

Joined: Apr 2002

Posts: 8

Likes: 0

From: Texas

Did your rattles happen at mainly low speeds on bumpy roads? When I drive my ES300 over seeminly insignificant bumps, I get a sort of popping sound from what sounds like the strut area. My car is 100K certified and I was about to try and have these fixed by the dealer.