Lexus Drivers web site

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Apr 13, 2021 | 03:33 PM

#31

lesz

Lead Lap

Joined: Aug 2013

Posts: 4,279

Likes: 1,034

From: Illinois

Quote:

Originally Posted by Beachtyme

Called Lexus today, the site is having issues and should be fixed by 4/22/2021.

When I contacted them a couple of weeks ago, I was told the same thing, except that they told me that it would be fixed by 4/2/21.

Something makes me question their credibility.

I got my problem with logging in fixed only after contacting the technology specialist at the Lexus dealer, and he got it fixed for me. I'd suggest doing the same.

Apr 14, 2021 | 01:39 AM

#32

Poppa

Thread Starter

Instructor

Joined: Jan 2014

Posts: 756

Likes: 168

From: Louisiana

Quote:

Originally Posted by Beachtyme

Called Lexus today, the site is having issues and should be fixed by 4/22/2021.

I just tried to log into my account and it worked.. it was a " little " slow, but I got in.

Apr 15, 2021 | 02:04 AM

#33

nuraman00

Instructor

Joined: Dec 2013

Posts: 755

Likes: 22

From: CA

Quote:

Originally Posted by Beachtyme

I'm having issues as well. Doesn't matter what browser I use, always directs to: https://aem.drivers.lexus.com/lexusd...?errorcode=500

403 - Invalid URL

This is after logging in to the site. I did reset my password recently, and since then the same thing over and over, as above.

Quote:

Originally Posted by Beachtyme

Called Lexus today, the site is having issues and should be fixed by 4/22/2021.

Quote:

Originally Posted by lesz

I have tried to log in the past few days, and I get that 403 error.

I've tried in both Firefox and Chrome.

I get the same error @Beachtyme posted.

What should I do?

Apr 15, 2021 | 02:24 AM

#34

Poppa

Thread Starter

Instructor

Joined: Jan 2014

Posts: 756

Likes: 168

From: Louisiana

Quote:

Originally Posted by nuraman00

I have tried to log in the past few days, and I get that 403 error.

I've tried in both Firefox and Chrome.

I get the same error @Beachtyme posted.

What should I do?

Have you tried deleting your existing account and creating a new one? If that doesn't work you may have to do what I did and that is to call Lexus Customer support... don't know what they did, but after about 4 days or so I was then able to sign into my Lexus account.

Apr 15, 2021 | 03:16 AM

#35

Beachtyme

Advanced

iTrader: (1)

Joined: Feb 2004

Posts: 665

Likes: 81

From: The Beach

Quote:

Originally Posted by nuraman00

I have tried to log in the past few days, and I get that 403 error.

I've tried in both Firefox and Chrome.

I get the same error @Beachtyme posted.

What should I do?

Per my post, they're aware of the issue and plan on having it fixed. Therefore, you should wait, at least this is the info I was given from Lexus when I called.

Apr 16, 2021 | 11:04 AM

#36

nuraman00

Instructor

Joined: Dec 2013

Posts: 755

Likes: 22

From: CA

Quote:

Originally Posted by Beachtyme

Called Lexus today, the site is having issues and should be fixed by 4/22/2021.

Quote:

Originally Posted by Beachtyme

Per my post, they're aware of the issue and plan on having it fixed. Therefore, you should wait, at least this is the info I was given from Lexus when I called.

I called them today.

At first, they said this was the first they've heard of the issue, and that it works for them.

Then after I gave them my email address, they put me on hold again.

They then said it would be fixed by 4/22.

I asked what would happen to the info that my dealer enters for service history. Because I have a service appointment in a few days. They said they will still be able to do that.

I asked how, if the website is down? They just said that the dealer can still enter the info.

Apr 16, 2021 | 11:06 AM

#37

nuraman00

Instructor

Joined: Dec 2013

Posts: 755

Likes: 22

From: CA

Quote:

Originally Posted by Poppa

No, I didn't want to ask them to delete my account.

Apr 18, 2021 | 10:02 PM

#38

websurfer

Pole Position

Joined: Sep 2019

Posts: 2,175

Likes: 443

From: CA

The website has been having issues lately. It's the luck of the draw which day it works and not work. I called into Lexus corp on it so they would know. If more people call them, maybe they will understand it's an issue. Lexus uses a CDN (Content Delivery Network) and it's having problems with 1 server at least in that.

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Apr 19, 2021 | 03:47 PM

#39

Lexuss07

Driver

Joined: Dec 2009

Posts: 180

Likes: 48

From: NJ

Boy, if they are still having problems with this Lexus Driver's App, imagine the problems they would have with their Lexus Enform Remote Start. I have had both and got rid of both of them, because of their ongoing problems.