I have had State Farm for years. My one and only accident claim with them was quick and painless - and didn't cause my insurance rate to go up even though it was my fault. I don't have any particular complaints. I don't work for them either . Just sayin...

 

I'm glad you've had a good experience. Customer surveys suggest you're one of the lucky ones.

 

Did I miss something? 48 responses and no explanation as to how a dealer destroys a new vehicle requiring frame sections replaced. Did it fall off a lift? Did a tech drive it into a wall or another vehicle? That dealer better make it right and I would be trading for a new Ultra Luxury immediately. Just my 2pennies.

 

Great questions.

We're all wondering how this plays out. Hopefully, the OP will let us know.

 

IMHO the OP’s holding all the cards and might have to play it tough, but I don’t see how that ends well for the dealer if lawyers or the media get involved; unless we somehow signed a hold harmless form without realizing it when we left our vehicles for service. This wasn’t just a scratch if welding and bodywork were needed. Plus, dealers usually have their own insurance to cover stuff like this.

Even if the OP gets a new ES at no additional cost, that doesn’t undo the frustrating experience and wasted time.

 

We are still working out the details and will keep you posted on any updates.. Thanks for all the suggestions and your support and mainly understanding the pain of this situation! Totally appreciate it.

 

Did you find out how the damage was done?