I had a small rattle coming from the lower pass side under dashboard somewhere. When i took my car in to be serviced yesterday they said that they only cover rattles for 12k miles or 1 year or something like that. Is this true? I have a '99 GS300, i thought it would have been covered under warranty but he said they have to charge me $85 to look at it. $85 is their hourly rate. Does this sound right?


Thanks,
John

 

No It does not sound right.
Talk to the Service Manager.
If that does not work call the 800 number for Lexus USA and complain.
Bumper to Bumber waranty.
I don't see any 12month crap.

 

They are supposed to cover "adjustments" during the length of the original warranty. You can check out the coverage and disclaimers of the warranty on the Lexus web site.

http://www.lexus.com/cpo/war_plan_comp.html

 

Well i havent picked up the car yet. Should i mention something to the guy when i pick up and and he askes me to pay? Any of you know that lexus 800 number?

Thanks

 

http://www.lexus.com/contact.html

Phone: 1-800-255-3987 prompt #4

Good luck.

Ethan

 

Thanks alot guys for all your help. I just got off the phone with a very nice man at that 800 number and he said i shouldnt have had to pay anything. He is going to call the dealer and speak to the service manager and see why they charged me for that. He said they will be able to reimberse me if it turns out that i should not have gotten charged.


Thanks again,
John

 

Good!

And I hope the service consultant that helped you is reprimanded as well.

Just curious, how much were they trying to charge you?

 

I didnt pick it up yet. Im actually going to in about 30 minutes. When i had dropped it off he said that it will be $85 which is their hourly rate.

 

are you kidding me??? leave it up to lexus customer care -- they'll take good care of you.

 

Picked up the car, the problem was resolved and they didnt charge me, so i guess the guy from customer service called him like he said he would. Saved myself $85, thanks guys

 

I have a rattle in my dash near the glove box as well, I am going to see what my dealer says. I have 36K miles...we will see....

 

So what was causing the rattling and do you know the solution?
I'd love to make this a quick do it yourself if possible. Got 69k on the '99 GS3.

 

I took my 99 GS400 in recently for noise from the sunroof (which they said they did not hear, but it was much better afterwards) and the service folks suggested that there was a rattle coming from the glove box (which I did not hear). They ordered a new glove box and installed it for free. No rattles now (of course I did not hear them before). I think there are also some service bulletins on glove box rattle that I saw on Edmunds.com.

Now if I could make the occasional load cracking sound from the sunroof go away...

 

According to this thread TSB thread , the Service Bulletin for the moonroof noise is BO004-99 DEC 99 Moonroof - Creak Noise Reduction. Hope this helps.

 

Eric,

thanks for your post. I did mention to the service advisor that there was a TSB on the sunroof problem, but they "did not hear any rattle" from the sunroof. However when I got the car back, the previous almost constant creaking was reduced to an occasional cracking sound. I'll give it a little more time, then I'll take it back before the warranty is up...